BUSINESS REVIEWS

Restano Heating and Cooling

About Restano Heating and Cooling

Restano Heating and Cooling, nestled in the heart of Pittsburgh, is a trusted provider of top-notch HVAC services. Renowned for their professionalism, punctuality, and responsiveness, they have garnered glowing reviews for their exceptional workmanship. Whether it's installing a new A/C and furnace, or performing intricate repairs like fixing a Kohler Shower thermostat, Restano's team, including the highly praised Frank and Chris, delivers quality service with a smile. Their commitment to value is evident in their competitive pricing and the added perks of service contracts. With a reputation for going above and beyond, including liaising with city officials for inspections, Restano stands out as a reliable choice for all heating, cooling, and plumbing needs.

Customer reviews

Showing 1–50 of 576 published reviews.

Google

Installers arrived right on time and went straight to work replacing our A/C unit. They had the job completed and everything cleaned up in less time than I anticipated.

Google

Very pleased with the purchase, installation and answered all our questions and concerns. Very knowledgeable technician and installers.

Google

The best HVAC company I have ever used, they can do same day service and installations because they have a large and experienced staff.

Google

They were quick to come & give us an estimate & quick to put in our new furnace since our old one broke and we had no heat. Everyone we talked there was professional & friendly.

BBB

Restano Plumbing is the best.Our furnace went down in the coldest days of the winter. **** Restano came over and had a new furnace for us within a day or two. The workers did an amazing job installing it. It works well.We never had our home heat so well!

Google

Restano did a full replacement and upgrade of our aging HVAC, heater and A/C. Restano also replaced our Hot water tank. The job also included re-routing of multiple pipes, vents, and the location of the heater and A/C units. This helped pave the way for our basement renovation. The process start to finish was top notch. Restano executed our vision for the new placement of HVAC, hot water tank, including all hookups for the project. Pricing was competitive, and in some cases better than other quotes we had. Most importantly for us the quality of work and job done how we wanted was great. We highly recommend Restano. Just as others recommended them to us. Thank you to the Restano crew!

Google

The Restano Team arrived on time and, with the weather conditions, laid out drop cloths and closed the door from the main house to inhibit our dogs from getting out there! Two moves that set the environment for the entire install. The HVAC Ductless Unit was a ceiling installation, so cutting into the ceiling was needed and a crossbeam had to be cut, while it was not load-bearing, he had the foresight to secure both sections to the rafter and keep the internal unit supported. In addition, he factored in that we would still need to install ceiling tile. Makes the next step easy. This did become a two-day job due to the masonry drilling needed (expected when quoting) and they had mounted the hardware and pre-wiring done prior to departure. They even cleaned up the work area. The second day sealed our sincere appreciation for Restano and this team. They arrived at 7:15 am though sat outside until 7:30 am to reduce morning ritual interruptions with feeding the dogs (lol). Came in, set up the drop cloths, and were done in no time. Not only did they clean up (spotlessly), they also put the furniture back that I initially moved to accommodate the project. Before they left, we were educated on the use and maintenance of the unit. I realize this is rather long. I wanted to share my experience and the details because Restano is a detail-oriented company that will keep their clients involved throughout the process. They want to keep you satisfied long after they leave! Thank you for everything Restano!!

Google

Very detailed and did a fantastic job

Google

Good service. All went well.

BBB

Excellent service.Arrived on time, furnace installed, fair price and professional employees.Could not be happier with Restano!

Google

Excellent workers. Scheduled us as quickly as possible.

Google

My furnace was 31 years old and the fan would not stop. I knew with winter fast approaching I needed to bite the bullet and get a new one. Especially because the coils and other main areas were rusting out. My neighbor recommended Restano and they came within a day of calling and they were very honest and thoughtful of what I needed. The ease of working with the technicians, office staff to get my heating and air conditioning scheduled for installation within 3 days and the actual installers was very professional. I highly recommend Restano for your heating and air conditioning needs.

Google

I can highly recommend 412 Ductless: fast turnaround in the quoting process, competitive pricing, efficient installation. After the installation, I called to voice my concerns about inefficiencies of their ductwork routing, which they agreed to correct and this was taken care of within days. Nice people, great company to work with!

Google

412 ductless did an awesome job on placing mini-splits in my home…Professional and courteous… I would highly recommend them for all your HVAC needs… Thanks everyone..

Google

We replaced our 20-yr old Carrier system with a new 4-ton Carrier Infinity system in May. While our old system was higher end in 2004 and had served us well, we just saw this as a good time to replace with a top-of-the-line system before the hot weather hit. Our first experience with Restano went well from first sales visit through to installation. The new system is great: very quiet, variable speeds, excellent controls, and we love the dehumidification cycle. All was going well, then we started to hear a new noise from time to time on our 2nd and 3rd floors. Traced it to the interior fan coil unit, a loud, fast, short drumbeat sequence occurring only occasionally at start of certain system cycles. Of course it wouldn't happen when a service tech was present, but I managed to get two videos and shared them with Service Manager, Mike. While also a puzzle to him, a commitment was made that Restano and Carrier would stay with this until it was fixed. Took a couple tries to narrow it down, but in the end the problem was solved, work that included full replacement of the fan coil unit.

Google

The install team showed up right on time and took a little time to get everything organized and find where things were. I was having a furnace and AC replaced with a furnace, electrostatic air filter, high heat heat pump and an ecobee thermostat in a new location. They got to work and so did I since I was working at home that day. They were great and only needed a few things confirmed on how or where things could go. They were as quiet as possible with the level of work they had to do. The install was on a Friday and even though it took until 6:15pm, it didn't feel rushed. They made sure everything was working. The only thing I still need is installation details for potential utility, state and federal rebates.

Google

Emergency replacement of a hot water tank. Went out on the morning my wife was heading out on vacation. Went online as it was the weekend and received a call early Monday then scheduled for Tuesday. Technician was helpful and advised me on what I needed and didn't need - always helpful! Drained the tank, had an expansion tank on the truck as well! Added an isolation valve and was back on line in two hours. Incredible! The team from the moment I called, through the work of the technician, and a follow-up the next day, is courteous and engaging!!

Google

Amazing service, quick, reliable, Prices cant be beat! My go to provider

BBB

***** and ***** were great.Answered any questions I had.Professional. Place was spotless after they left!

Google

A tech was able to come out that day to determine what needed done. Within 2 days, we had a new AC unit installed. Everyone was very kind and professional. I strongly recommend Restano Plumbing in Plum.

Google

Much lower price than other company's estimates for installing electric heat pump water heater. Quality work. Highly satisfied with the entire process.

Google

From the office calls, to the estimate, to the installation of my new furnace & AC everyone was knowledgeable, kind, & answered all my questions. I would recommend Restano to anyone & everyone! Excellent service.

Google

Great service

BBB

Thanks so much for replacing my outdoor faucet. I really like the new faucet and I appreciate the quick response time, *****'s knowledge and being so easy to work with! I highly recommend Restano and *****. I have asked them to do additional work.

Google

I discovered a leaking shutoff valve just a few days before I needed to leave town, and Restano got me in on the day I contacted them! Love the office team (I talked with Cindy). I was glad to see the most excellent John W at my door, who gave me an advanced notice phone call for his earlier-than-expected arrival (always nice when you've been given a wide window). He has been here more than once (for a difficult job last year, done patiently and beautifully, and for an easy job today, done quickly but carefully). He was friendly, remembered me and my house, communicated well, and double checked my service club membership to make sure I got the best price. I want him next time (which is inevitable in my aging home)!

BBB

The installers were great. They showed up on time, answered all of our questions and did a terrific job installing our new furnace and air conditioner. The new system works great.

Google

This was John’s second visit to our house in a month! He is efficient, precise, gets the job done right and offers great advice on how to avoid future problems. Super happy with all of his plumbing work for us. Thanks John! Thanks Restano!

Google

I was in desperate need of a new condensing unit. Restano was very prompt in sending out the estimator. The installation team, Paul and Garret were great. They installed both the the inside and outside unit in about 6 hrs. They removed the existing broken unit and left the area free of debris. They were very professional and demonstrated great customer service skills, as well as technical skills. The company addressed all my questions. I am very pleased with this company. Thank you for a job well done!

Google

Thank you Restano team for a job well done! Replaced a 20+ year old AC unit. I appreciate great customer service, knowledgeable/helpful technicians, competitive pricing and quality work. Mike, Austin and the office staff exceeded my expectations. Way to go! I will certainly call Restano for any future heating, cooling and plumbing repair needs.

Google

Punctuality, showed professionalism and satisfaction in both. Well done

Google

I got 3 quotes - Restano was best quote with a 3 yr labor guarantee. All others had a 1 yr labor guarantee

Google

Communicative, timely, friendly, collaborative, and respectful of our home during HVAC installation.

Google

The entire experience with the Restano team was great! The service and communication were far beyond expectations and the house was spotless when they left!

Google

Showed up on time...guys were friendly...finished on time...from the first phone call to the final signing...things were perfectly smooth

Google

Great installers, quick and friendly, professional

Google

Restano installed a heat pump water heater for us. The work was done quickly and efficiently. They also responded right away when I called later that day with what turned out to be a minor issue. Very happy with the new water heater and with Restano.

Google

Service man was very professional trying to repair the old one before installing a new hot water tank checked everything before he left make sure everything is in working condition very professional

Google

Good job. No more leaks in my basement when it rains. Happy with the work

Google

Great job fast service done right

BBB

The technicians installing my new furnace and AC were timely, efficient and knowledgeable about all of the equipment. They took out the old and installed the new equipment in about 5 hours. They cleaned up after themselves and took the old equipment away. They showed me how to use the new thermostat. I would highly recommend them!

Google

Restano has always been who I turn to since moving back to Pittsburgh. They are fast to respond and fair priced. Thank you Restano!

Google

Excellent service!

Additional Google reviews

These stored four- and five-star Google reviews supplement the request history above. They may overlap with that history and are not added to its total.

Google

If you want something well and done right, give these guys a call. They took care of us within 24 hrs of telling them our situation, they were kind, diligent, polite, worked efficiently, punctual, and got the job done in a matter of a few hrs. Would HIGHLY recommend them to everyone

Google

Called for service on a 30 year old boiler that wasn’t working. Matt came out and thoroughly inspected the system with a camera. He was professional and knowledgeable. He showed me the heat exchanger was full of corrosion and calcium buildup . He also showed me the ignition wire was brittle from excessive heat and the boiler turned off due to over heating. Unfortunately, I need a new boiler. Matt priced out boiler options and sent me written quotes. Although the news wasn’t good, the service was superb. I highly recommend Restano!

Google

We have been using Restano for our heating and cooling for the past 25 years. Never has any issues. Recently had them replace our whole system and it is great. The guys that come out have always been professional and friendly. Always explain what is going on. We would definitely recommend them if you want quality service.

Google

Naturally, it began in the bathroom, specifically the toilet. I quickly purchased a plunger and managed to clear the line but not for long. A few days later the bathtub refused to drain, and raw sewage appeared in the basement laundry tub. Plunging and Drano was fruitless. It was time to call a pro. The first pair of Restano plumbers worked for hours to clear my drain lines but to no avail. They charged nothing and called the boss, who estimated a three-day repair. Within days a small crew (4 or 5 depending on need) appeared to uncover the ‘trap,’ which was approximately 10 feet under the front deck and required replacement. The job was completed in two days without damage to the deck or the driveway retaining wall, which had to be disassembled and reassembled. The workers were friendly, efficient, competent, and very professional. My sewage lines are clear. Affordable pricing and confidence the job will get done correctly is the reason Restano will get the call for all my future plumbing and HVAC needs.

Google

Great service!! Great price!!

Google

We’re having Restano do rough in plumbing for a new basement bathroom and first floor powder room. They’ve completed part one of their part of the project and we’ve found them to be punctual, adaptable, communicative, pleasant to talk to and affordable. We’re doing a lot of the remodel ourselves but we are not professionals and the folks at Restano have been a pleasure to work with. Will update at the very end of the job. Thank you!

Google

They do great service. I've been using them for years. They are responsive and punctual with there time windows.

Google

Great front office! The plumbers we've had out have been personable and finished the job quickly and efficiently. I've used Restano twice and will continue to do so.

Google

I called Restano when our air conditioner was not turning on. They were able to send somebody out the same day. Robert was very professional and was quickly able to identify the problem and repair. Highly recommend Restano for any HVAC repair

Google

Frequently asked questions

How punctual are Restano Heating and Cooling's installers for service and installation appointments?

Installers consistently arrive on time for appointments and begin work promptly, often completing jobs efficiently and cleaning up the work area thoroughly.

What types of HVAC and plumbing services does Restano provide?

Restano offers installation, replacement, repair, and maintenance of HVAC systems including furnaces, air conditioners, heat pumps, ductless units, boilers, and hot water tanks, as well as plumbing services such as leak repairs, drain clearing, and pipe replacements.

How does Restano handle customer communication and education during projects?

Technicians and staff communicate clearly, answer questions thoroughly, explain equipment operation and maintenance, and keep customers informed throughout the process to ensure understanding and satisfaction.