The service was incredible, with the salesman (Clint) being very informative and helpful. I couldn't be happier with my exercycle. It is exactly what I was looking for and hoping for. Very pleased with my experience. Top notch!

- Michael Taylor - May 07, 2025 - Reviewed on Google

Best customer service experience from sales to delivery team (David and Welinton) that we have experienced from anywhere over the last decade. 100% communication during entire customer experience. Product is fantastic (Spirit 385XT).

- Brian Gorsuch - May 02, 2025 - Reviewed on Google

Awesome store experience. James from Salem NH location helped us with the Inspire fitness equipments and their features.
Got help in moving flooring mats and accessories that were pretty heavy.
Home delivery was quick and setup was exceptional. Team were on-time, very professional and continuous worked without any breaks and completed the entire home gym setup. They took take of all of the boxes and packaging, cleaned up and left the gym as brand new.
Would recommend this stores and reach out to James if planning to setup Gym. I even bought the flooring tiles from Top Fitness.

5-stars
HIGHLY recommended!!

- Naveen Kumar R - Apr 29, 2025 - Reviewed on Google

It was great working with Zach. He answered any and all questions we had about the various equipment. It was super easy and we’ll be getting our stuff delivered real quick!

- Michael Stodtko - Apr 26, 2025 - Reviewed on Google

Excellent store to purchase equipment, bought a treadmill that didn’t work well for me and Gerald the manager was outstanding to work with in accepting a return and getting me into the product that works great ( true 8800). I highly recommend this store and the staff

George Nonas

- George Nonas - Apr 23, 2025 - Reviewed on Google

Excellent sales assistance. Excellent delivery. Will work with it again.

- Dave Rancourt - Apr 15, 2025 - Reviewed on Google

Just want to share a wonderful shopping experience at this store!! It was difficult finding the bicycle I wanted (upright, stationary). Not only did I find the perfect bike, but I had wonderful CUSTOMER SERVICE (rare these days) from Jacob!! Great communication, helpful, total knowledge of all products, personable - absolute perfection for anyone walking in that needs knowledge/assistance. This is your store - and Jacob is your guy!!

- Marilyn Hale - Apr 12, 2025 - Reviewed on Google

Jordan was very helpful finding the right elliptical for a ceiling of moderate height and my frame (6' 5"). Very friendly and a lot of good equipment in store.

- Marty Ross - Apr 10, 2025 - Reviewed on Google

We almost bought a recumbent bike online and are so glad we did not. We visited the Salem store and worked with Anthony. He was available to answer our questions and we ultimately bought an Octane Elliptical that day. We did not like any recumbent bikes on the floor as we both have knee issues and none were comfortable. The Octane was a pleasant surprise. It was delivered today and we are excited to work out. It is sturdy, quiet and not painful to use. Had we ordered any bike online, I think we would have had an expensive piece of equipment we could not use. Go to the store and try before you buy. Thank you, Anthony and James!

- Lisa Carpenter - Apr 08, 2025 - Reviewed on Google

Jessica was very helpful. We found all that we needed!

- Molly Joll - Mar 31, 2025 - Reviewed on Google

Great store to buy fitness equipment! Jennifer was very friendly and showed me several different options for my home gym. After I made the purchase she stayed in contact with me for the delivery and setup. She is a great to work with and I highly recommend this store.

- Eric Cook - Mar 30, 2025 - Reviewed on Google

We had a great experience at Top Fitness. I would highly recommend talking to Zach, he was very knowledgeable and gave us a great deal!

- Kip Bynum - Mar 29, 2025 - Reviewed on Google

We were in immediate need of an elliptical because our current machine had mechanical issues.

We checked online for a good deal and
Top Fitness Store had an elliptical that was at our price range.

Based on the customer service representative's great service
and knowledge, we made the move to purchase. We were extremely delighted the store was able to deliver same day.

Thank you, Top Fitness Team!

- Alice Alvarez - Mar 24, 2025 - Reviewed on Google

I did extensive research for months regarding purchasing a treadmill for my home gym and went with a local store vs online as per recommendations as this allows for delivery, set up, and service/maintenance by the vendor. I went with Top Fitness Store in Salem due to their 5.0 star reviews and I couldn't be happier with this decision! I usually hate shopping in stores due to being "stalked" and "pressured" by sales staff immediately upon walking through the doors. The staff member (James?) was awesome. We were free to wander the store at our leisure without interference but when we had questions or needed assistance in any way, he was readily available, friendly and helpful. I ended up purchasing a Spirit XT685 with an 'impulse buy' of a Teeter Inversion Table. Delivery was available (despite living over an hour away from the store). The installation team was prompt, friendly, quick (in and out in about an hour), and left my home cleaner than they found it! They also took the time to show us how the machines worked and pointed out key features. The machinery is great, and getting a lot of use. My significant other swears by the Teeter for his muscle pain. Thanks Top Fitness Store!

- Rebecca Place - Mar 22, 2025 - Reviewed on Google

Top Fitness in a great experience! We have enjoyed working with Brian on our visits. His knowledge and sense of humor elevate the purchasing process to the next level. We also appreciate the delivery and haul away services they provide. Trust Top Fitness with all your home gym needs!

- f18wife - Mar 20, 2025 - Reviewed on Google

Jordan and Larry really made sure that the piece of equipment I was looking for was tailored for me. Both of these sales reps are knowledgeable and courteous with a high regard to professionalism. I will definitely return to this establishment for all my fitness needs! Highly recommended.

- Steven Fierros - Mar 19, 2025 - Reviewed on Google

My wife and I were shopping for a home use treadmill when we stopped in at Top Fitness. They have a great selection of quality fitness equipment. Brian was very helpful and very knowledgeable of the products sold in the store. No pressure at all to buy right then, which allowed us to do additional research and make a final decision. Brian was great when we returned to make the purchase. He set us up for the delivery and install. Highly recommend going to see Brian if you're looking to set up or upgrade your home gym.

- Mike C - Mar 18, 2025 - Reviewed on Google

Had a great experience. Came in to buy a couple of small items. Asked a couple of questions of employee Jelani Wiggins, who did such a great job explaining, that we became excited and bought a complete workout system. He really knew his stuff. And what's surprising, tried to sell us only what we needed, rather than the most expensive. Thank you!

- Dave Leatherby, Jr. - Mar 17, 2025 - Reviewed on Google

My experience buying a cross-trainer / elliptical at this store was very good. Jelani who helped me select the right equipment was super knowledgeable, kind and professional. He supported me very well throughout the process especially when considering that the first machine they delivered had a defect. He came out the next day to check it and then ultimately replace it which was done within a few days. His support pre- and post-purchase is exceptional. I would buy again at this store any time.

- Iris W - Mar 15, 2025 - Reviewed on Google

Great service.