BUSINESS REVIEWS

U.S. Water Heating Solutions

19221 Old Homestead, Harper Woods, MI, 48225, United States

About U.S. Water Heating Solutions

U.S. Water Heating Solutions in Arlington Heights is a trusted provider of top-notch water heater services. Praised for their prompt and professional approach, their technicians, like the esteemed Kevin, are celebrated for their expertise and courteous demeanor. They consistently deliver thorough inspections and repairs, ensuring customer safety and satisfaction. Whether it's a routine service call or a complex warranty exchange, clients appreciate the smooth, informative, and friendly experience. With a team that goes the extra mile to educate and resolve issues, U.S. Water Heating Solutions stands out for its exceptional service and dedication to keeping homes comfortably supplied with hot water.

Customer reviews

Showing 1–50 of 62 published reviews.

Google

This wasn't my first time having the opportunity to work with US Water Heating Solutions and they continue to provide great service. Kevin was super helpful and nice to work with making sure he was advocating on my behalf when issues continued occurring and helping get my water heater tank replaced. I'd highly recommend them.

Google

Great service very fast and friendly!

Google

My water heater was under warranty, and they called U.S. WaterHeating Solutions! I was very pleased with the whole experience! He knew what needed to be done, and he was very pleasant and knowledgeable! I will definitely keep their phone number and contact information! Thank you so much!

Google

Kirk did a great job! I'm very happy so far

Google

Great with communication, prompt, professional and courteous. Only feedback would be to line up the water drain pan and center.

Google

They got a technician out very quickly after I got my part in. They were timely and professional and made sure everything was working as it should before leaving. Would happily use them again in the future.

Google

Excellent service. Kevin knows his business. Sorry I had to call at all, but glad how it was taken care of so easily. Thanx

Google

Great job and timely!

Google

Replaced my water heater via Rheem warranty. very professional and easy replacement. Great communication. Looks great and no mess like local plumber left on initial install. I would highly recommend

Google

I was impressed with the timely service call considering it was placed on the weekend and they arrived Monday from Michigan Our technician Kirk did a great job

Google

Wow! Kevin, the tech who worked on my water heater was a really great guy. He was professional, he called before he got here, he was knowledgeable, personable, professionally, dressed and technically proficient. You really couldn't ask more than what he brought to my house. I'm very very happy with the service I received not only from him but from their main office. True professionals! Thank you!

Google

U.S. Water Heating Solutions was amazing. I told them I have kids and really needed hot water back as soon as possible, and they made it happen. They understood the urgency and got me taken care of fast. The team was professional, respectful, and explained everything clearly. The work was done quickly and cleanly, and everything works perfectly now. I really appreciate how they showed they cared. Highly recommend!

Google

I had a very positive experience with the installers from U.S. Water Heating Solutions. They were on time, professional and courteous. A five star experience.

Google

Service man was great check my hot water tank all was good working condition he took his time explained everything clearly . Very professional thanks

Google

Awesome service!

Google

I was a little disappointed when the first technician came out because he did noy have the right part even though they requested me to provide the model # and serial # of my water heater and said he would come with parts. They had the part mailed to my house with instructions to call when it arrived. I did call and they sent a technician from Elk Grove Village, Illinois (I live in Bridgman, Michigan). He installed it and made several checks making my wife very happy as we now have a working water heater.

Google

Great work! Thank you!

Google

They came and fixed our problem with our hot water tank.

Google

Kevin did a fantastic job ..was very knowledgeable and explained what was going on with the combi boiler from Ruud Although as soon as he left it started throwing error codes again...which was not his fault, it is the boiler quality in my opinion. I will for sure be using you again because of the boiler issues ,but know that Kevin is great!!!!

Google

Friendly, quick, and easy. Simple thermostat replacement.

Google

They showed up quickly, fixed it water heater issue, and have sound advice. Highly recommend.

Google

I was really pleased with the service I received from Rheem. I installed a new water heater on 11/18/2025 at my home. After installation was completed I turned on the electric, but after many hours there was no hot water. I called Rheem for assistance and immediately they created a service call and dispatched US Water Heating Solutions to investigate the issue. In the meantime, though, I was able to resolve the issue, but US Water Heating Solutions still dispatched their technician, just to make sure everything was okay. I thought that level of customer service was really exceptional. The technician, Kevin, came to our house and did a thorough inspection to make sure the water heater was functioning properly. Kevin, even suggested to steps I should follow to prolong the life of the water heater. Very proactive! In addition to being very knowledgable in his trade, Kevin is a very personable man. It was a pleasure working with Kevin. He is a real asset to his employer.

Google

Very easy to work with and did a great job.

Google

A hybrid water heater has become a nightmare replaced four times But US water heating solutions was fantastic at all times they were quick coming here taking care of the issue. I have one guy Kevin, he is kindly family now he does a great job and I think him and the company

Google

The plumber, Kurt, that came out was great! Excellent service!

Google

Really nice, and explained and showed me what was wrong! It helped alot.

Google

I called Rheem for a warranty repair on my hot water heater and they picked who to send. I could not have been more happy with the out come. The technician showed up at the end of the window I was told he would show up. Pretty good in my book since I also do hands on stuff and realize one thing gone wrong or something not planned for can really mess up a day. He got right to work. Figured out both the heating elements were bad in my hot water heater. He had replacements on his truck. Replaced them, and gave me a little bit of an education while he was working. I really try to stay away from people working in my house but sometimes I can’t. Especially when I’m trying to learn something new. He handled my stupid questions very well and when it comes time to need someone back I will call them directly. Sometimes it is just better to have a professional do the work you know you can figure out but, after some mistakes, it now makes financial sense to have the right person out the first time… fortunately I did on this one. Thank you much.

Google

So thankful that the problem is fixed!!

Google

Outstanding service! Couldn't have asked for a more helpful and friendly technician. Turned a nightmare scenario into a pleasant solution.

Google

Everyone was very polite and new what they were doing,even when my gas company told me it was my water heater, the problem was a faulty gas meter,it ruined a part on my water heater, to much gas going to the unit. U.S.Water Heating Solutions diagnose the problem and repaired it for me

Google

Service person arrived early, within the projected time period. He was very efficient, as well as having a great rapport. Excellent quality work. This individual is an asset to your company.

Google

I installed my hybrid water heater 'yesterday' and this morning found it had a pretty significant leak. Called support, they arranged U.S. Water Heating Solutions to come fix it. Since it was warranty work, I figured it would be a PIA getting it fixed. I was wrong. They (he) was there that afternoon! Fortunately, it was an easy fix, and he did a great job. Once the leak was fixed, he went over the WH top to bottom to make sure everything was OK. Very happy with their work!

Google

Had a great experience.

Google

The service man showed up on time and was super pleasant. He was very knowledgeable and did the work quickly. Great company!

Google

I had a new water heater from Home Depot fail after only 2 days. US Water Heating Solutions was contracted by Rheem warranty center to take a look at it. They sent someone right away, had the parts on the truck, and had it fixed right away. Very happy with the service.

Google

They were prompt, professional and got the job done quickly. They explained everything in layman's terms so I could understand.

Google

Perfect! A call to Rheem that was answered quickly and a return text from US Water Heating Solutions letting me know, they would be calling to schedule an appointment. A few hours later, I received a call from Leah, a friendly, knowledgeable, professional, easy to understand (here in the US?) scheduler. She had all my information from Rheem so I did not need to go over it again. Moments later, I had an appointment to replace my stuck stock anode rod. A few days later, Kurt was over. Within 20 minutes, Kurt was gone with my new powered anode rod install installed. Perfect!

Google

Very professional very knowledgeable on my heater learned a lot from your tech. Still running a it should thank you.

Google

Service was great , very friendly and professional

Facebook

1st time was 1 day wait, this time was same day as called visit. found problem right away & fixed it. If needed, I would use them again too. thank you!

Google

Our technician was sent out first thing the next morning and did an excellent job!

Google

Gentleman was friendly and insightful. He got the job done in a timely manner

Frequently asked questions

How quickly can U.S. Water Heating Solutions respond to a service request?

They typically respond within 24 hours, with many customers noting same-day or next-day appointments for repairs or service.

Do technicians explain the issues and repairs clearly?

Yes, technicians are reported to explain problems and solutions in clear, understandable terms, often taking time to answer questions thoroughly.

Are parts usually available on-site for repairs?

Technicians often arrive prepared with necessary parts on their trucks, enabling many repairs to be completed during the initial visit.