GooglePlumber was on time, competent and friendly.
About 1-Tom-Plumber
1-Tom-Plumber is a trusted plumbing service known for prompt and professional solutions. Customers appreciate their quick response times, even during late hours and challenging weather conditions. The technicians are not only skilled but also friendly and communicative, ensuring clients understand the work being done. Whether it's a clogged sink or a mainline break, this team handles each job efficiently and with care, making sure every penny spent is worthwhile. Their dedication to customer satisfaction and reliable service makes them a go-to choice for plumbing needs in the Austin area.
Customer reviews
Showing 1–20 of 20 published reviews.
GoogleGoogleTaylor and Brock diagnosed and solved the problem so quickly. 1-Tom is my new plumbing company! Thank you!
GoogleQuick to respond, great at updating arrival of our plumber. Douglas came out to give us a second opinion on a plumbing report that if true, would have cost us thousands of $$$. With his years of experience he noticed the problem with the other report right away. He checked our plumbing out several different ways to more than confirm that there was no problem anywhere. It pays to get an experienced plumber, Douglas was great!
GoogleQuick response, extremely knowledgeable plumber (Doug) that communicated very effectively and guided us through each step of the process. Work was done thoroughly and at a reasonable price. They operate off of quoting software so you know the plumber isn't guessing and trying to upsell you. In addition to the work we needed, Doug found an issue with a valve that was a quick and inexpensive addition to the work. The end cost came in lower than estimated and the job site was clean. Everything turned out great!
GoogleReally liked Taylor, master plumber. Great experience!
GoogleI called 1-Tom-Plumber on a Friday when our in-sink disposal unit gave out, and Peter got someone out to us within the hour. He had a clear, fair quote to us quickly — no runaround, no vague “we’ll get back to you.” Estimate was sent and approved and my follow up appointment was set. Joshua came back Monday and was outstanding - on time, thorough, and genuinely diligent about doing the job right. We now have a brand new disposal unit! Huge thanks to Joshua, Peter, and the whole 1-Tom-Plumber team. Fast, professional, and easy to work with — exactly what you want when something breaks unexpectedly. I highly recommend.
Google
GoogleRegarding a Backflow Testing: So efficient and quick, they made the process easy to schedule and get completed. The plumber was friendly and professional.
GoogleGreat service and quick respomse. Overall A+
GoogleGreat response time and communication!
GoogleScheduled appointment which they were able to come out very quickly. Brandon was very pleasant and professional.
GoogleCourteous, on time and a great overall experience.
Google
GoogleHad a big leak in the yard with City cutting off water Saturday nite, called Sunday morning & was able to get a plumber out on Sunday. What a blessing! Joshua located the broken pipe, dug it up & repaired it. Unfortunately the glue did not hold so unfazed he went to Home Depot to get fresh glue & more parts. He repaired the line, waited an hour to make sure it was good, then back filled the large hole. Very pleased with a great job & the price was fair!!! I will contact them again!
GoogleMarco Antonio was excellent to work with. He was friendly, cordial, and took the time to explain everything clearly throughout the process. He was professional, knowledgeable, and made sure all of my questions were answered. I highly recommend him!
GoogleVery professional technician. Showed up on time and got the job done fast. Always reliable and pricing is great. And Chelsea is awesome.
GooglePerfect customer service, Perfect communication. On time and friendly service.
GoogleBrandyn was prompt, extremely conscientious, professional and knowledgeable and personable. I would highly recommend him air any job large or small.
GoogleVery satisfied. They were able to send someone to my house within a couple of hours. My technician, Marco, was extremely thorough and professional, and took the time to answer all my questions. Highly recommend.
Google
Frequently asked questions
How easy is it to schedule a plumbing service with 1-Tom-Plumber?
Scheduling is reported to be straightforward and responsive, with options for quick appointments even on short notice.
Can 1-Tom-Plumber handle emergency plumbing issues?
Yes, the team has responded to urgent calls promptly, sometimes resolving issues within hours of contact.
How does 1-Tom-Plumber communicate about the work needed?
Technicians provide clear explanations about the required work to keep customers well informed throughout the process.