BUSINESS REVIEWS

Advanced Appliance Service Inc

3907 Reynolda Rd, Winston-Ssalem, NC, 27106, United States

About Advanced Appliance Service Inc

Advanced Appliance Service Inc. is a trusted provider of top-notch appliance repair and maintenance services in Winston-Salem. With glowing reviews, customers praise their professionalism, efficiency, and the quality of their work. Whether it's a heater repair by the courteous Bryan Edwards or solving plumbing issues with James' expertise, satisfaction is a consistent theme. Their commitment to prompt service, even during the holiday season, ensures that no customer is left in the cold. The team's dedication to thorough explanations and follow-ups is especially appreciated by their loyal clientele. Advanced Appliance Service Inc. is highly recommended for anyone seeking reliable and customer-focused appliance service solutions.

Customer reviews

Showing 401–450 of 1,827 published reviews.

Google

Advanced Appliance Service did a great job on the repairs needed for my AC.

Google

Advanced Appliance were quick to fix our problem and were professional. Highly recommend!

Google

Brian is an excellent technician, very polite , knowledgeable and respectful. He was on time and performed a complete review of my a/c system; I am very satisfied with his professionalism.

Google

Their reaction to my order was very quick!! The technician did a great job! He was prompt, very knowledgeable regarding the issue and quick to get me up and going again. However, sending technicians out to Madison only on Tuesday’s can be a severe customer inconvenience.

Google

Always great customer service at reasonable prices. We have used Advanced appliances for years and will continue for any service needs.

Google

Thankful for the repair work. David and Advanced Appliance did a great job!

Google

Always professional and courteous, always takes care of the problem, and always with no surprises of hidden or extra charges. Honest and efficient. Have never had to ask to return to redo work.

Google

They responded, diagnosed and fixed the problem quickly!

Google

Professional and solved the issue

Google

Hi my número is Carlos and im very happy with advance servicio tankyou advance for help me with my problem.

Google

BBB

The technician was early, nice and knew exactly what the problem was and fix it in 10 minutes.

BBB

very prompt very business like nice guy gave information up front what to expect next Will call again

Google

Advanced Appliance did an excellent job at a rental property I have. I will use them again and also highly recommend them.

Google

Great service from Wayne on 5/24/24. He quickly diagnosed the problem with our AC unit and provided the estimated cost for repair. He also took the time to answer other questions we had about our unit without any pressure for extra services. Wayne was very knowledgeable and very helpful to us.

Google

Friendly, knowledgeable service at a very reasonable price.

Google

I couldn't ask for a better experience. Tech was courteous, efficient, and knowledgeable.

Google

Came out next business day, quickly identified the problem and fixed it. Had my A/C operational in about an hour. Very satisfied.

Google

The tech called me to inform me he was in his way. While working he explained how things worked, costs, options and answered my questions. Took his time looking for any leaks in the system and his thoughts. Once again before the repair he explained the options, costs and made it possible for me to make an informed decision based on my circumstances

Google

Friendly. Looks like he knew what to do. Itsve

Google

I was very pleased with Jasper's response time and in-depth knowledge of the job

Google

The response to our call for “help” was answered promptly and courteously. Patrick, the technician was very pleasant and knowledgeable. Unfortunately our washing machine was on its best behavior while he was here. He gave us some good general tips though. He is returning after the weekend to check the washing machine . No service charge this time. I sternly told my machine to stop playing games!!!

Google

Kind staff and were in and out quickly. Installed a device I didn’t even know I needed to help with allergies. Highly recommend them!

Google

Had a service man (Wayne) come to fix my unit on my home warranty through the Cinch Home Services program. He replaced a pair of capacitors and a bad relay and added a pound of freon and got it working. He discovered a lot of mold and mildew in the air handler and installed a UV light to help eliminate that after treating what he could get to . Overall I was extremely pleased with his work. We now have a very efficient AC in the house.

Google

Ken is outstanding! Thanks to all.

BBB

Excellent professional HVAC service!Arrived on time and diagnosed the problem.

Google

Jeremy did a wonderful job explaining his findings ans repairs. He's a great employee to have. Sincerely Robin Rominger

Google

Great service professional and friendly

Google

Great experience! Service Technician was fantastic.

BBB

Fast, efficient and professional service. I would suggest them to all my friends.

Google

Very satisfied with the polite, knowledgeable technician. Work was completed in a timely manner. Will use Advanced again.

Google

The team from scheduling to the repair man, Jeremy were courteous and kept in communication. Jeremy was on time and communicated what the issues were with my HVAC and fixed it in a timely manner. Any questions I had, he answered.

Google

Great job done!

BBB

Great service. Technician diagnosed problem, researched parts and recommended solutions based upon the age of the appliance

BBB

From our experience, heating and air companies are like snake oil salesmen. They try to sell you something you dont need or they lie about repairs that are needed. Advance Appliance didnt do this, repaired our air conditioner and gave us suggestions on a couple of others things that needed to be done without any hard sales pitch. We will use them on a future repairs.

Google

Professional and exceptional service.

Google

Prompt and knowledgeable. Great customer experience.

BBB

Excellent representative came, explained problem , repaired. Explained where we could understand and explained repairs.

Google

The repair was done quickly and efficiently

Google

I’ve had service appointments with Advanced Appliance Service booked through my home warranty and they have been exceptional every time. In 2018 they serviced and repaired my HVAC unit over Labor Day weekend when it stopped working and I was exceptionally anxious having a newborn at home who had just come home from NICU. It was almost 5 years until I needed the unit serviced again and, unfortunately, a different service provider was sent by my warranty company. The other service provider recommended a total replacement of the unit, which wasn’t covered by my warranty, and what little maintenance they provided barely helped it limp along for the rest of the season. I was very suspicious of them recommending such an expensive solution and it cost me months of worry and dread. When the weather got warm recently, I noticed my system was working too hard, not performing well at all and definitely not cooling properly. I was glad when AAS was assigned as the service provider through my warranty and, once again, they’ve done an outstanding job. The fan blows as it should, the air is noticeably cooler, and my house is far more comfortable than it was at the end of last summer. It’s very clear now the other company was interested in an expensive total system replacement for their benefit rather than addressing the issues at hand. Advanced Appliance completed the work asked of them and has brought me a lot of comfort, both physically and financially. It means a lot.

Frequently asked questions

How does Advanced Appliance Service Inc handle part availability for repairs?

Technicians often carry common parts and work to locate specific parts promptly, keeping customers informed about any delays or backorders.

What should I expect from the professionalism and conduct of the technicians?

Technicians arrive on time, wear protective coverings when entering homes, communicate clearly, and treat customers and their homes with respect and courtesy.

How does Advanced Appliance Service Inc communicate about repair issues and options?

Technicians explain problems and repair options in clear, easy-to-understand terms, answering questions and providing recommendations to help customers make informed decisions.