Highlander Waterproofing and Foundation Repair

Google

★★★★★

Oscar and his crew were knowledgeable, professional, and got the job done as scheduled.

Google

★★★★☆

Good experience with the work crew. Too soon to tell if the work done will stop water, floowding, seepage, etc. until we get a whopper of a storm....

Google

★★★★★

Google

★★★★★

We interviewed 4 different water proofing/basement repair businesses and decided to work with Highlander based on their presentation and their ability to meet our financial budget. The work was completed in one day, the workers were friendly and the final product exceeded our expectations. We definitely would recommend giving Highlander an opportunity to repair/upgrade your basement based on our experience.

BBB

★★★★★

Nice people to work with, very considerate. work site was left clean.

Google

★★★★★

Writing this before the work is done, will update after if any changes, but so far the customer service provided deserves a review. Brandon on the estimate/quote side, Ron on the production/scheduling side, and the rest of the team at Highlander have been awesome to work with. They were the easy choice when faced between them and their big name competitor in the area. Brandon was able to get out to my house in a much quicker time frame than their big name competitor. He assessed all of the damage, taking his time to explain what he was looking at and sharing his thoughts on everything. He answered all of my questions, and was able to provide a quote on the spot. Ron has been very cooperative and friendly with working out the repair schedule, as I am waiting on my propane company to move some service lines and tanks to open up the repair area. Overall, just a MUCH more pleasant experience than trying to work with their big name competitor, who's name makes you think it's a small local brother business. That competitor's rep seemed to employ the doom and gloom sales tactic, making me think the damage was much worse than it actually is. I called them 3 weeks before Highlander, yet they were only able to get here the day before Highlander. I also still don't have a quote from them, but sure did receive their upsell book in the mail very quickly.

Google

★★★★★

Highlander was recommended by a friend of a friend. From beginning to end they were top notch. The consultation was thorough and my options were explained in depth and in a way that I could understand. Scheduling was a breeze and the work was done in a timely manner and done well. I highly recommend them for any of your basement, foundation, or waterproofing needs. I will use them again for any future project that I have.

Google

★★★★★

Highlander has been a pleasure to work with! From the man who came to give me the estimate, the office when I needed to call (I could always get someone to answer the phone), to the amazing installation crew. I cant say enough wonderful things about them all. Their communication and professionalism was the best! The work I had done was extensive and I had many questions. Both the office and the installation crew answered them all thoroughly and politely. I dont think I have ever seen such a knowledgeable and hard working installation crew! They were very considerate of me, my home, and my property. They always kept the mess to a minimum and cleaned up the area each day and when they finished. Thank you to Rich and his crew!! Needless to say, I highly recommend Highlander Waterproofing!

Google

★★★★★

Highly recommend. They came out to inspect the property and give an estimate the SAME DAY I called!! Brian was knowledgeable and clear and honest and kind. The price was very fair, and they sent their guys to do the work 4 days later. The French drain was exactly as promised and they left the property neat and clean and ready to apply sod and grass seed.

Google

★★★★☆

Very pleased. Brock did our initial inspection and was very thorough. He spent three hours at our house, not only inspecting but teaching us potential history about the foundation. The work was done quickly and Wes was very informative. We ran into an issue with the backup not working and weeping holes not being drilled as discussed during our inspection. I spoke with Ron the very next day. Ron had Ben, the technician from Dunkirk, come out that very same day to address both issues. I would highly recommend this organization.

Google

★★★★★

Wes and crew did a wonderful job on my project. Tight space and everything by hand, lord knows i couldnt have done what they did. Professional, tidied up when finished, a 5 star team for sure. Thank you!

Google

★★★★★

Great job, friendly workers

Google

★★★★★

The workers always kept us informed on what was being done and asked if we had any concerns. They were very polite and professional.

Google

★★★★★

The staff showed on time, or a little early and seemed prepared to start working quickly. They seemed efficient in the work they did and worked as a team. At the end of their day at my home. They let me know what to expect for the next day as well as summarized what they got done. When the entire French drain project was done, they reviewed the things I needed to know and answered my questions. The cleaned up some each day, but did a very good cleanup on the last day. Very Professional!

Google

★★★★★

Highlander did a great job. They were timely, tidy, and executed the project well. I appreciated their high communication to the customer.

Google

★★★★☆

Installation of a dry well to handle sump discharge. The installation went smoothly. They started early and made quick work of it.

Google

★★★★★

These guys did great work. They were very respectable and efficient. I would recommend them to take care of anybody’s basement that has mold and standing water. I am very satisfied with their work.

Google

★★★★★

The work was excellent! They were professional and very detailed. It has been 2 months since the work was completed and I am very satisfied.

Google

★★★★★

The Highlander Waterproofing team from customer service to the work crew were amazing! Our basement and fountain look new! Thank you Highlander

Google

★★★★★

The workers where great

Google

★★★★★

Job specs were thoroughly outlined and explained. Any questions or clarification on specs were answered. The job was done expeditiously, but not without care or completeness. The installing tradesmen were professional and worked diligently. Quality of work is great. At this time, all systems are working and I have a basement that I will not be worrying about constantly. It’s truly peace of mind and the experience has been seamless from start to finish. It’s a large investment worth taking.

Google

★★★★★

Good overall experience!

Google

★★★★★

Highlander is vey responsive. I had an alarm on one pump of two. Highlander sent a tech right over to the house and determined the pump failed early in life. They ordered a new pump and installed within a week. Since the pump was under warranty, I was not charged anything for pump or service. Great!

Google

★★★★★

Very responsive, great service!

Google

★★★★★

I was very happy with the service and the response time. After explaining the issue with my sump pump, Frank sent a technician out to my house within an hour. Josh was able to correct the problem very quickly. Thanks.

Google

★★★★★

The waterproofing was Reasonably priced for an excellent job

Google

★★★★★

Josh came to service our pump as it wasn’t connecting to power. He was very thorough and well knowledged in the issue. He discovered the problem promptly and responded accordingly. Explained issue well and provided solution.

Google

★★★★★

They are good dudes. It's not cheap but its done right.The warranty is great, and again the work is very good.

Google

★★★★★

Josh Elsesser was very friendly and helpful. Great service.