GoogleAwesome experience with ALL of the staff, everyone was so professional and courteous, which is seldom found these days. A huge shout out to everyone!
About Advanced Wound Institute
At the Advanced Wound Institute in Gilbert, patients receive exceptional care that goes beyond expectations. With a team praised for their professionalism and attentiveness, the institute ensures a comfortable and reassuring experience. From streamlined appointment scheduling to personalized treatment plans, the staff, including the highly commended Kelsey and Dr. Acharya, are dedicated to their patients' well-being. The institute's ability to provide same-day care and effective follow-up appointments close to home is a testament to their commitment to patient recovery. Whether it's the warm welcome at the front desk or the thorough explanations provided by the medical team, the Advanced Wound Institute stands out for its A1 service and genuine investment in healing and nurturing their patients.
Customer reviews
Showing 1–50 of 159 published reviews.
GoogleGoogleWas very awesome friendly well mannered were on point with my wounds. Very gentle.
GoogleThe staff was very helpful and we quick and efficient when they attended to me ! I will continue to have them help me with the heeling proses of my right Knee! Thank you and see you all on my next appointment.
GoogleWas very awesome friendly well mannered were on point with my wounds. Very gentle.
GoogleIt was hard to find the wound institute personnel did a good job with the wound.
GoogleStaff was friendly, warm and knowledgeable. The doctor was wise and knew his trade well. I always was told what was happening. Smooth process.
GoogleAll well - friendly, professional, explained what was going on.
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GoogleDr. Acharya very nice -listened to the issues and explained things very well. The only issue was the x-ray that was scheduled was faxed to wrong place - so slight delay, but overall experience was good
GoogleSo thankful for the excellent care, advice and reassurance received in your wound care clinic. The clinicians I saw most often were Kelsey Resler, Sam and Saul. Not only were they very skilled, but kind , caring and informative. Thank uou to all those up front who greeted me at the desk as well. Sorry i don't have all your names, but i loved you all! Great atmophere for a very scary hard time after a nasty accident where a car ran over my leg.
GoogleGreat experience with all the team members they were all very nice and respectful helped me get everything done and filled out quickly and in the back. I didn't have to wait long at all before getting ready for the doctor and the doctor coming in. It was a little hard to find because there sign on the front of the building and there are located in the back of the building.
GoogleMy care was excellent and very professional
GoogleDr very knowledgeable, great bedside manner overall excellent patient/doctor interaction.
GoogleFriendly staff and very honest and willing to help
GoogleKind, considerate, and wonderful professionals. Highly recommended!
GoogleEveryone in the office was so helpful and friendly
GoogleVery polite, quick service,
GoogleKelsey and her staff were so open about my care and the professionalism and appointment times have been spot on. No waiting. I recommend anytime.
GoogleVery experienced place to go if you have a wound 💜well educated!
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GoogleThe nurse and dr. We’re both wonderful. My wife and I were impressed with the prognosis of my incision on my ankle that was not healing after surgery. The 2 professionals ensured us that they would heal the wound within the ensuing 2 weeks. We were elated and filled with hope, and remain in that state as of this writing.
GoogleDr. Ferlmann and Kylie are awesome. They made me feel confident and at ease. Thank you to you and your team Dr. F I appreciate you!
GoogleI thought the wound institute was a wonderful place to visit. While it's not enjoyable to have your wounds scrapped but Kelcie the N.P. was amazing and gentle and very kind! She explained exactly what she was doing while she did it. And her staff was amazing. They helped the whole time. And Alisa who makes the appts was so nice. I needed an appt asap and she got a cancelation and she made sure she got mè in right away. Most businesses say they will try to get u in, but it rarely happens, but Alisa actually got me in. And it really helped. Kelcies nurse also was very kind and extremely helpful. So I highly recommend Wound Institute!
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GoogleI highly recommend Advanced Wound. Care. The entire staff is extremely personable and helpful.
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GoogleI want to thanks the Dr and Monica.Throughout this journey of me having to come to Advance Wound Institute they have taken great care of me and also provided the best customer service.
GoogleGreat Nurses and Doctors! Excellent service and Treatment. Staff was helpful and Friendly.
GoogleI have to give a a huge shoutout to kayla and Nadine.I had an appointment on 12/14/2023 a d they took good care of me and provided excellent customer service.
GoogleProfessional, knowledgeable, friendly, caring.
GoogleGreat Nurses and Doctors! Excellent service and Treatment. Staff was helpful and Friendly.
GoogleSuper friendly and knowledgeable staff - the doctor was amazing - only problem is they are TOO GOOD and are always hard to get in when I want lol
GoogleAlways pleasant, feeling like family and knowledgeable.
GoogleI have to give a a huge shoutout to Monica,Regina and Dr.Acharya .I came in on 12/07/2023 from a motorbike burn and they took great care of me.Assured me that everything would be fine and provided excellent customer service.
GoogleDr.ferlmann was fantastic. Staff was great. I would not hesitate to refer anyone to his office. Great experience.
GoogleWonderful, professional care from all the staff! Highly recommend!
GoogleVery caring and soft hands when attending wound, lots of great tips for wound caring between visits.
GoogleEveryone on the staff is professional, personable, and very caring. They instantly put me at ease and were able to explain everything they were doing. I am not a calm person when in a doctor's office setting but everyone worked together to keep me from being too nervous.
GoogleVery friendly, efficient and knowledgable. A good office culture was apparent.
GoogleFriendly, caring, and competent.
GoogleSeveral months ago, A dermatologist diagnosed a venous ulcer near my left ankle. He gave me a topical ointment to use for a couple of weeks. It temporarily relieved the soreness but of course did not heal the issue. During that time, an infection developed above the ulcer. Urgent care and my PCP both gave me antibiotics. Although slightly mitigated, the infection persisted. My PCP referred me to Advanced Wound Institute. From the moment I arrived, greeted by Alyssa, my wife and I felt that this place was a cut above. Kelsey, Sam, Sal, and Alyssa have been great - very caring folks. After three weeks of some in-office procedures, home care, and a new antibiotic that seems to be geared to this type of infection, it appears to be healing. I am now monitoring the situation along with the staff to make sure the infection fully heals. The ulcer will take longer, but so far so good!
GoogleWonderful staff and Dr...thank you all for your assistance & expertise healing my wound!!! Will absolutely refer anyone needing wound care in the future to come see you🤗
GoogleI went to Advanced Wound November 9th. I was happy about the people working there. Good information and very good cleaning the wound.. They give me hopes of the wound healing.
GoogleWhat a great experience! The entire team is caring, thorough and professional. I highly recommend them for wound care.
GoogleProfessional, knowledgeable, friendly, caring.
GoogleGreat office! Staff was friendly, professional, caring and knowledgeable.
GoogleI only had to go once but I have to say that the people that I met were cheerful! They introduced themselves, they listened to me intently and show concern about some issues I discussed with them. If I needed further help with my wound, I would be more than pleased to return there.
GoogleVery courteous and attentive staff
GooglePrompt and thorough treatment.
GoogleStaff is amazing!
Additional Google reviews
These stored four- and five-star Google reviews supplement the request history above. They may overlap with that history and are not added to its total.
Google
GoogleThe nurse and dr. We’re both wonderful. My wife and I were impressed with the prognosis of my incision on my ankle that was not healing after surgery. The 2 professionals ensured us that they would heal the wound within the ensuing 2 weeks. We were elated and filled with hope, and remain in that state as of this writing.
GoogleDr. Ferlmann and Kylie are awesome. They made me feel confident and at ease. Thank you to you and your team Dr. F I appreciate you!
GoogleI thought the wound institute was a wonderful place to visit. While it's not enjoyable to have your wounds scrapped but Kelcie the N.P. was amazing and gentle and very kind! She explained exactly what she was doing while she did it. And her staff was amazing. They helped the whole time. And Alisa who makes the appts was so nice. I needed an appt asap and she got a cancelation and she made sure she got mè in right away. Most businesses say they will try to get u in, but it rarely happens, but Alisa actually got me in. And it really helped. Kelcies nurse also was very kind and extremely helpful. So I highly recommend Wound Institute!
Google
GoogleI highly recommend Advanced Wound. Care. The entire staff is extremely personable and helpful.
Google
GoogleProfessional, knowledgeable, friendly, caring.
GoogleSuper friendly and knowledgeable staff - the doctor was amazing - only problem is they are TOO GOOD and are always hard to get in when I want lol
GoogleWonderful, professional care from all the staff! Highly recommend!
GoogleVery friendly, efficient and knowledgable. A good office culture was apparent.
GoogleSeveral months ago, A dermatologist diagnosed a venous ulcer near my left ankle. He gave me a topical ointment to use for a couple of weeks. It temporarily relieved the soreness but of course did not heal the issue. During that time, an infection developed above the ulcer. Urgent care and my PCP both gave me antibiotics. Although slightly mitigated, the infection persisted. My PCP referred me to Advanced Wound Institute. From the moment I arrived, greeted by Alyssa, my wife and I felt that this place was a cut above. Kelsey, Sam, Sal, and Alyssa have been great - very caring folks. After three weeks of some in-office procedures, home care, and a new antibiotic that seems to be geared to this type of infection, it appears to be healing. I am now monitoring the situation along with the staff to make sure the infection fully heals. The ulcer will take longer, but so far so good!
GoogleVery helpful staff, friendly, enjoyable experience.
GoogleVery friendly staff! My Doctor and his PA are extremely knowledgeable and friendly, easy to talk to. Seemed to listen to me. Explained my follow up and what I needed to do at home! Thank you all!
GoogleThe staff are all polite. The nurse practitioner Kelsy is very caring and answers any question so that I understand all about my wound.
Frequently asked questions
What can I expect from the staff during my visit to Advanced Wound Institute?
The staff at Advanced Wound Institute are described as professional, friendly, courteous, and knowledgeable. They aim to explain procedures clearly and provide a caring environment to help patients feel at ease.
How does Advanced Wound Institute handle appointment scheduling and wait times?
Patients report that appointment times are generally punctual with minimal waiting. The staff work to accommodate urgent appointment needs, sometimes fitting patients in quickly due to cancellations.
What kind of communication can I expect about my wound care plan?
Doctors and nurses at the institute explain the wound condition and treatment plans clearly, keeping patients informed about progress and next steps throughout the healing process.