Basset Heating & AC, Inc. stands out for its exceptional service and professionalism in the HVAC industry. Customers consistently praise the punctuality, thoroughness, and courteous demeanor of their technicians, such as Thomas, Billy, and Eric. Whether it's providing detailed quotes, conducting overdue duct cleanings, or installing new AC units, Basset's team is noted for their hard work and dedication to quality. The company's commitment to customer satisfaction is evident in their comprehensive approach, including safety checks for carbon monoxide detectors and meticulous clean-up after services. With glowing recommendations for their friendly staff and reliable service, Basset Heating & AC, Inc. is a top choice for those seeking HVAC expertise.
Customer reviews
Showing 1–2 of 2 published reviews.
Google
★★★★★
I had Basset plumbing install a new $5000.00+ furnace/ boiler. While removing the old unit the workmen dribbled oil all the way up my carpeted stairs.. I spoke too the owner, Mike, about it and he told me to get it cleaned and send him the invoice. He promised he'd reimburse me. That was about 4 months ago. I've called, sent the invoice and received nothing. Along with the mess, the Unit required 2 follow ups due to bad soldering and it kept springing leaks. STAY AWAY
CORRECTION/ EDIT. Since posting, I received a call,almost immediately, and have since been reimbursed plus given a VISA gift card for the aggravation.
I would like to extend my condolences to Janet and Mike and thank them for correcting what was apparently a miscommunication.
I WILL USE BASSET AGAIN, THANK YOU FOR YOUR ATTENTION
Google
★★★★★
I had an A++ experience with basset. I ran into a tech at a friends house and was telling him about the issues I had with my A/C freezing up and that another company had charged me over 100 bucks to tell me I was 4 or 5 pounds low on refrigerant due to a leak and it would cost me 4000 dollars for a new system. Thomas the tech I spoke with suggested making an appointment for them to come out and check it out so I did. As it turns out all it needed was a good cleaning of the compressor and a capacitor replaced that burned up and he had it fixed and running like new for minimal cost. They were fast to get out to my house even offering an appointment that day and very friendly and courteous through the process everyone from Emily who made the appointment to Thomas who took the time out of his day to answer my questions and ultimately come out and fix my A/C. Top notch service I will definitely use them in the future.
Frequently asked questions
How quickly can Basset Heating & AC respond to heating or cooling emergencies?
Basset Heating & AC has been noted for same-day or very prompt service, often arriving within an hour for urgent heating or cooling issues, including weekends and holidays.
What can I expect during a duct cleaning service from Basset Heating & AC?
Technicians like Billy perform thorough duct cleanings, explaining the process beforehand, completing the work within the estimated time, and ensuring the area is cleaned up afterward.
How does Basset Heating & AC communicate with customers before a service visit?
Customers receive a text with a photo of the technician and an estimated arrival time, helping them know who to expect and when the technician will arrive.
Google