Frequently Asked Questions
FAQ's from customer experiences
How punctual are Transportation on Demand drivers for pickups and drop-offs?
Drivers generally arrive on time or early for pickups and drop-offs, with some reports of occasional delays that are communicated promptly by the office staff.
Are the drivers trained to assist passengers with special needs or mobility challenges?
Yes, drivers are noted for being gentle, courteous, and helpful, often assisting passengers with mobility challenges, including wheelchair and stretcher transport, and helping them safely enter and exit vehicles.
How does Transportation on Demand handle communication with passengers and their families?
Drivers and office staff maintain clear and caring communication with passengers and their families, providing updates on arrival times and ensuring comfort throughout the trip.