San Diego Hot Spring Spas is renowned for its exceptional quality hot tubs and customer-centric service. With a reputation for selling high-quality products, they offer a range of premium spas that promise durability and ease of maintenance. Customers rave about the seamless balance of water chemistry and the comprehensive support from delivery to installation. Their service team, praised for being professional and friendly, ensures that even older models receive the care needed to extend their lifespan. Whether it's a meticulous repair or a perfect-fit replacement cover, San Diego Hot Spring Spas prioritizes customer satisfaction, making them a top choice for a luxurious and reliable home spa experience.
This repair was done quickly and handled professionally by the technician. I grateful for all the help. Thank you and the entire team.
- Mark Bernhardt - Oct 01, 2024
good service,quality product
- William Lilliott - Sep 29, 2024
Easy experience! All done over the phone and it was a seamless delivery and exchange for my hot tub cover.
- Jennifer Berumen - Sep 27, 2024
Great experience getting my spa up and running with a new jet pump!! Paul and Justin were fair, honest and competent! My 20 year old spa works like new again!!!
- Valerie Regner - Jul 10, 2024
- Marie McDonald - Jul 09, 2024
Had a new cover made and installed on my hot springs Envoy and it’s awesome. They did exactly what they said they would do
- Lee Goldsmith - Jul 09, 2024
Very helpful! Looks like its going to work like a new machine
- Robert Mcpherson - Jul 09, 2024
Josh was helpful in choosing a spa. Everything they did made the purchase, delivery and installation easy.
- Jet P - Jul 09, 2024
San Diego Hot Springs Spas did a great job providing solid customer service during the sale and delivery. Now we are using them for or spa service and they are doing a great job. Highly recommend.
- Billing maloy - Jul 09, 2024
HSS replaced the cover on my spa earlier this year. Cover is great and delivery/install person was very professional and polite. Recommend doing business with HSS.
- Paul Kartzke - Jun 06, 2024
Hot Spring Spa is amazing. The customer service is amazing, the spa is amazing and my husband and I can’t imagine that it took us so long to buy the absolute best spa available. Five out of five plus five more = a perfect 10. Thank you Hot Springs.
- Denise Kelsey - Jun 03, 2024
These guys were great to work with on the purchase and install and so far the service and upkeep team has been great!
- Sujantra McKeever - Jun 03, 2024
Excellent service and product with warranty.
- Kim Lyons - Jun 03, 2024
Had a good experience ordering a Hydropool Swim Spa with Sam and Josh. They were very responsive to my various questions throughout the process, and made it easy to place the order and get financing and crane delivery/installation coordinated. The post-install check-in appt. was a nice touch as well. I can't remember the individual's name (sorry) but appreciate that he followed up to drop off the extra cover clips that he noticed were broken during the appt. So far, haven't had to schedule any additional service calls and the spa is operating as intended. I am able to do the weekly maintenance myself and generally it's pretty easy and mostly hands off. Overall, these guys do a good job with the customer service and follow up, and I'm glad we went with them.
- Max Delbecq - May 07, 2024
- Lefty Cuff - Apr 24, 2024
I purchased a cover for my spa and once Hotspring spas received it. They quickly scheduled an installation it was done quickly and took away the old cover. Two thumbs up.
- Sean Branan - Apr 20, 2024
Very positive experience. Had issue with spa following lengthy power outage in my area. Technician who came out was professional and courteous and fixed software problem in just a few minutes. Also answered some other questions I had.
- Doug Jenkins - Apr 20, 2024
I purchased a jacuzzi from San Diego Hot Springs years ago and when I’ve needed repairs or replacement cover they have my records and have been able to help me. Most recently I needed a new cover with arms and they had it ordered and installed as soon as it came in. I would definitely recommend them to anyone.
- Tina P - Apr 17, 2024
Went shopping at SD Hot springs--was shown without pressure the best model for us at a fair price. Delivery was earlier than promised and follow up on service has been great. Thank you!
- Karl Miller - Apr 17, 2024
The field rep was amazing! On time, called before to make sure I expected him. Knew a ton about the spa even though mine is an older model. I highly recommend.
- Andrew Roy - Feb 09, 2024
Debbie and Hughsten (hope I spelled it right) were both very helpful and knowledgeable of their products. I am an engineer, so I did a lot of online research and asked them a lot of questions (maintenance schedule & cost, amount of time needed depending on filtration system, electricity efficiency, warranty, insulation, various technologies, etc. I went back to the store several times to keep asking questions. we even tried out the spas in the store. Doing comparisons by actually using the spas with other stores/models really helped us make a decision. Not all stores have spas plumbed and ready to try. Hot Springs even came out to my home after installation to make sure the spa was started correctly (set up salt system, maintenance tips, etc.).
I initially was going to buy a middle tier spa, but after looking at all aspects, I decided to buy a top tier spa. I went to several places (Champagne, Carddine, Spa&Patio) and looked at several brands. I did end up paying more than I initially intended but I thought it was worth it for the quality, features, low maintenance and expected life of the spa.
We decided on the Soveriegn. We love it.
- Javier Flores - Feb 08, 2024
They were terrific very timely and great service and repair done perfectly
- Philip Mazzilli - Feb 07, 2024
Paul at Hot Springs Spa went above and beyond to help us with a difficult situation.
- Ward Bruce - Feb 06, 2024
- Brendan Quigley - Feb 06, 2024
Was able to find my make and model over the phone. Ordered the parts needed and did the installation with a minimum of fuss and effort. Highly recommend.
- chrisshoeshine - Feb 06, 2024
- James Rakowski - Dec 02, 2023
Good service, nice personnel, reasonable cost, responsive.
- Robert Kibble - Dec 01, 2023
Great spa and maintenance. Have to reenter my personal stats each time I go in for supplies. They tell me they have a new computer system. Might be help to figure it out.
- Greg Carter - Dec 01, 2023
Our spa wasn’t heating and we had one repair person (non hot springs) tell us we needed a new heater. We then contacted hot springs and they quickly realized it was a bad heat sensor (much less expensive) and had our spa back up and running like new and saved us money
- Todd Gunther - Sep 22, 2023
Fit me in for a last minute spot to fix spa. Had part with them and I was soaking the same day. Great service
- Andy Kurtz - Sep 21, 2023
- Susan Nance - Aug 22, 2023
Cesar loves his job and is an awesome tech!
- Lori Ann - Aug 22, 2023
I have an older Hot Springs spa and difficult getting parts. They were able to repair my spa and didn’t damage any panels that needed to be removed as there were no replacement panels available. The work was also reasonably priced. I wholeheartedly recommend them
- Don Mahoney - Aug 19, 2023
San Diego Hot Springs did a great job making sure the replacement cover we ordered was the right fit and prioritized our customer satisfaction through the process.
- Sam Courtland - Aug 19, 2023
Called and picked up a part for my Hot Springs Tub. They made it easy!
- Annie - Aug 19, 2023
Justin performed great and timely service for our Hot Spring Envoy Spa. My son completely enjoyed the spa.
- Ron Bussey - Aug 19, 2023
San Diego Hot Springs Spas has given me great service over the last few years, and their recent heater circuit board repair (the first such repair needed on a 15 year old spa, so not a surprise) was done quickly and competently. Highly recommended!
Update review- recently had a pvc pipe leak that SD Hot Spring Spas dealt with, and I can easily affirm my earlier 5 star rating!
- Carl B. - Aug 19, 2023
Great service. The second service in 19 years and won’t hesitate to have them again. Professional, friendly and reasonable.
- Charles Platt - Jul 08, 2023
We love our new relay spa and the great customer service at San Diego hot spring spas.
- Dylan Conforth - Jul 08, 2023
San Diego Hot Spring Spas | 8252 Clairemont Mesa Boulevard, Suite C, San Diego CA , United States