GooglePositive: Professionalism, Quality, Responsiveness, Value LDI has been most helpful with ensuring my 'new to me' commercial mixer is operating safely and smoothly. I'm so grateful for their knowledge. Great people to deal with.
BUSINESS REVIEWS
LDI Technical Services Ltd.
9, 3600 21 street NE, Calgary, AB, T2E 6V6, Canada
Write a reviewAbout LDI Technical Services Ltd.
LDI Technical Services Ltd. stands out for its exceptional installation, repair, and maintenance services for commercial kitchen equipment. With a team praised for their professionalism, reliability, and skill, LDI ensures equipment is installed to both factory and local standards. Customers laud the company for its accuracy, timeliness, and sensitivity to unique business environments. The technicians, including commendable individuals like Bob, Gary, and Joe, are celebrated for their deep knowledge, customer service excellence, and ability to swiftly resolve issues, ensuring minimal downtime for clients. LDI's commitment to getting the job done right the first time, coupled with their responsive communication, makes them a top recommendation for businesses in need of specialized technical support.
Customer reviews
Showing 1–50 of 54 published reviews.
GoogleGooglePositive: Professionalism, Quality, Responsiveness, Value
GoogleGreg provided wonderful service! Very polite and he knows what he is doing. He is working at a good company.
GooglePositive: Professionalism, Quality, Responsiveness, Value Thank you Brian service call technician And Ashley for the quick response on fixing my fryers at the golf course Chef Chris Dubnick
GooglePositive: Professionalism, Responsiveness
GooglePositive: Professionalism, Responsiveness
GooglePositive: Professionalism, Responsiveness
GoogleI’ve had some problem with the dough roller since last week at bakery So I called LDI and I got service today Technician name is Greg He has great skills for machine and he explained well about how to take care about machine I had an excellent experience today, thank you !
GooglePositive: Professionalism, Responsiveness, Value
GooglePositive: Professionalism, Responsiveness
GoogleVery friendly tech Cory. He knew what he was doing fixed my problem right away.
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GoogleBrian the Technician and Ashley the office administrator from LDI were absolutely amazing. They were both friendly and very knowledgeable at getting my problem fixed. I would without a doubt recommend LDI Technical Services to anyone seeking repair to their industrial refrigeration equipment. It’s nice to know that there is still excellent customer service out there! Bravo team!
GoogleLucas was here to fix our refrigerator and he was very polite and knowledgeable. He fixed the issue and was kind enough to explain what the problem was and how to try to prevent it from happening again. I appreciated he took the time to give us some andvice and tips. I was so happy with the service that I actually decided to have them come periodically to do preventative maintenance. If I could I would give this company and this Technician 10 stars out of 10.
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FacebookGreat prompt service!! I use them for all my commercial kitchen repairs~!!
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FacebookLDI is always there when I need them. I had a crunch time install that needed to be done in a 24 hr turn around, the team showed up and stayed till it was done, and were able to do it in the middle of a crazy service. LDI delivers quality service, and is always dependable when you need them!
GoogleExcellent Service. Thanks Greg
GoogleTech was a great help and very informative. Will use their services in the future for sure.
GoogleGreg came this morning right on time and was able to find the problem. Thanks to him and LDI our Gas powered oven is working again. Clean and fast work - and he was able to make our kitchen staff very happy as they could start to prepare lunch for our customers at the Edelweiss Village Kaffeestube.
GoogleThis guys are great. I needed help with my commercial dishwasher and they were very professional and polite.
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GoogleSuper helpful, went above and beyond to fix something that wasn't even on his work order. Adam was super professional and understood how customer service can leave a lasting impression!
GoogleVery Professional and Reliable. Highly recommended for Pizza restaurant equipment maintenance.
GoogleFantastic people here, my personal star at this place is Corrine, she saved me so much headache and wasted time. I'm a service tech, I needed a temperature control switch for a food warmer in a restaurant I was servicing yesterday, and I was having a hard time getting anywhere with finding the unit I needed. All the suppliers I'd called were unable to help look up the part because I had no model number. I called LDI and Corrine took my call. I sent her a couple not so great pictures of the unit and she said she would see what she could do. I went on for a couple of hours, not expecting to hear back from anyone due to no model number. Corrine calls me back, to my surprise, and says she had located something that should work and quoted me an excellent price on the unit. When I picked up the unit it wasn't only a close match to the one I needed - IT WAS EXACTLY THE MODEL OF SWITCH I WAS REPLACING. I could have almost fallen over, I couldn't believe it. And the other ladies in the office were also great, the one who actually served me was practically jogging around the place to help me get going faster. If I could give these people 10 STARS I would. Thank You Corrine, you're amazing.
GoogleMy main piece of equipment broke at my busiest time of year. It isn’t a common piece of equipment and the manufacturers were not able to tell me what the issue could be. Luc came out and was able to troubleshoot and fix the issue for me within a short time. I am MORE THAN GRATEFUL AND HAPPY with his expertise, professionalism and patience especially because this wasn’t a common piece of equipment nor a known problem with the machine. 5 out of 5 most definitely!!
GoogleI have been very impressed with the excellent customer service I have received from LDI as we moved into our new commercial kitchen. The team in the office are very pleasant and efficient in setting up appointment times and the start up technician we met onsite was excellent and very thorough in explaining how to use our new combi oven and blast chiller. I was even more impressed with the excellent and very responsive service I received when having questions about our new dishwasher. I really appreciate LDI's enthusiasm to solve a problem and create a solution. It has been a pleasure working with LDI and I will definitely be recommending them. Thank you!
FacebookI am amazed at how good LDI are. Bob Rogers has provided us with great service in out of office hours to help get us up and running. All communications with the company have been first class. Thank you - you have another loyal supporter
GoogleGreg, the technician works very professionally. Good job.
GoogleAmazing and quick Service. Bob and Carrine were very helpful. Inn and out. Thanks again LDI
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GoogleBrian has been a great help to our small business. His service is timely, skilled, and fair.
YellowpagesGarry is very knowable and helpful. The service is prompt and friendly, I appreciate that there is not a long wait for parts and that we are sent estimates Thank you
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FacebookI needed some technical information on a specific kitchen exhaust and make up air system and was put on the phone with Brian. I honestly don’t remember the last time I had someone on the phone or otherwise as helpful as Brian was in answering questions and even doing some research between our phone calls to ensure I had all the pertinent and correct info. I truly am impressed with the level of professionalism that was extended to me Thank you
GooglePrompt, knowledgeable, professional service. Will use them again!
GoogleGreat People, awesome service!
GoogleProfessional install completed on time and 100% perfect.
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GoogleAlways provide amazing service. They are there when you need them no matter what. Brian provides amazing service and always goes the extra mile.
Googlealways prompt service. staff are kind and respectable. techs are able to diagnose and fix anything on site!! As a sales person for all things commercial kitchen equipment i always get calls from customers looking for repairs and warranty work, Ashley Westhaver is always available to take my call and help me with everything i need to keep my customers happy. Thank you for all of your help Ashley and LDI. Keep up the fantastic work.
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GoogleLast week was my first time working with LDI and I was absolutely blown away with the level of service and knowledge that they offered. Bob Rogers in particular was not only instrumental in assessing the situation at our restaurant, but he went above and beyond the call of duty to make sure we were up and running as quickly as possible. I can't express enough how much I would recommend Bob and LDI for any Commercial Kitchen Repairs. Thank you again Bob for all your help! I forgot to mention, Ryan the Tech who came by initially was also a fantastic and great to deal with!
GoogleWas able to fix the problem and worked with us to find a time to repair that worked for our business.
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GoogleL D I is most help in doing repairs and getting parts for our kitchen, it is difficult for us to get service because of our remote location.Thank you.
GoogleGood Company to deal with.
Frequently asked questions
What types of commercial kitchen equipment does LDI Technical Services Ltd. service?
LDI Technical Services Ltd. provides repair, maintenance, and installation services for a wide range of commercial kitchen equipment including ovens, fryers, dishwashers, mixers, refrigeration units, and exhaust systems.
How does LDI handle parts availability and repair timing?
Technicians at LDI diagnose issues promptly and communicate clearly about parts availability. They strive to source parts quickly and often bring them on-site the same day to minimize downtime.
Can I expect explanations and advice during service visits?
Yes, LDI technicians typically explain the diagnosis, repair options, and provide maintenance advice to help prevent future issues, ensuring customers understand the work performed.