BUSINESS REVIEWS

Paulo J. Portugal

24391 AVENIDA DE LA CARLOTA, LAGUNA HILLS, CA, 92653, United States

About Paulo J. Portugal

Paulo J. Portugal in Irvine offers a premier transportation experience, earning high praise for their punctuality, professionalism, and exceptional service. Clients consistently commend their drivers, like the personable Doug, for being courteous and informative, enhancing the journey with local insights. Whether it's a seamless airport transfer, a cruise port shuttle, or simply navigating the city, their clean, comfortable vehicles and proactive communication set them apart. With a reputation for reliability, even during the bustling Super Bowl weekend, Paulo J. Portugal is the go-to choice for travelers seeking stress-free and friendly transportation services.

Customer reviews

Showing 1–33 of 33 published reviews.

TripAdvisor

The driver arrived to pick us up just a few minutes late as he thought we were at the hotel next door. He was very polite and courteous. He loaded all of our bags onto the van. He was a good driver and brought us to our two different airline gates for our family’s flights. Van was clean and comfortable. My dealings with the transportation company was very good. Paulo and (I believe Lydia) were great to work with. Very helpful and considerate of my requests. I would not hesitate to use Rapid Shuttle again for myself and to refer them to my friends. Thank you to Paulo for ALL of your help! Maureen

Google

excellent driver, great attitude, very helpful

Google

We have used rapid shuttle 4 times now and had the pleasure of Doug being our driver. The service was outstanding and Doug and extremely friendly and knowledgeable about the area.

Google

Drivers were on time, friendly and polite. I will definitely use RapidShutle again

TripAdvisor

Outbound transfers, one was perfect picked up on time and transferred to cruise terminal. Other transfer never showed up. Myself and clients called multiple times no live person could only leave message which was never responded to. Finally clients got in touch with company. Sent a car/driver and refunded transfer amount which was good but never should’ve happened. Bad way to start a cruise for my clients. Return transfers worked great, on time and even able to pickup early as we all disembarked early. I would use again as I have to see in past with no issues for transfers to/from LAX and SNA. They do need to have someone answering phones at all times though!

Google

Whenever I need to go from Irvine to LAX I always call this company. They provide excellent service, a comfortable ride and they’re always on time. Five stars absolutely

TripAdvisor

On time with no hassle or extra charges, very professional company and drivers! Times are tough for the hospitality industry but they never lose the value of their clients!!

Google

Facebook

Doug was very helpful as always. sorry my visitors had not given enough tip to him. next time we'll catch up. from Corona

Google

My family used this service for our recent trip. They were fantastic. Showed up on time and drivers were great. Will use them from now on.

Google

Doug was great. He reference key site seeing highlights on our trip to the cruise pier. Prompt arrival for pickup and delivery.

Facebook

Great Service would recommend!!

Google

The transfer went very smooth. Our driver Hugo was exceptional!

Google

TripAdvisor

Very efficient. Driver was polite and punctual. We were picked up at the pier and driven to the airport. Driver contacted me on the morning of pick up. Will use again.

Google

Great shuttle service. Doug was a great driver. Super frustrating when I couldn't get my call answered to find out my pick up time, but finally got a call back with that info.

Google

They are a very professional company. They helped us with several transfers on Super Bowl weekend and everything was perfect. Alex, the driver is excelent!

Google

Great experience! We appreciated the communication from Our Driver Doug. We had a 4:15am pick up time and Doug was prompt and very friendly. We greatly enjoyed our conversation with him. I would highly recommend them to my friends and family, especially if I knew Doug was going to be driving.

Google

Great service, reliable and affordable.! Thank you.

Google

The driver was fun and very enjoyable, he knew where he was going and was on time for us at the airport. Would differently use them again.

Google

Professional friendly and on time service.

Facebook

Doug was absolutely wonderful on the ride to our hotel and we were excited when he was the one to pick us up to go back to the airport. He’s so personable and polite, we learned a lot about Orange County. Thanks again Doug for doing an outstanding job, we appreciate you so much!

TripAdvisor

Planned through AAA transportation from LAX to LA Port for a cruise. Great choice! Affordable and priced same as a taxi but here you have a clean car and a friendly driver that is expecting you! Joe our driver was professional, text with proactive communication via text. Helped us with bags and doors. Great ride!

Google

Driver was on time and polite. On our way back our baggage was delayed at the airport 2 1/2 hours and our driver waited for us without a problem. We very much appreciated that.

TripAdvisor

Very professional and communication is spot on! Never had any issues with their drivers. Always on time and nice vehicles.

Facebook

Very happy with RapidShuttle services. Efficient and affordable.

Google

Great service at a great price.

Frequently asked questions

How punctual are the drivers for pickups and drop-offs?

Drivers are generally punctual, arriving on time for pickups and drop-offs, with occasional minor delays due to location confusion or unforeseen circumstances.

What is the condition and comfort level of the vehicles used?

Vehicles are described as clean, comfortable, and well-maintained, including options like vans and party buses with good sound systems.

How responsive and helpful is the customer service?

Customer service is usually helpful and considerate, though there have been instances of delayed responses and difficulty reaching a live person by phone.