GoogleService: Drain cleaning Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
BUSINESS REVIEWS
Preferred Plumbing and Rooter Service
2300 S Reservoir St., Pomona, CA, 91766, United States
Write a reviewAbout Preferred Plumbing and Rooter Service
Preferred Plumbing and Rooter Service, based in Pomona, is renowned for its exceptional plumbing expertise and customer satisfaction. With glowing testimonials, clients praise their professionalism, responsiveness, and value. Whether it's a late-night emergency or a routine maintenance task, their team, including the highly commended David and Mario, is lauded for punctuality, thorough work, and transparent pricing. They handle a range of issues from clogged toilets to water heater maintenance, always with a courteous approach and attention to detail. Their commitment to safety and convenience, such as wearing masks and offering easy online payments, makes them a trusted choice for all plumbing needs in the community.
Customer reviews
Showing 1–39 of 39 published reviews.
GoogleGooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value Very professional and thorough. All work was done well and to code, even the upgrades I asked for. I will definitely call them again for plumbing and rooting problems. Service: Plumbing pipe repair
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value Second time in a week using them. Jeremy is amazing! You’re an idiot if you call anyone besides these guys! Services: Garbage disposal repair, Plumbing leak detection, Toilet repair
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value Alan was so conscientious in making sure he was able to locate the problem. He was very thorough and helpful. He was also very kind and respectful of my property. A pleasure to do business with! Service: Outdoor plumbing system repair
GoogleService: Repair toilet
Google
GoogleServices: Repair sewer, Repair outdoor systems Positive: Professionalism, Quality
GooglePositive: Punctuality, Responsiveness I am a repeat customer who would not use any other plumber. David goes out of his way to honor warranty work and while you may find cheaper quotes, his does not change even if he has to pick up something to finish the job. He is extremely knowledgeable and know what the problem is right from the start. Service: Unclog drain
GooglePositive: Professionalism, Punctuality, Responsiveness Very nice crew Services: Repair toilet, Find & repair leak, Install faucet, Repair sewer, Repair pipe, Repair outdoor systems, Repair shower, Unclog drain, Install toilet, Install water heater, Install shower
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value We had a great experience with Preferred Plumbing. We called 4 different plumbers and thought they were the best & most knowledgeable. We had to re-pipe our whole house. They were fast, efficient & professional. Jeremy was very helpful & always on time. Would highly recommend!!! Services: Repair outdoor systems, Install water heater, Find & repair leak
GoogleExcellent job. Service: Install garbage disposal
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value Excellent. Fast. Honest. Courteous. And clean!! Highly recommended. Service: Unclog drain
GoogleService: Install water heater Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
GooglePositive: Professionalism, Punctuality, Responsiveness The firsy comoany was not cooperative, thankfull with the situation cause I would have not found ePreffered Plumbing & Rooter. They came to check the water heater and explain the upgrade that has to be done on the installation. Good mannered and professional technicians. I also appreciate the text messages sent advising you of their arrival. Thank you for a job well done. Keep up the bar you have set for your service. Service: Install water heater
GoogleKnowledgable, friendly, courteous. Service: Drain unblocking
GoogleService: Leak investigation and repair Positive: Professionalism, Punctuality, Quality, Responsiveness
GooglePositive: Punctuality, Quality, Responsiveness, Value They were great to work with! Came out the next day and fixed our clogged toilet. Service: Toilet repair
FacebookService was fast and employee was very kind and understanding! Definitely a company I would refer back to!
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value These guys are great. I called at 8:30 Saturday morning, and Chris was in the field working. He said I would be on the list between 12 and 3pm. He called back at 12:15 and was at my door by 12:45. Chris and his partner listened attentively as I explained my issue, a blocked drain for two inline showers, and they got to work immediately. I ran to the bank to get cash for them and when I returned, Chris was there with the diagnosis. My piping is old cast-iron and its essentially gone. The rooter can be seen in the trap but when it is pulled back the sludge blocks the pipe again. Since they couldn't fix the blockage right then, Chris wouldn't accept any payment. It's going to be a bigger job than I was hoping for but Chris's honesty and professionalism has won him the job. Long story short, from now on when I say, " I've got a plumber" I mean Preferred Plumbing and Rooter. You won't be disappointed. Service: Drain unblocking
GooglePositive: Professionalism, Responsiveness David is very professional and finished it very quick for my kitchen sink problem. Will call them again next time if I need plumbing service!
GoogleServices: Pipe repair, Leak investigation and repair Positive: Professionalism, Punctuality, Quality, Responsiveness
GoogleOn time and very efficient. David and Rudy did an excellent job and were very friendly! Were happy to explain all the concerns I had! Service: Boiler installation
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value OUTSTANDING WORK!!! My experience with Preferred Plumbing was wonderful! Professional from beginning to end! Clean quality work! They installed my toilets, hauled off the old ones and all 3 of my restrooms clean of any evidence of repairs. After the job was complete, I was walked through and given an opportunity to inspect the work. Again...OUTSTANDING! I will call them again for any of my plumbing needs. Also, price is great!
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness
GooglePositive: Professionalism, Value Very professional and reasonable prices. I would use their service again.
GooglePositive: Professionalism, Quality
GooglePositive: Professionalism, Punctuality, Value
GooglePositive: Professionalism, Punctuality
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness I called and David answered. He said he would come and give us a free estimate. He came when he said he would, did the estimate and got to work immediately. He and his partner did an excellent job; they cleaned up after themselves and left things looking better than we expected. Super professional and courteous. We will call them back again for any and all plumbing work that needs to be done and we will reccomend them to all our friends and family!! Thanks Dave and Mario!!!
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value After my hot water heater went out I called preferred plumbing and David came out right away. He fixed my heater within and hour and explained everything he was doing and why. Based on his professionalism, price and service I will always call them for any plumbing issues! Highly recommend.
GoogleI had preferred plumbing change out a pool fill pipe and add a hose bib to it. Several months later water started to leak out and I couldn’t stop it. I gave David a call and he came by next day to change out internal parts. No cost, no runaround, no hassling. Very satisfied. Answers phone and text promptly. Not sure why communication is so hard with other businesses.
GoogleI am a repeat customer who would not use any other plumber. David goes out of his way to honor warranty work and while you may find cheaper quotes, his does not change even if he has to pick up something to finish the job. He is extremely knowledgeable and know what the problem is right from the start.
GooglePositive: Professionalism. Dave provided an estimate fir drain cleaning. We will use them in the future
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness
GooglePositive: Professionalism, Punctuality, Responsiveness, Value. Great people, great work. They were here for hours fixing my problem. They explained what was going on , showed me what was going on and took the time they needed to fix what they could. I paid was told from start. I have a septic system and they worked from one to the other. I appreciate their hard work and not trying to rush out. This is my way of showing that. Thank you for your hard working employees that don’t think twice about getting in or near bad places to fix my issues and getting things done. Thank you Jason and company for your time and hard work.
GoogleExcellent customer service, very knowledgeable and professional. Response was fast and arrived on time, would absolutely use again
GooglePositive: Professionalism, Punctuality, Responsiveness
GooglePositive: Professionalism, Quality, Responsiveness, Value I had a plumbing issue real late at night I was frustrated I didn’t know what to do So I looked on line For the nearest Plumber and I got the preferred plumbing I answered my phone call right away got to my house on time gave me some options of what to do with my leak for my waterline outside and took care of me fast and efficient I will gladly recommend them to friends and family members
Additional Google reviews
These stored four- and five-star Google reviews supplement the request history above. They may overlap with that history and are not added to its total.
GoogleExcellent, fast work on a kitchen plumb leak! Would definitely use this company again.
Google
GooglePreferred plumbing company I highly recommend for any plumbing repairs they are fast responding quality work they cleaned as they go and very affordable 👍
Google
GoogleMario was great showed up early and fix the problem very fast and made great recommendations I will always use this company and recommend them for all your plumbing needs.
Frequently asked questions
What types of plumbing services does Preferred Plumbing and Rooter Service offer?
They provide a wide range of services including leak repairs, drain cleaning, water heater installation and repair, toilet repair, garbage disposal installation, outdoor plumbing system repair, and sewer repairs.
How does Preferred Plumbing and Rooter Service handle appointments and communication?
They offer free in-person estimates and keep customers informed with appointment confirmation texts and updates about technician arrival times. Technicians typically arrive within the scheduled window and communicate clearly about the work needed.
What can customers expect regarding professionalism and work quality?
Technicians are described as professional, punctual, courteous, and knowledgeable. They explain issues clearly, perform thorough work to code, clean up after jobs, and often show customers video or physical evidence of the problem and repair.