BUSINESS REVIEWS

LDI Technical Services Ltd.

About LDI Technical Services Ltd.

LDI Technical Services Ltd. stands out for its exceptional installation, repair, and maintenance services for commercial kitchen equipment. With a team praised for their professionalism, reliability, and skill, LDI ensures equipment is installed to both factory and local standards. Customers laud the company for its accuracy, timeliness, and sensitivity to unique business environments. The technicians, including commendable individuals like Bob, Gary, and Joe, are celebrated for their deep knowledge, customer service excellence, and ability to swiftly resolve issues, ensuring minimal downtime for clients. LDI's commitment to getting the job done right the first time, coupled with their responsive communication, makes them a top recommendation for businesses in need of specialized technical support.

Customer reviews

Showing 1–50 of 78 published reviews.

Google

Positive: Professionalism, Quality, Responsiveness, Value LDI has been most helpful with ensuring my 'new to me' commercial mixer is operating safely and smoothly. I'm so grateful for their knowledge. Great people to deal with.

Google

Positive: Professionalism, Quality, Responsiveness, Value

Google

Greg provided wonderful service! Very polite and he knows what he is doing. He is working at a good company.

Google

Positive: Professionalism, Quality, Responsiveness, Value Thank you Brian service call technician And Ashley for the quick response on fixing my fryers at the golf course Chef Chris Dubnick

Google

Positive: Professionalism, Responsiveness

Google

Positive: Professionalism, Responsiveness

Google

Positive: Professionalism, Responsiveness

Google

This place is great!

Google

I’ve had some problem with the dough roller since last week at bakery So I called LDI and I got service today Technician name is Greg He has great skills for machine and he explained well about how to take care about machine I had an excellent experience today, thank you !

Google

Positive: Professionalism We are not left in the soup for so long because LDI professionals, especially Chris and Dan, save our skin quickly and bring us out of the soup in the same day! They provide top notch services promptly and more importantly with a smiling face! Thank you guys for being friendly, prompt and courteous!!!

Google

Positive: Professionalism, Responsiveness, Value

Google

Positive: Professionalism, Responsiveness, Value

Yellow Pages

I have used LDI in our kitchens for all our appliance repairs. Their technician Chris is amazing, he goes above and beyond.

Google

Positive: Professionalism, Quality, Responsiveness, Value How refreshing is it to get this level of service. From explanations of the scope of work. Keeping in mind what work needs to get done, should get done soon, and what can wait. Excellent communication, and always returning calls promptly. Should an emergency arise, they adjust their schedule to accommodate you. Chris was extremely helpful, knowledgeable, courteous, and enjoys what he does. Chris offered advice, and if he was unsure about anything ...he would look to find someone at Ldi or elsewhere that would have an answer. I highly recommend Ldi. There are some commercial restaurant repair places that do so so work. This was among my very best repair/trades work I have had done for my family business ithaka.

Google

Positive: Professionalism, Responsiveness

Google

Very friendly tech Cory. He knew what he was doing fixed my problem right away.

Google

awesome service, great people!

Google

Brian the Technician and Ashley the office administrator from LDI were absolutely amazing. They were both friendly and very knowledgeable at getting my problem fixed. I would without a doubt recommend LDI Technical Services to anyone seeking repair to their industrial refrigeration equipment. It’s nice to know that there is still excellent customer service out there! Bravo team!

Google

Lucas was here to fix our refrigerator and he was very polite and knowledgeable. He fixed the issue and was kind enough to explain what the problem was and how to try to prevent it from happening again. I appreciated he took the time to give us some andvice and tips. I was so happy with the service that I actually decided to have them come periodically to do preventative maintenance. If I could I would give this company and this Technician 10 stars out of 10.

Google

Our company had the pleasure of working with Nick from LDI at one of our new restaurant jobs. I say enough how thankful we are that we had such a qualified and courteous tech on this job. We will definitely use them again and specifically request Nick.

Google

Facebook

Great prompt service!! I use them for all my commercial kitchen repairs~!!

Google

Facebook

LDI is always there when I need them. I had a crunch time install that needed to be done in a 24 hr turn around, the team showed up and stayed till it was done, and were able to do it in the middle of a crazy service. LDI delivers quality service, and is always dependable when you need them!

Google

Excellent Service. Thanks Greg

Google

What a great company to work with! Right from the start, the office staff are very friendly and helpful as was the tech staff! They were recommended to me by a friend and I completely understand why! I will certainly recommend them everyone I know who needs a great repair team!

Google

Tech was a great help and very informative. Will use their services in the future for sure.

Yellowpages

Google

Greg came this morning right on time and was able to find the problem. Thanks to him and LDI our Gas powered oven is working again. Clean and fast work - and he was able to make our kitchen staff very happy as they could start to prepare lunch for our customers at the Edelweiss Village Kaffeestube.

Google

This guys are great. I needed help with my commercial dishwasher and they were very professional and polite.

Google

Super helpful, went above and beyond to fix something that wasn't even on his work order. Adam was super professional and understood how customer service can leave a lasting impression!

Google

Very Professional and Reliable. Highly recommended for Pizza restaurant equipment maintenance.

Google

Fantastic people here, my personal star at this place is Corrine, she saved me so much headache and wasted time. I'm a service tech, I needed a temperature control switch for a food warmer in a restaurant I was servicing yesterday, and I was having a hard time getting anywhere with finding the unit I needed. All the suppliers I'd called were unable to help look up the part because I had no model number. I called LDI and Corrine took my call. I sent her a couple not so great pictures of the unit and she said she would see what she could do. I went on for a couple of hours, not expecting to hear back from anyone due to no model number. Corrine calls me back, to my surprise, and says she had located something that should work and quoted me an excellent price on the unit. When I picked up the unit it wasn't only a close match to the one I needed - IT WAS EXACTLY THE MODEL OF SWITCH I WAS REPLACING. I could have almost fallen over, I couldn't believe it. And the other ladies in the office were also great, the one who actually served me was practically jogging around the place to help me get going faster. If I could give these people 10 STARS I would. Thank You Corrine, you're amazing.

Google

My main piece of equipment broke at my busiest time of year. It isn’t a common piece of equipment and the manufacturers were not able to tell me what the issue could be. Luc came out and was able to troubleshoot and fix the issue for me within a short time. I am MORE THAN GRATEFUL AND HAPPY with his expertise, professionalism and patience especially because this wasn’t a common piece of equipment nor a known problem with the machine. 5 out of 5 most definitely!!

Google

I have been very impressed with the excellent customer service I have received from LDI as we moved into our new commercial kitchen. The team in the office are very pleasant and efficient in setting up appointment times and the start up technician we met onsite was excellent and very thorough in explaining how to use our new combi oven and blast chiller. I was even more impressed with the excellent and very responsive service I received when having questions about our new dishwasher. I really appreciate LDI's enthusiasm to solve a problem and create a solution. It has been a pleasure working with LDI and I will definitely be recommending them. Thank you!

Facebook

I am amazed at how good LDI are. Bob Rogers has provided us with great service in out of office hours to help get us up and running. All communications with the company have been first class. Thank you - you have another loyal supporter

Google

Greg, the technician works very professionally. Good job.

Google

Amazing and quick Service. Bob and Carrine were very helpful. Inn and out. Thanks again LDI

Google

Thank you to Bob and the entire LDI team for the professional and outstanding installs, parts and support on all our Alto Shaam equipment. It is a relief to know that your incredibly reliable and skilled team install our equipment not only to Factory standards but also to local regulations and requirements. Time after time, the work that you do for our customers is found to be accurate, timely and sensitive to the customer environment. As well, your team has a great ability to communicate with our customers and understand their service issues. You get it done right the first time and also on time. Kudos and thanks.

Google

Brian has been a great help to our small business. His service is timely, skilled, and fair.

Yellowpages

Garry is very knowable and helpful. The service is prompt and friendly, I appreciate that there is not a long wait for parts and that we are sent estimates Thank you

Google

They are an amazing company and were very quick to come and fix the problems I had with kitchen equipment. Leah is great and quick and Brendan was very knowledgeable and didn't stop until the problem was fixed. I would recommend them for your restaurant kitchen needs.

Google

Super fast and efficient! Very helpful and accommodating to fix our deep fryer in the middle of our busy lunch preparation.

Google

There was a young guy Nick who came out to Leduc Hospital, Alberta. He was thorough when going through the issues on our steamer. He communicated clear what he was doing and why.

Additional Google reviews

These stored four- and five-star Google reviews supplement the request history above. They may overlap with that history and are not added to its total.

Google

We had Dimitri come out and take a look at our dishwasher that wasn’t heating. Dimitri diagnosed the problem right away and gave a full explanation. When he checked on the replacement part we were informed that it may take a week or so to come in. A couple of hours later Dimitri was walking back through the door with the part in hand. Excellent efficient service and will definitely be using their services in the future if the need arises.

Google

I own a wholesale bakery in Victoria and have been using LDI for several years now. I have established an excellent relationship with our tech, Ryan. He is extremely knowledgeable and can always be relied upon to fix everything in our bakery. Not to mention he is always able to attend to our equipment issues in a timely fashion. I can't say enough good things about these guys, they keep my bakery running without the bureaucracy of other service providers. Highly recommend.

Google

Bob was very helpful with my inquirers, great job.

Google

Bob was very helpful with my inquirers, great job.

Google

Absolutely fantastic! From the person on the phone to the repair people coming to our site. They are kind, honest and very professional. Never worry about the quality you will get from them!

Frequently asked questions

What types of commercial kitchen equipment does LDI Technical Services Ltd. service?

LDI Technical Services Ltd. provides repair, maintenance, and installation services for a wide range of commercial kitchen equipment including ovens, fryers, dishwashers, mixers, refrigeration units, and exhaust systems.

How does LDI handle parts availability and repair timing?

Technicians at LDI diagnose issues promptly and communicate clearly about parts availability. They strive to source parts quickly and often bring them on-site the same day to minimize downtime.

Can I expect explanations and advice during service visits?

Yes, LDI technicians typically explain the diagnosis, repair options, and provide maintenance advice to help prevent future issues, ensuring customers understand the work performed.