Platinum Benefit Services, Inc.

Name: Platinum Benefit Services, Inc.
Address: 2920 Drane Field Rd, Lakeland, FL, United States
Telephone: 8636873679
Rating: 5.0

Consulting in Lakeland FL
Star Score
Average 5.0 / 5
Reviews & Ratings 177
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Platinum Benefit Services, Inc., based in Lakeland, specializes in guiding families through the complexities of Medicaid eligibility for long-term care. With a professional and courteous staff, they provide personalized assistance, ensuring a smooth and timely process. Clients praise their patience, understanding, and prompt communication, highlighting the team's dedication to reducing stress during challenging times. While some clients suggest a need for more empathetic communication, the overall sentiment is one of gratitude for the expert navigation provided by Platinum Benefit Services, making them a highly recommended partner for those seeking Medicaid assistance.

If youre seeking a company that is professional, knowledgeable, and genuinely concerned about your family member, I highly recommend Platinum Benefit Services.

- Joseph V. Kyle - Sep 09, 2025

Platinum Benefit Services has been an answer to my prayers. They made the Medicaid application process run smoothly and we received approval within 90 days. I highly recommend to anyone needing this type of assistance.

- Margaret Lee - Sep 03, 2025

Excellent service and results. Well worth the money and peace of mind that a company and its contacts have experience in working through the Medicaid application process.

- Gina Cohen - Aug 26, 2025

- Bill Lester - Aug 24, 2025

This service is very knowledgeable in the medicaid application process. Their fee is reasonable based on other attorneys and/or company's efforts.

- Thomas Leland - Aug 20, 2025

Terra was absolutely fantastic. I highly recommend this service- it's 100% worth it. Thank you!!

- Amber DV Atteberry - Aug 13, 2025

Great service and very professional

- Nati Lopez - Aug 12, 2025

Excellent service! They kept me informed every step of the way.

- Todd Blaisdell - Aug 12, 2025

Platinum benefits came to our rescue after my sister and I weren’t able to get her approved for Medicaid after two rounds of applications over two years. We signed up with them and they guaranteed that my disabled sister would be approved. We recently were notified of her approval. Platinum guided us through every step, advised on filling forms, submitted forms, and advocated with various government agencies to keep the process moving. They regularly gave us progress reports. Each person we worked with was courteous and experienced with the very complex and confusing application process. Their fee is fair for all the guidance and work they provided, and in short order we will recoup the money expended through the Medicaid payments to assisted living Platinum enabled. I am so glad we enlisted their services.

- Paul Ellis - Aug 04, 2025

Jennifer was awesome she helped us every step of the way.

- Dean Sili - Jul 30, 2025

Could not have navigated this process without Platinum. It was worth it to have a guide, advocate and someone to answer questions. I will also be paying for their services in the future so I can have a professional in my corner. Thank you Platinum.

- Kelly Goddard - Jul 28, 2025

I’m very very Happy with the service we received from Platinum we also updated where we were in the process I heard nightmares about getting Medicaid but Platinum made it sound easy. Getting all the information needed took most of the time, but once that was completed the rest went faster than I expected. Thank everyone involved in this process it is and was appreciated.

- Billy Davis - Jul 24, 2025

Platinum Benefits Services, Inc did an outstanding job assisting me with my mother Medicaid application. They we explained the complete process and the results were completed within the time frame they provided. Thank you for your help.

- Michelle Klima - Jul 20, 2025

Every step of the way through this whole entire process, platinum benefits has been incredibly helpful in so many ways always responsive very patient very informative I would highly recommend using them through this Medicaid process

- Shayleigh Serrano - Jul 18, 2025

I thank Terra and the team at Platinum Benefit Services. It was a scary time for me and my husband when we learned that he needed to go into long-term care. Just the financial aspects of the future were challenging. They smoothed the way with the facility and explained what I needed to do to apply for Medicaid and then made the whole process go smoothly. Both my husband and I feel blessed to have had the expertise of all the people at Platinum, particularly Terra.

- Rev. Nancy Hobbie-Lowe - Jul 17, 2025

My wife and I had a Great experience with this office.
Thank you PHolt

- Paul Holt - Jul 10, 2025

Got the job done, and got the approval
My Mum was sick with Dementia,and it was too much paperwork and headache to do on my own

- hpmusic69 Heather - Jun 30, 2025

What a tremendous Help Platinum benefit services, has been to me and my family. There is no way I would’ve gotten through all this paperwork without them. Barbara has been so kind answers My emails immediately is very clear on what she needs to get things processed in a timely manner it has been a great experience. I highly recommend using their services if your need arises. Thank you, Barbara for all your help.

Thank you Sue Head

- Sue Head - Jun 24, 2025

Platinum Benefits was very efficient, and made me as a customer feel well informed. It was a difficult, and emotional process that they handled well.

- Linda Weiss - Jun 20, 2025

We're very thankful for the help we received from Platinum Benefit Services during a tough time. Tara was professional and courteous. We could not have handled it on our own. Thanks, Platinum!

- Northwest Voltwagon Pederson - Jun 17, 2025

They were very professional with every interaction. I have refured 2 clients to them and they all say the same

- Joe Duffey - Jun 09, 2025

- JoAnn Basel - May 30, 2025

Great follow up to any questions needed. The follow up and follow on was very good. Ashely saved me so much time and made me feel understood and validated my concerns. I appreciate her very much.

- M isreal - May 20, 2025

Our case has been unique…however, Platinum has been with us every step of the way. Would highly recommend for your Medicaid approval needs.

- Maureen Hoffman - May 09, 2025

Took the worries away. Completely got all tasks done in fast time. Good team of people.

- Lee Serrano - May 03, 2025

Platinum was on top of Angela's case from day one. Kept all parties abreast of where we were at each step of the way
I would use them again in a heartbeat and would recommend them to anyone needing this type of service. They took all the pressure off her loved ones

- James Hoole - Apr 28, 2025

I am beyond thankful that I was referred to Platinum Benefit Services. I would have been thoroughly lost and overwhelmed without them. They are worth every penny. And specifically thank you to Barbara. I was definitely stressed and anxious about the approval process. She was patient and understanding, answered all my questions and clearly explained what was happening and what to expect.

- Sahara Dust - Apr 26, 2025

I want to say platinum services help with all steps, they made me feel at ease, I was very anxious when my mother had to go into nursing home, I didn’t know how I was to pay for all of this, but they got my mom approved, Hilary, was great she always answered my calls, and emails, she came over to meet me to make sure we understood the process, Robin and Leann,and Hillary were very professional and very helpful I would recommend these services you will not be disappointed!!! Worth every penny!

- dleo l - Apr 14, 2025

The experiance I had with Platinum Services was completely impressed with their professionalism and their communication with me. I would highly recommend this business. Their customer service is second to none.

- Connie D'Angelo - Apr 11, 2025

- gary Brown - Apr 09, 2025

FANTASTIC!! Jenna and the team that came to my aid were great, never too busy to answer questions and always with quick responses, I would recommend Platinum Benefit Services without hesitation. Thank you all!

- Vikki Brown - Mar 26, 2025

Jennifer Vick is very helpful and friendly

- Beverly Messer - Mar 07, 2025

Without Tony, Cheryl, Melissa and the whole Platinum team, we would have never been able to get Medicade and other benefits for my mom. This organization knows exactly how to navigate the process and the paperwork and they went above and beyond for us. Absolutely a true blessing!

- MtTrvlr - Mar 05, 2025

Even when it got hectic PB stuck with it and even when I asked so many questions and had trouble grasping what I needed to do they were so patient and kind and walked me through the steps. The behind the scenes stuff they did was so wonderful!! Thank you!!! Jenna, Thank you!!

- Sj Sudlow - Mar 04, 2025

They are on top of their game!

- Nancy Coggin - Mar 04, 2025

- Leonard Scott - Mar 01, 2025

I decided to leave a review, because the service provided by Platinum Benefit Services was nothing short of stellar. A special call out to "Barbara Ammon". Barbara was professional, kind, very patient and highly skilled at her job. I'm grateful for all that she did to push my moms paperwork through the system. With her guidance and persistence, my moms recertification for Medicaid was approved. Barbara is a gift. MAHALO for all that you do. 2-27-25

- Emmett Glee - Feb 28, 2025

They are very professional and answer any questions you have.

- William Register - Feb 23, 2025

- Robin Bridges - Feb 18, 2025

- Mary Oaks - Feb 16, 2025

I personally want to thank Terra Pryor with Platinum Benefits for helping us navigate through the Medicaid process. We couldn't of done it with out them.

- Ashley Jewell - Feb 14, 2025

From the beginning to the end Tony and his team have been great. Each person excelled in their speciality. I would highly recommend Platinum Benefit Services, Inc. I cannot thank them enough for their hard work.

- Robin Thorpe - Feb 03, 2025

I would not have been able to get benefits without them. Well worth the money.

- Susan Lyon - Jan 31, 2025

the staff was amazing and helped us get our mom in an amazing nursing home. They were diligent in getting the information and her qualifying for Medicaid. Thank you Platinum Benefits.

- Jody Hill - Nov 22, 2024

Very pleased with their professionalism and help navigating the difficult process of Medicaid eligibility. Especially in the midst of 2 hurricanes.

- Jennifer Anastacio - Nov 20, 2024

This was the second time that I have used Platinum Benefit Services for my family's needs and always been impressed with the professionalism and willingness to help.
Not only aiding me through the complex financial decisions but also in the caring manner they consider the needs of loved ones.
Additionally they consistently went out of their way to accommodate our schedule and meet us where it was convenient for us and our loved ones.
A great team of professionals that work hard for you and go out of their way to make difficult decisions much less stressful.

- Ernie Phelps - Nov 08, 2024

The very first time they helped me tremendous!! Got the help once again to get approved. Every time I called I usually got a call back the same day!! Would recommend them to everyone I know!!

- Kathleen Hobden - Nov 07, 2024

Excellent service, we could not have got the help our relative needed without Platinum Benefit Services

- Eugene Stinson - Oct 23, 2024

The overall experience with Platinum Benefits was fantastic. I really didn't know what to expect going into this process, but their team did a great job breaking things down and communicating in a way that was easy to comprehend for myself and my father. I wouldn't have been able to handle his Medicaid application process without them.

- Erik Holmen - Oct 23, 2024

Ms. Barbara Ammon has my message regarding service. BOTTOM LINE 10 STARS

- John Traas - Oct 17, 2024

Frequently Asked Questions

FAQ's from customer experiences

What services does Platinum Benefit Services, Inc. provide?

Platinum Benefit Services, Inc. assists clients with navigating the Medicaid application process, including form preparation, submission, and advocacy with government agencies.

How does Platinum Benefit Services keep clients informed during the process?

The team regularly provides progress updates and is responsive to questions via phone and email, ensuring clients are informed every step of the way.

Who can I contact at Platinum Benefit Services for assistance?

Clients work with knowledgeable and courteous staff members who guide them through the Medicaid process, including specialists like Terra, Barbara, Leeann, and others mentioned for their expertise.

Platinum Benefit Services, Inc. | 2920 Drane Field Rd, Lakeland FL , United States