BUSINESS REVIEWS

Kinetico Quality Water GTA

About Kinetico Quality Water GTA

Kinetico Quality Water GTA, located in Bolton, stands out for its exceptional customer service and superior water treatment systems. With a team praised for their dedication and helpfulness, including Aasa's expertise in finding the best options for homes and Darsh's outstanding support, they ensure every customer's needs are met with utmost satisfaction. Mirza's commitment, even on his day off, highlights their unparalleled dedication to service excellence. Choosing Kinetico Quality Water GTA means opting for a superior system that guarantees satisfaction, making it a top choice for those seeking quality water solutions in Bolton.

Customer reviews

Showing 1–50 of 164 published reviews.

Google

Was pleased with transaction. Went smoothly. Your representative was pleasant to speak with.

Google

I called late on a Friday afternoon to order filters for my K5 unit thinking I wouldn't receive them until early the following week. I can't recall the person's name I spoke to but she was absolutely wonderful! She managed to send the filters next day. The effort was very much appreciated!

Google

Fast and reliable. Always a pleasure.

Google

Fresh clean water. Worth the cost

Google

Just being clear, I processed this through my local Costco. Good and clear sales process, it could just be that I got a good salesperson - they explained the whole process of what I am getting and how much they cost, including the transparency of the financing process.

Google

Excellent

Google

Service tech very knowledgeable and helpful Nick took his time to thoroughly explain everything

Google

Bought a Kinetico whole home water softening system through Costco. It has been easy to use, low maintenance, and quite efficient (based on the low salt usage). I don't have any prior water softener experience to compare to, but this unit produced a noticeable improvement in our water quality, and aside from pre-filter replacement, and topping up the salt, hasn't needed any other human intervention. I know Kinetico is a bit of a premium product compared to other water softeners, but because of the points above, I'd say it's worth it.

Google

Was not getting enough water. Bought and installed new filters which were overdue. But what really fixed my problem was to repreasurize my tank.

Google

We had a defective water softener head. I contacted the team and they came & fixed it free of cost due to warranty coverage. Service was professional and very appreciated. Great customer service, highly recommend!

Google

Excellent service

Google

Nick was outstanding and walked me through how my water softener worked etc! Loving my soft water !

Google

Outstanding service. Great product.

Google

I was really satisfied of the person who did my service. But the company send someone for services after 5 times of calling and emailing.

Google

The lady im the front desk is nice and has the knowledge about the product.

Google

They always have stock. Never have to wait for delivery from out of the country.

Google

Good experience with the team

Google

Great experience with the Kinetico team

Google

professional sales, informative presentations

Google

Installation of our under-counters Reverse Osmosis system went very smoothly. We are very satisfied.

Google

We are very happy with our new water filtration system. No more scaling and great for drinking , hair and skin too!

Google

Kinetico is a good product and Our rep Akhil was amazing. He had all the information we needed to make the purchase of a softener and filtration device, while navigating the purchase. Our installation was super quick taking just 90 minutes in all and Nick was very courteous and went through the system really well. I had a good encounter with Jaime the coordinator to schedule the install. All in all a great experience with great tasting pure water!

Google

The service was great, we did not get yout product, because we found the same unit less expensive . Thank you.

Google

Purchased new system and added a RO as well. Sales rep that came to our home to do a water analysis was excellent and extremely knowledgeable. She set us up with what we needed and listened to our concerns. She answered all our questions. When the installer arrived. He took him time and did a fantastic job. Once David was done, the system was tucked in nice and neatly, with ample space to get in and be able to easily service the unit when required. He then took the time to go over everything with me. Highly recommend this product, along with the personal that installed it. Update: system has been working flawlessly. I’m impressed by the salt being used to soften our water. Because it is gear driven with the water that is used and not by timers on an electric setup. The back flushing of the system is based on water consumption and not on a set time. Also we do not have to worry about any power outages.

Google

We install Kinetico from Costco. Akhil Gupta the rep from the Kinetico. Did explain and install water softener and filter at our home. So far great work job done by them.

Google

Very satisfying so far with our product, installation was done very neat and materials placed in the right spot

Google

Very satisfying so far with our product, installation was done very neat and materials placed in the right spot

Google

We have had our whole-home Kinetico system for nearly three years now, and the difference in our daily lives is undeniable. The most immediate change was the water quality—having clean, filtered water at every tap is a huge plus for the family. Since the installation, we’ve noticed we are using significantly less soap and detergent, and our appliances seem to be running much more efficiently without the scale buildup. A major win for us is the lack of hard water spots; we no longer deal with those stubborn white marks in the showers or tubs after use. The only trade-off we’ve experienced is a noticeable drop in water pressure, particularly in the bathrooms. It takes quite a bit longer to fill the bathtub than it used to, and I do wish the shower pressure was a bit stronger. Overall, though, the benefits of clean, soft water have made it a worthwhile investment for our home.

Google

The Kinetico counter top system is an excellent well designed water purifier. I’m highly impressed and recommend it to anyone.

Google

Solid, efficient reliable system. Installer/maintenance technician (David) was top drawer. He did a quality job and clearly explained everything. Great tasting drinking water and no more scale. Highly recommend.

Google

In February 2026 we replaced our Kinetico K5 Drinking Water Station. Our first Kinetico K5 lasted 13 years with no issues, so gave us more than expected service life. Tap water in Caledon, at times, smells and tastes like chemicals so not pleasant to drink or use for cooking. The K5 has always provided great tasting water and this time we added the Mineral Plus cartridge. When time came to replace the K5 (nothing lasts forever) we checked out various other brands both functionally and user reviews and none compared to the K5. Yes, the K5 may seem a little pricey but we weighed that against proven longevity, warranty and water taste test when available. Customer service team patiently answered our questions with no pressure to purchase a new unit. Installation was carefully and professionally done.

Frequently asked questions

How often should I schedule maintenance for my Kinetico water system?

Regular service is recommended approximately every 12-15 months to replace filters and perform a full system review.

What types of water treatment systems does Kinetico Quality Water GTA install?

They install various systems including water softeners, purifiers, reverse osmosis units, and whole-home filtration systems.

Is customer service responsive if I have questions or issues after installation?

The team is generally responsive and professional, addressing concerns and providing follow-up support, though some customers have noted occasional delays in post-installation checkups.