BUSINESS REVIEWS

Idaho Mattress Outlet

160 W Main St, Rexburg, ID, 83440, United States

About Idaho Mattress Outlet

Utah Mattress Outlet is a trusted destination for customers seeking quality sleep solutions without the stress of high-pressure sales. With a wide selection of mattresses, they cater to various preferences, ensuring customers find their ideal firmness level. Their knowledgeable staff, including the commendable Jason and Jonasz, provide valuable insights and personalized service, making the buying experience pleasant and efficient. The outlet is praised for its affordability and the exceptional Z Carboncool Shoulder pillow, a favorite among side sleepers. Committed to customer satisfaction, Utah Mattress Outlet offers a seamless shopping experience, where the focus is on comfort, budget-friendly options, and a genuine commitment to helping customers rest easy.

Customer reviews

Showing 1–33 of 33 published reviews.

Google

We got a new mattress from here. Everything went great. The staff was very helpful.

Facebook

We paid over the phone for a box spring, and were assured it would be held until we could pick it up (which we did, 2 days later). When we went to get it, my husband was informed there was one there but it had someone else’s name on it! My husband was told someone had wanted it but not picked it up. Apparently the salesperson who happily took our credit card info didn’t put our name on it. We were able to get it, then when we got it home and took the plastic off, we discovered a very large rip in the cloth covering the bottom of the box spring. We taped it closed so our cat won’t crawl up into it. So no, we would not recommend this store as they seem to focus more on sales and less on customer satisfaction. 😞

Google

The young man in the store did an exceptional job finding me a mattress on such short notice, and the exact mattress that I needed. It was delivered on time and I’m very pleased with the service

Google

Very good experience. The salesman was from another store but covering a shift and was very nice. We didn’t feel pressured to buy anything we didn’t want and the bed we ended up getting is amazing. We highly recommend this place for anyone looking for a mattress that they can get a good nights sleep on.

Google

The salesman was very knowledgeable and helpful. He took the time to go over my concerns and listened to what I had to say. He didn’t pressure me to buy anything in particular. Very friendly and helpful.

Facebook

They were willing to work with us to get the best deal.

Facebook

Very kind and willing to work with you to get the best deal!

Google

There were lots of great mattresses, frames, and pillows to choose from. The salesman was friendly and informative, and not pushy. I was able to find something that is working very well for me and was within my budget.

Google

Fun shopping for a bed. Denton had a good working knowledge of the beds, was able to help us find what we needed and wanted.

Google

Better mask compliance is needed. The box is wonderful! Older mattress sleeps like new. Really good customer service.

Google

The young man who helped me listened well to the needs of my sons and found us a good deal. he was super pleasant and made it easy to get what we needed after moving.

Google

The salesman that attended us was awesome. He's a keeper

Google

Couldn't be happier with my experience at Idaho Mattress outlet in Rexburg! Logan was the sleep expert who helped us out. His knowledge and professionalism was exactly what I needed to help me make a decision.

Google

We walked in and immediately Joe greeted us with a warm smile and a chipper attitude! He really tried to get us the best deal possible for the perfect mattress for us! I highly recommend this mattress outlet and I would ask for Joe!

Google

Great prices. Great staff. Shout out to Logan for really going the extra mile to take care of us. Would definitely come back again.

Google

I searched online for a place to purchase a new mattress setup. I happened upon the Idaho Mattress Outlet in Rexburg since I was there. Working with Travis at the Idaho Outlet in Rexburg was a pleasure. He is very friendly, knowledgeable and patient. He offered as many possible options to fulfill my needs. He spent well over two hours with me. Not only did I leave with two mattress setups but with four sets of quality sheets at a wonderful price and a 12 lb heavy blanket to try for the first time. He did an excellent job at securing a new customer. I highly recommend them.

Google

This place was awesome, and Matt was very helpful. We didn’t really know much about mattresses, but by the time we left we had a lot better idea of mattresses in general, and a perfect idea of what we wanted. Great prices for what you’re getting, and great service and information to help you out!

Google

There was only one salesman there due to the covid nightmare (darn me for forgetting his name) but he pleasantly introduced himself when we came in despite being with customers. He then kept tabs on us while helping them. He gave us a good understanding of our options when he freed up and even when other customers came in he balanced well and my wife and I never felt ignored. We took longer to decide than some of the other customers but when we were done he was very apologetic for not being able to give us his full attention earlier and gave us a small discount because of our patience. We felt valued and he didn’t feel pushy. Of course he was a little salesman because that’s the job, but it wasn’t too pushy and he respected our choices without trying to up sell us.

Google

We worked with Matt! What an amazing guy. Not pushy not trying to sell you something you didn’t want or need. He really listens. I’ve been using a standard pillow from Walmart, not that there bad, but May says try this one out. See if it makes a difference. I tried it for like 2 min my head Abe much don’t hurt and took my head ache away. Apparently all pillows are not the same. He helped my parents find a mattress they Both liked. Matt was so patient and kind. That good Rock, and Matt excelled at his job!

Google

They were very reasonable with price, not pushy, and they have great recommendations

Google

Very friendly, well priced merchandise. Gave us a free orange bed sheet. Overall great experience

Frequently asked questions

What kind of customer service can I expect at Utah Mattress Outlet?

Customers report friendly, knowledgeable, and helpful staff who listen to needs and provide personalized assistance without pressure.

How does Utah Mattress Outlet help me choose the right mattress?

Sales representatives ask questions about your sleep preferences and budget, then guide you to mattresses that fit your needs and comfort requirements.

What is the delivery and setup process like?

Delivery staff are described as timely and friendly, often setting up the mattress and frame, explaining usage, and removing packaging and debris.