Bana Bros

Fridley MN
Star Score
Average 5 / 5
Reviews & Ratings 6
VISIT WEBSITE
REVIEW Bana Bros

UPDATED Review: I changed my review to reflect my experience after I did end up moving forward in using Bona Bros. for their paint and body work. Matt and Steve were very helpful and gracious in understanding my concerns and going above and beyond to help me get this work completed for a past hail storm, months ago. Areas that Matt and Steve exceled at:

-Working with my insurance
-Making sure I had a rental car (which was nicely cleaned)
-Waiving my insurance deductible which they did not have to do and I was very much willing to pay for
-Explaining the final work that was done
-Have my car cleaned inside and out, wheels shined, detailed inside
-...and most of all work was done exceptionally well

*Do ask for Matt or Steve for great customer service, you will be well taken care of.

I had made an appointment for hail damage on my car, a month prior to my appointment, speaking with the Auto Body shop directly (multiple times) who assured me of my appointment today 9/18 and that there would be a rental car available at the time I dropped my car off. I arrived and was told that one of the front office reps called off at 5:45am (it was 8:27am when I arrived) and that he 'is trying to get things done but am only one person and it would be best to call to reschedule this appointment'. I was also told that he wouldn't have a rental car available for me anyway, which I would have no way of then getting to work (info that would have been good to have before arriving). I had confirmed with him over the phone multiple times. I was told there was 'no record of this', even though (I confirmed his name) he was the one that personally told me he put all this info down on my appt for today. I asked why I didn't get a call to just not come in instead driving all the way over here, so I could go directly to work since the other guy called off over 2 and half hours ago. I was told 'sorry, there is nothing I can do, it is out of my hands'. I left without rescheduling since the customer service was horrendous. I will find a new company that would like over $3k worth of business. To be clear, I greatly understand and empathize with worker shortages and staff being out sick as I manage a large team across 4 businesses and the stress that situations like that can create for co-workers and the flow of business. Sometimes, you can bend over backwards for clients/customers and they just want to be mad when you've truly done everything you can to help them with the resources you have despite call-outs etc. But this had nothing to do with 1 person calling out and everything to do with competency of this business. This created a loss of trust and business in areas of auto body work and gas. It was an unfortunate let down by a company I had recently been talking up just a few weeks ago with how wonderfully helpful they sounded over the phone when I first made this appointment. Really unfortunate.

-MKC - Posted Nov 09, 2023

A grea reliable place to have oil change n more

-william gantz - Posted Oct 28, 2023

Excellent communication, I brought a vehicle in today to have the exhaust looked at, and although I decided to not get the service performed here the communication and promptness was incredible. Jeff? At front desk did an excellent job keeping me informed.

-Ethan Neidviecky - Posted Oct 10, 2023

-Paul Bollman - Posted Oct 07, 2023

I have always had great service here and will continue to come here as needed. They are very convenient and always friendly.

Kyle K.

- Kyle K. - Jan 22, 2021

Positive: Professionalism, Punctuality, Quality, Value

- Lynn Miskowic - Dec 18, 2020

Bana Bros | 5333 University Ave NE, Fridley MN 55421, United States