Located in the heart of Fairport Harbor, Water Extraction Team (WET) is a trusted ally in times of distress caused by water damage. Renowned for their swift and efficient service, WET specializes in tackling challenging situations such as sewage backups and flooded basements. Clients rave about their professionalism, from the meticulous cleanup to the respectful handling of property and pets. WET's dedication to meeting timelines, budgets, and going the extra mile has earned them unwavering trust. Whether it's a sump pump failure or unexpected flooding, WET's responsive team, led by commendable figures like Rose, ensures thorough restoration and seamless communication with insurance companies. Their commitment to excellence makes them a top recommendation for anyone facing water-related emergencies.
Customer reviews
Showing 1–20 of 20 published reviews.
Google
★★★★★
From the start this company was amazing. I decided to go with a local smaller company because I was brought up to try to help the little guy and I think the big people get enough business. I feel like we got better service because of that they were very responsive and Lindsey was great, she's the one that answered the phone and helped me with the situation. We had problems with our insurance company and there was a lot of running around making phone calls because our adjuster wasn't doing her job correctly and Lindsay was very compassionate about that and in the end State farm ended up paying the amount minus the deduction it took much work on my part and WET to get that done. In summary I feel that this is a great company they do a good job and they're very friendly and concerned. Thanks WET for your help and your professionalism.
Google
★★★★★
Tom was great to work with, he was very detailed oriented, honest and was able to start the next day on cleanup work. Lindsay handled customer service like a professional and made life a lot easier for me. I want to thank the cleaning crew for the job they’ve done and the company for doing quality work. Highly recommend and worth the money. For the job they’ve done it gives you peace of mind.
Facebook
★★★★★
The team was excellent right from the start. They came to assess the damage within 45 minutes after the initial call. They are professional and courteous and go out of their way to accommodate their clients.
Google
★★★★★
Positive: Professionalism, Quality, Responsiveness
Had serious mold concerns about the house we moved into. They took a look at anything suspicious. We were able to commission them for a mold removal and also got a head start on handling a few water issues (gutter issues) that they discovered before winter hit. Very satisfied with the thorough job!
Services: Mold removal, Mold inspection
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
When our frustrations were high
And our tempers too low
WET came to our rescue
With professionalism in tow.
When a nasty storm came through our area, we had several unfortunate incidents that happened to our property. We decided that a divorce attorney wouldn’t be the first call we should make. Instead we called WET. They professionally and courteously cleaned our entire flooded basement—even removing 2’ of drywall. I hope this this doesn’t sound like any other review with trite words. I speak from a positive experience and absolutely would recommend WET to anyone who truly cares about saving their marriage and their home.
Services: Sewage cleanup, Flooring, Mould inspection, Mould removal
Google
★★★★★
Positive: Professionalism, Punctuality, Quality, Responsiveness
WET is the best water extraction team in the area. They provide the most professional services and are very communicative. I never worry when WET is on the job! I highly recommend them. Lisa, Joe, Rachel, and their team are amazing, you will not be disappointed!
Services: Water damage cleanup, Mould removal, Mould inspection, Fire damage cleanup & repair, Sewage cleanup
Facebook
★★★★★
Contacted 3 companies and WET responded immediately and professionally and thoroughly to my house damage. Called every time they planned to come to my house. Came in on time and on budget! I would highly recommend WET to any homeowner. Also, Rose could not have been more helpful.
Google
★★★★★
Timely and responsive. Walked in and took charge. Completed cleanup and disinfecting quickly. Monitored progress daily until compete. Great communications - kept us up to date. No issues. Thank you,!!!!
Google
★★★★★
Extremely professional. Great communication with Rose. Got in and took care of business and were completely transparent throughout the process. Couldn’t recommend them anymore. Great business.
Google
★★★★★
Very prompt and courteous. They explained everything that needed to be done and completed the job in a very timely fashion. I would highly recommend you give them a call if the need arises. I have used them in the past for a flood issue and was extremely please then as well.
Facebook
★★★★★
I feel very fortunate to have received help from this wonderful company! It was luck that they were servicing my neighbor's property and we were able to request help at our affected property as well. Thank you so much to Rhett and Rose who helped me get services started quickly! My property was saved! Rhett kept us informed and Rose expedited the communication, details, and payment. I would definitely recommend them and use them again!
Google
★★★★★
We experienced flooding in our newly finished basement on Oct 19, 2020 when our sump pump float switch stuck while we were getting heavy rains. WET was recommended by the plumber we called. They answered my wife's call Monday night & were at my house the next day. They removed the damaged flooring, cleaned everything, vacuumed the remaining water, removed base boards & drilled holes in the dry wall near the floor allow air access & ran many blowers & dehumidifiers for 3 days to completely dry everything out. We recommend them & would call them again if necessary.
Google
★★★★★
Great experience, we had a tech out within 12 hours of our sump pump failing to begin the water extraction and mitigation process. They did a great job working with our homeowners insurance policy to make sure everything went as smoothly as possible.
Google
★★★★★
Early September we had a horrible water backup situation which resulted in many gallons of raw sewage on our 1st floor (bathroom, hallway and kitchen) and basement. The WET team responded quickly and did a remarkable job cleaning the mess and removing all damaged property, sanitizing, and air-scrubbing, dehumidifying and drying out all parts of our house that were damaged. Sadly, despite our plumber's assurance that the backup wouldn't happen again before we had a pipe replaced, the same situation occurred six days later - the night before the plumber was schedule to excavate and replace the sewage pipe. Once again, the WET team came out and made it all alright. Our contact for WET was Rose. She was quick to answer questions and even helped us by quickly sending information including photos directly to our insurance company. Rose was quite patient with us as the insurance company took an absurdly long time (2 months) to complete their payment to WET for their services. Although I hope to never need them again, I'm happy and confident in knowing that the WET team can be counted on for quick and professional service.
Google
★★★★★
Facebook
★★★★★
WET is the bomb!! They are quick and efficient and all of the workers are hard working and trustworthy! I’ll never use anyone else.
Google
★★★★★
Wow. These guys arrived in less than 2 hours from the time our water damage occurred. They were very professional and explained in detail everything they were going to do. They reassured us that we had nothing to worry about, all would be taken care of. They were very thorough and polite. They keep to their word and took care of everything. I highly recommend this company. First time experience with this type of situation and you guys rocked it out.
Google
★★★★★
We are exceeding happy with the work of Water Extraction Team. They were gracious, competent and respectful of our questions, time, home and animals. They met their timeline and budget and really went the extra mile. Full trust.
Google
★★★★★
A completely plugged toilet stack & line left a smelly unhealthy mess on the basement floor. WET did a wonderful job!
Additional Google reviews
These stored four- and five-star Google reviews supplement the request history above. They may overlap with that history and are not added to its total.
Google
★★★★★
From the start this company was amazing. I decided to go with a local smaller company because I was brought up to try to help the little guy and I think the big people get enough business. I feel like we got better service because of that they were very responsive and Lindsey was great, she's the one that answered the phone and helped me with the situation. We had problems with our insurance company and there was a lot of running around making phone calls because our adjuster wasn't doing her job correctly and Lindsay was very compassionate about that and in the end State farm ended up paying the amount minus the deduction it took much work on my part and WET to get that done. In summary I feel that this is a great company they do a good job and they're very friendly and concerned. Thanks WET for your help and your professionalism.
Google
★★★★★
Google
★★★★★
I met Joe and team when professional services were needed for soot issues in my family home. I got to know Joe a lot better over the next 3 months while we’re were displaced from our home. A family of 5 with 2 dogs in a 2 bedroom apartment 25 miles from home can put a lot of stress on that family. Joe did his best to ease tensions and work with us to get home as quick and safely as possible. Joe came over on a Sunday and really guided us through the entire restoration process for soot cleanup. Insurance put up a fight of what methods were needed to keep my family safe, Joe was on our side the entire time. Late night phone calls, bringing in additional resources, he really keeps your best interests at the forefront. I would highly recommend Joe and his team.
Google
★★★★★
Tom was great to work with, he was very detailed oriented, honest and was able to start the next day on cleanup work. Lindsay handled customer service like a professional and made life a lot easier for me. I want to thank the cleaning crew for the job they’ve done and the company for doing quality work. Highly recommend and worth the money. For the job they’ve done it gives you peace of mind.
Frequently asked questions
How quickly can Water Extraction Team respond to an emergency water damage situation?
Water Extraction Team typically responds within hours, often arriving within 45 minutes to 2 hours after the initial call to assess and begin mitigation work.
What types of water damage and related services does Water Extraction Team provide?
They offer water damage cleanup, mold inspection and removal, sewage cleanup, fire damage cleanup, soot cleanup, and related restoration services.
How does Water Extraction Team handle communication and coordination during the restoration process?
The team maintains clear and frequent communication, providing updates, answering questions promptly, and assisting with insurance coordination to keep clients informed throughout the process.
Google