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BUSINESS REVIEWS
Illinois Sewer And Drain
39370 Illinois Rte 59, Lake Villa, IL, 60073, United States
Write a reviewAbout Illinois Sewer And Drain
Illinois Sewer and Drain, located in Round Lake Heights, is a trusted provider of top-notch plumbing services. Renowned for their professionalism, punctuality, and responsiveness, they offer a range of services including sewer repair, drain cleaning, sump pump installation, and plumbing leak repair. Customers rave about their ability to handle emergencies promptly, even offering late-night visits without extra charges. The team, led by the commendable Joe, is praised for their quality work, fair pricing, and willingness to accommodate tight budgets with installment payments. Whether it's a basement leak or a kitchen sink issue, Illinois Sewer and Drain is the go-to company for reliable and efficient plumbing solutions.
Customer reviews
Showing 1–50 of 70 published reviews.
GoogleGoogleGreat service. Arrived fast and price was reasonable. Thanks
GoogleWe have known Joe for two years and from the first appointment until 7th that we have had with him, all I can say is that he os credible, help you find the best strategy on a budget, professional, human and relatable. Whether we need help in the middle of the night or on weekends, Joe had showed up to help solve plumbing problems when we called him. I 250% recommend. Thank you Joe and your exceptional team!
GoogleHighly recommended! Joe and his team came on Christmas eve to do a temporary drain for our busted sewage pipe so that we can use our water during Christmas. Encountered some hiccups but Matt owning the mistake and fixed it. They did a high quality job for a sewer pipe replacement. Worth every penny!
GoogleJoel was great! He fixed my toilet flange and installed my toilet the same day he gave me a quote. Will definitely call them again in the future!
GoogleGreat work! Showed up on time and completed the job quickly and low cost!
GooglePositive: Professionalism, Quality, Responsiveness, Value Used them twice! Both cases they did an amazing job! They are reliable and provide a great service! Services: Toilet repair, Drain cleaning, Faucet repair, Shower repair, Sump pump installation
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value Joel was excellent. He quickly diagnosed the problem leak and was able to fix it on the same trip, efficiently and for a great value. Highly recommend Joel and Illinois Sewer and Drain! Services: Plumbing pipe repair, Plumbing leak repair
GooglePositive: Professionalism, Quality, Responsiveness, Value We had an emergency plumbing need for a leak that came through downstairs to a light fixture on the weekend. Found Illinois Sewer and Drain on Thumbtack ( which I love). I received a call back within 2 minutes of submitting my request. Joel Contreras came within 30 minutes to assess and provide the quote Saturday evening without charging any emergency fees. He came back Sunday to complete the repair. He was courteous and professional and informed us of everything each step of the process. He cleaned up very nicely after the job was completed. I highly recommend this company and Joel! Services: Plumbing leak detection, Plumbing pipe repair, Plumbing leak repair
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value Joe was amazing and very informative. Affordable and honest. Services: Sewer repair, Sewer cleaning, Plumbing pipe repair, Shower installation, Drain cleaning
GoogleIllinois Sewer and Drain did a great job repairing a piping issue in my crawl space. They were thoroughly professional from start to finish, and communicated with us very well throughout the job. They followed up with us immediately upon completion to ensure that we were happy with the work completed. I would definitely recommend this company to anyone looking for great, timely and affordable service.
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness Professional and quick, these are Pros that know exactly what to do to get the job done! Appreciated the up front pricing and that they were able to squeeze me in the same day. They helped me fixed a clogged kitchen sink. They took the time to ensure that I was aware of what caused the clog to avoid future break downs. Thank you again! Services: Drain cleaning, Garbage disposal repair
GoogleMy sump pump was running constantly. Joel responded to my request very timely. He came to house same day. He installed new check valve on one pump and installed a new pump in our second crock. I’m extremely satisfied and so relieved. I can get a good nights sleep tonight! Thank you, Joel! I highly recommend Joel and company!! Services: Sump pump repair, Sump pump installation
GoogleHad a great experience with this company. Quick response. Affordable price and very professional. Did our main line within 3 days. Also gave us a price which was half of what the other local company's offered us. Thank you for your clean work. They even covered and evened out the hole which needed to be filled. Big thank you!
GoogleThey came on very short notice and did a thorough job with my blockage. Great prices too
GooglePositive: Quality, Responsiveness, Value Clean installed outside as we didn’t have one and all roots cleared of our pipes and got them cleaned out. Services: Drain cleaning, Outdoor plumbing system repair, Plumbing pipe repair, Sewer repair, Sewer cleaning
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value We had a leaking drain in our kitchen sink on a Thursday. That same day we had a very reputable company initially come out. They wrongfully diagnose the matter, overcharge me and did a shoddy job --- that was an understatement. I was taken advantage of and quoted a big unnecessary job that was "requiring" to tear down a wall and remove the brand new boiler we replaced last year for new parts. I came to find out on the following day, that because I had denied the "big work" and opted for just the needed repair. My hot water was not working (an issue that wasn't an issue before.) Cue Joel and his company **LIFESAVERS!!** Joel came out immediately and was able to identify and explain the problem to me. Joel educated me, showed me everything and even encouraged me to take pictures of the shoddy work performed by the other company. If it wasn't for Joel, I wouldn't have known that my boiler was completely turned off including the pilot. Apparently this is a tactic many scamming plumbers do to pressure and panic you into having the big work done. To describe how honest and sincere Joel was would be hard. Joel was the complete opposite of how this reputable company was. Joel could have easily taken advantage of my urgent plumbing issue and of not having hot water for almost two days but Joel didn't. His prices are honestly fair and the service was really excellent. Joel was fast, efficient, and very professional. My rate for this company would be a 10/10. Let's be honest, now a days you can't find honest, experienced contractors and Joel and his company are seriously just that. I would absolutely recommend them...nope scratch that, I would **Highly Recommend** them. If you want to feel like you are in good hands, then this is the company for you. Joel's company is now my go-to and what a relief is this! Services: Plumbing leak repair, Faucet installation, Plumbing leak detection, Faucet repair, Water heater repair
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value Great service! I had a clogged utility sink and was at my wit’s end. I contacted Illinois Sewer and Drain on a Thursday morning, and they were here promptly on Friday morning ready to work! Within an hour, they had completed the repair, showing me the issue and answering all of my questions patiently. I was most impressed with the plumber’s organization. He carefully managed and cleaned the work area thoroughly to the point where the sink looked better than it had in years when he was done! Illinois Sewer and Drain went above and beyond in the customer service department, and I plan on using them in the future for all of my preventative sewage and plumbing needs. Service: Plumbing pipe repair
GooglePositive: Professionalism Company was quickly responsive, and went into immediate action. After calling on them at 3 p.m. they came out to my home, identified problem, and were back to fix that same evening. They were swift, efficient, knowledgeable, and professional. I’ll happily use their service again and you should too. Service: Drain cleaning
GoogleJoel and his crew did a great work replacing my well pump, and the total cost was also really good. I highly recommend Joel for any plumbing related work. Service: Plumbing pipe repair
GooglePositive: Professionalism, Quality, Responsiveness, Value We installed two new water heaters 6 years ago. One of our water heaters started leaking on Saturday. We called the manufacturer of our water heater and they informed us that it was still under warranty. All I needed to do was remove our leaky water heater and return it to the store I bought it from. I called three different services for estimates for removal and installation. The quotes I received were astronomical. It was actually more cost effective to purchase 2 new water heaters and install them. My wife found Illinois sewer and draining on Angie’s list and submitted a request. Within 15 minutes Joe contacted us and was at our home within the hour. Joel was very honest and knowledgeable. He didn’t try to up sell any additional products or services. He actually suggested to convert from a two tank system to a single large tank system. On the day of installation James and Joel arrived. They were very professional and knowledgeable. They removed and installed the new water heater along with fixing all of the corroded pipes. Their pipe work was impeccable. I will be using Illinois sewer and drain inc for all my future plumbing services. I strongly recommend them for all your plumbing needs. Service: Water heater installation
GooglePositive: Professionalism, Responsiveness Joe was very professional with the work and responded to our calls promptly. He not only did the job with quality but also highlighted few things that needed fixing and completed them at no cost. Service: Sewer repair
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value My mom asked me to post this for her: (thank you joe for taking such good care of my parents!) The biggest fear a homeowner faces when something breaks in ones home is finding a good, honest, reliable and experienced person that charges reasonably. We found him!!! We had a broken pipe outside the house that needs to be fixed. The temperature was in the single digit but the wind chill was in the negative. Joe and his crew worked on the pipe diligently despite of the temp. They did an awesome job at truly a very reasonable amount. We were concern that companies might over charge us because of the weather and that we didn’t have the option not to have it fixed because our house was flooded. Not Joe!!! We’re very pleased and definitely will refer him to the rest of my family and friends. He was a gift from a friend when he was referred to us. Thank you so so so much Joe and the rest of the gang. Service: Plumbing pipe repair
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value They were professional, showed up on-time and fixed my isssue. I needed the sewer drain cleared and they were able to complete it at an affordable cost. I will use them again in the future. Service: Drain cleaning
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value I was experiencing low water pressure from last 2 months and it was fixed. Best customer service was provided and I would definitely use their service again for any plumbing issues in the future. Highly recommended Services: Sewer repair, Drain cleaning, Plumbing leak repair, Water tank repair
GoogleGreat company great service. Joe is the amazing guy. Highly recommended. Best service in Chicago town and suburbs. His prices are very cheap and reasonable. He works like a buddy Service: Plumbing pipe repair
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value Great service! We will use it again in the future. Highly recommended. Service: Sewer repair
GoogleWe have been working with Joe for one year. He is professional, extremely responsive and has helped us maintained our home. On many days when our home has developed plumbing issues, needs sewer repair and we need for dump pump repair, we know we can count on him. He is reasonably priced and has all the tools needed for his job. Again tonight, we called Joe and he was at our door step in 15 minutes! Thank you for always Joe!
GoogleGreat Professional Service… gets the job done quick. Highly recommend!
GoogleExceptional service, straightforward pricing, highly recommend them, quick communication and response time
GoogleUnclogged a drain with roots in it, and showed the problem area. Gave a very detailed explanation of the problem and recommended solutions. Would highly recommend to anyone with plumbing issues
GoogleQuick response and came right out to fix a broken sump pump. Gave me a plan for next steps and an honest assessment of work required. Will be calling Joel soon!
GooglePositive: Professionalism, Quality Great job diagnosing and repairing. Kept me informed throughout the project. Left everything neat and clean. Services: Water heater repair, Plumbing pipe repair, Sump pump installation, Sewer repair
GoogleService: Sump pump installation Positive: Professionalism, Responsiveness, Value
GooglePositive: Professionalism, Quality, Responsiveness, Value Joel and his assistant are EXCEPTIONAL! Responded to my quote request in 20/30 mins, at my residence in 2/3 hours. They walked through the door searching for the problem to FIX- not a quick clear the drain and leave. They were at my house 4½ hours- locating, diagnosing, and fixing the issue!!! I cannot sing their praise enough, but I will try and tell Everyone I know about their service. Thank you gentlemen. Service: Drain cleaning
GoogleJoel and his crew replaced a blocked and broken section of our main sewer line in one day for a very reasonable price. They were clean, efficient, and friendly. They identified another broken section under our porch and were able to dig under and extend the repair, and we were showering and laundering that evening. Highly recommend!
GooglePositive: Professionalism, Punctuality, Responsiveness, Value He was very prompt on his arrival. He told me what the problem was and fixed it for a decent price and within a good time frame. He also allowed me to pay in installments due to my tight budget. Services: Plumbing pipe repair, Drain cleaning
GoogleGood worker...and very friendly,good job Service: Shower repair
GoogleService: Plumbing pipe repair Positive: Professionalism, Quality, Value
GoogleHad a block in a lower plumbing pipe that made the kitchen sink and laundry room sink back up. Joe came out within an hour of the call. Joe was friendly, polite and got the job done quickly. Highly recommend using Illinois sewer and drain! Service: Plumbing pipe repair
GooglePositive: Professionalism, Responsiveness Joel and his team came out took take a look at my floor drain that was flooding , upon inspection he showed me the issue explained the process and got the permits needed , finished the job quick and professionally would recommend and use again!!
GoogleThese guys are amazing! Joel came out the same day and it was in the evening! He fixed the backed up sewer and gave tips on how to avoid future problems. 5 stars all day!
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness Professional and affordable Services: Drain cleaning, Plumbing pipe repair, Shower repair, Plumbing leak repair, Toilet repair, Faucet repair, Faucet installation, Shower installation
GoogleHighly recommend! James and Joel were amazing so professional and efficient.
GooglePositive: Professionalism Joe was great. Reasonable quote for service and was able to complete the work quickly. Very satisfied with the work done and would recommend his services. Thanks Joe!
GooglePositive: Professionalism, Quality, Value Joel was extremely professional, I contacted him via email and within minutes he answered me and scheduled a same day appointment. He replaced our sump and ejector pump, he installed a higher quality product and provided 3 year warranty. Impecable work, I highly recommend him for the quality of his service, professionalism and price Service: Sump pump installation
GoogleVery professional takes his job serious, repaired every thing on time. Definitely will call back and recommend. Service: Shower repair
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value Owner Joel and Head. foreman Matt 0f Illinois sewer and drain company installed 300 feet of new Underground storm water pipe Without a glitch. Joel’s brother and fellow crew members completed a extensive monumental job navigating a new route. The crew stuck with the the job for over six days. all expectations and communicated contract parameters were met, with professionalism, excellent communication and transparency as the job progressed.And finalizing it with finished clean restoration and grade. I highly recommend this firm and all of their workers. hats off to you boys, thanks again.R.Coughlin
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value We own three rental properties and after a few frustrating experiences with other plumbers we decided to try Illinois Sewer and Drain and will never go anywhere else. They are always on time, explain exactly what is wrong, answer any questions, keep a clean work area, and fix the issue. I have had drains cleaned, pipes lowered to accommodate a garbage disposal, replaced pipes to an outside spigot and installation of a new spigot. Their prices are reasonable and employees are always friendly and respectful even with the tenants. Highly recommend giving them a try! Services: Garbage disposal installation, Plumbing pipe repair, Drain cleaning, Outdoor plumbing system repair
GooglePositive: Responsiveness Our sewage ejector pump stopped working on a late Saturday evening and we needed timely assistance! llinois Sewer & Drain responded to our message on the same evening, and the technician arrived on time to assess the problem on the next morning. He was able to diagnose the issue and conveniently had all necessary supplies to clean and replace the pump at that moment. It was a quick and easy process for us and at a fair price, especially on a Sunday! A sewage pump is definitely not something you want to have stop working. (To put politely...it's gross.) It was a relief to have the quick and efficient service. Everything was properly sealed and he didn't leave a mess. I would use Illinois Sewer & Drain for our next service need! Services: Sewer cleaning, Sewer repair
Frequently asked questions
What types of plumbing and drain services does Illinois Sewer And Drain provide?
Illinois Sewer And Drain offers services including sewer repair, drain cleaning, plumbing pipe repair, sump pump installation and repair, water heater installation and repair, faucet and shower repair, toilet installation and repair, and garbage disposal installation.
How quickly can Illinois Sewer And Drain respond to emergency plumbing issues?
The company is known for prompt responses, often arriving the same day or within hours, including evenings, weekends, and holidays, to address emergency plumbing problems such as leaks, clogs, and sump pump failures.
How does Illinois Sewer And Drain handle communication and customer service during projects?
They maintain clear and ongoing communication throughout the project, explaining issues and solutions in detail, keeping customers informed of progress, and ensuring the work area is left clean and orderly after completion.