BUSINESS REVIEWS

On Track Doors

5051 Castello Drive, Naples, FL, 34103, United States

About On Track Doors

On Track Doors, Inc., nestled in the heart of Cape Coral, is a paragon of excellence in door services. Garnering high praise for their exceptional customer service, the company boasts a team of skilled professionals like Ian, who is celebrated for his expertise and courteous demeanor. Clients rave about the promptness and efficiency of their technicians, ensuring that door issues are resolved swiftly and effectively. The office staff, including Amanda, is lauded for their responsiveness and ability to satisfy customer inquiries with professionalism. With competitive pricing and a commitment to quality, On Track Doors, Inc. has earned a reputation as a reliable and trustworthy choice for door solutions, making them a go-to referral for friends and a lifelong choice for many satisfied customers.

Customer reviews

Showing 51–85 of 85 published reviews.

Google

My technician Anthony exceptional work,I couldn’t ask for better service,Thank You Paul Finnerty

Google

Ian climbed out of his professional rigged truck with company name on it. Proceeded to question problem then checked garage door tension and explained the problem. Got right with adjusting that to make it right. Explaining all the while. then replaced door rollers. Verified all issues solved and went on his way. Fast, efficient, friendly service. Outstanding. Thank you.

Google

On the Track does all my garage door needs. They are prompt excellent work and excellent workers.

Google

Brian did a wonderful job diagnosing the issue and correcting it. I would recommend using On Track Doors.

Google

I had a very good experience with on track doors.. very professional and Anthony worked with me to meet my garage door closer needs..

Google

Had garage door serviced. Technician Ian Ziegler found issues with door which he corrected in a professional manner. Door now works great !

Google

I contacted this company to do a door tune-up. They were extremely proactive and communicated effectively with me. The technician, Ian, was punctual friendly and professional. He did the job in a timely fashion and left me with a good feeling about doing business with this company

Google

My garage doors were rough sounding even after I had changed most of the wheels. I called On Track and within 60 mins they had them quiet. Change a cable i didnt see that was shredded and 2 bad wheels and adjusted springs. All good at a fair price. I would use them again

Google

Ian is excellent.

Google

Brian was very knowledgeable and came up with idea to handle my problem. Extremely helpful and polite.

Google

Customer service was polite and sent a technician the same day. Our technician, Anthony, was personable, professional and knowledgeable. Our new recommended garage door opener works like a champ compared to the old one. We have used this company for the past several years.

Google

very knowledgeable technician very courteous and friendly

Google

Anthony came right on time and was very courteous and respectful. He was an Expect on garage doors and made me feel I could not be in better hands. He did a great and complete job on a new replacement opener. He also explained how to keep my new investment in tip top shape..Thanks

Google

I have been using this company for many years. No other company comes close to their service. From the start in calling customer service to the technician, to paying the bill…..No complaints or even suggestions to make On Track Doors better. THEY ARE THE BEST! Brian did a Super job. Arrived quickly. Professional and patient! Explaining everything so that I understood! (And that’s not easily done!😆)

Google

Excellent experience from start to finish. They were quick to respond, arrived on time, and clearly explained what was wrong with my garage door motor before servicing it. The work was done in a timely manner, the pricing was fair, and everything works perfectly now. It’s hard to find reliable service these days, but this company delivered. I’d definitely recommend them and would use them again without hesitation.

Google

Excellent and fast and on a Saturday unreal. Thank you so much for your help.

Google

Anthony did a great job!

Google

Excellent customer service, from my initial call to them to the technician doing the work. The spring on my garage door opener broke on a Saturday around 11 am. On Track Doors had it fixed by 4 pm! Was kept aware of technician arrival time via text. Am very pleased with the work they did.

Google

Anthony showed up on time and was very professional, did only what I wanted to my garage door and explained future maintenance.

Google

Easy and professional

Google

The spring on the right side of my garage door had broken and I couldn’t open the door. I called On Track Doors at 7:40 AM and was surprised to find someone there. She took my information and set me up for an appointment and Ian, the technician, was at my home by 8:15 AM. He assessed the situation gave me an estimate for a spring replacement and also an estimate for maintenance and completed the job within 45 minutes. He was knowledgeable, professional, and congenial.. all in all, great service. I would recommend them to anyone.

Google

Good work by Hunter,efficient,polite & good cleanup

Google

Ian quickly evaluated our door needs and completed the work. Door is now very quiet and smooth. Thank you!

Frequently asked questions

How quickly can On Track Doors, Inc. respond to a garage door repair request?

On Track Doors, Inc. often provides same-day or next-day service, with technicians arriving within hours of the initial call in many cases.

What types of garage door services does On Track Doors, Inc. provide?

They offer garage door repairs, spring replacements, new door installations including hurricane-rated and insulated doors, opener installations, and garage screen door installations.

How does On Track Doors, Inc. handle scheduling and communication with customers?

The company typically provides appointment reminders with estimated arrival times and sometimes offers technician tracking; some customers noted prompt and professional communication, though a few mentioned initial scheduling challenges.