BUSINESS REVIEWS

High Efficiency Cooling & Heating Inc.

570 Alden Rd. Unit 3, Markham, ON, L3R8N5, Canada

About High Efficiency Cooling & Heating Inc.

High Efficiency Cooling & Heating Inc., based in Markham, is a trusted provider of HVAC services, renowned for their professional and knowledgeable technicians like Jason and Harry Yan. Praised for their honest advice and efficient maintenance work, they offer cost-effective solutions and valuable tips for system upkeep. Whether it's a routine tune-up or a full system installation, their team, including experts like Charton and Peter, ensures customer satisfaction with thorough follow-ups and clear explanations. Their commitment to quality service and competitive pricing makes them a go-to for all heating and cooling needs.

Customer reviews

Showing 451–500 of 1,648 published reviews.

Google

prompt service, good explanations, reasonably priced. Harry was great! Jamie with sales is great as well! Took time to explain and go through options with me. Very prompt with responses.

Google

They initiated the maintenance call and offered incredible flexibility with my schedule. I received a call from Jason informing me of his ETA which was accurate. Jason is knowledgeable, friendly, pays attention to detail and is customer focused!

Google

Rana was very knowledgeable and helpful. I learned a lot about my Heat Pump today. He was very patient and methodical and checked all systems before leaving. I would recommend his service to anyone.

Google

High Efficiency Cooling & Heating were scheduled to provide our yearly furnace maintenance. Furnace technician representative arrived at the scheduled date and time. Maintenance work was done efficiently and technician explained what was being checked. We are completely satisfied with High Efficiency Cooling & Heating and highly recommend them.

Google

This company provides prompt, professional service. Every aspect of dealing with the technicians has been of the very highest standard. I would recommend them to you unreservedly because of their knowledge, ability, and overall customer service.

HomeStars

I needed a new furnace urgently as mine broke down. Jamie was able to come to my house the same day and was able to provide a solution right away. The pricing was very competitive and also was their warranty. The installation also went very well. They took their time to make sure everything was installed correctly and waited until the furnace was running. They also did a great job cleaning.

Google

We have had a problem with a Carrier Furnace for quite some time. It would simply go off. We would reboot it and it would go for a week and then it might do the same thing. We searched on the internet for help. When searching for a Carrier service company we came upon High Efficiency. They had good reviews - but mostly they sold Carrier Furnaces. When we called the office, we were referred to a service rep. Jason understood what we were dealing with, had fixed a similar problem. He came and first checked the furnace, that didn't fix the problem. He then decided to replace some parts which could be causing the problem. It solved the problem. Not only great service, but nice people to deal with. We have a new company to service our furnace and air conditioning. Happy to speak to this company's good service and knowledge of the product they sell.

Google

Had a furnace issue on one of the first cold days of late fall. Good response time. Harry analyzed and solved the issue quick. Totally professional. Would recommend.

Google

Good experience and customer service. Did a good job.

Google

Professional and on time. Good service.

Google

Called the company for furnace tune up, technician came in time and completed maintenance fast and properly, will definitely book with them again for next season

Google

We have an annual service contract with High Efficiency. This year, they reached out to us early to ensure that we would be serviced in time for winter during Covid. The technician as always was on-time, friendly and helpful. We continue to be very satisfied with this company and we recommend them highly. Update for 2022: Harry showed up on time, and did the annual maintenance on our AC. He allowed me to ask questions, and i learned some new things. Thanks!

Google

Service guy is he did a great job I recomend him and the company to anyone the technicians explain everything to me great job keep up the good work

HomeStars

Staff is friendly and responsive to questions The technician is knowledgeable and finished the job nice and clean

Google

The technician that came was on time and very helpful. I will be using this company for future issues I may have. Thanks High Efficiency Cooling & Heating

Google

prompt service, good explanations, reasonably priced. Harry was great!

HomeStars

Technician did a comprehensive job in trying to determine issue with our new heat pump

Google

High Efficiency C & H Inc. installed a furnace at our house about 5 years ago. We were extremely pleased with the furnace they recommended and the quality of the installation. They did the job exactly as agreed and were honest. They did not try to fabricate issues at the time of installation to try and get more money. As a result of our excellent initial experience, we have used them every year to do a cleaning and tune-up of the furnace in order to keep it at peak efficiency. We have been extremely satisfied with that service as well. I would highly recommend this company.

Google

The Service representative Harry was very knowledgeable and professional. He did a great and thorough with explanation.

Google

Had the pleasure of having Harry come out to help fix our heat pump. Would recommend this tech to anyone that needs help with their hvac unit.

Google

Good services, friendly and answer question accordingly

Google

The HVAC in my condo broke down in terms of cool air. I reached out to the first HVAC contractor (I will not mention the company for ethical reasons). He came in, visit only lasted 5 minutes. Immediately he tells me I need a new HVAC system which will cost me $6000+. I got seriously stressed and very sad. I then found Gilbert (service manager) from this company on the BBB website as I decided to look for a second opinion. His team stayed ONE hour for the first visit. Very honest, truly professional and very detailed. Everything was checked inside and out. They ended up ordering the part from the U.S. for a very reasonable price. Gilbert always kept me in the loop about the order status. Never did I have to chase them down for anything. They got the job done for a fraction of the price compared to the first guy who tried to rip me off. The billing structure is very honest and straight forward. I have finally found an honest and ethical contractor which I will refer to all my friends and family. I truly wish every vendor we dealt with was at their level of honesty and integrity and professionalism. Ladies and Gents, don't waste your time or money calling for different HVAC contractors, I truly did the research and these guys are truly the ones you want in your home. I did not get paid to write this review, just sharing the truth an helping my fellow consumers make the smart choice. Thank you Gilbert for your professionalism, honestly and integrity. May the Lord bless your company and the people who work with you in multifold.

Google

Professional and friendly technicians. Took the necessary time to determine this issue, provide solutions, and a timeframe to resolving the issue. Highly recommend.

Google

Thank you Harry, very professional, on time, excellent service!! I highly recommend this company and Harry.

Google

Harry did a thorough job checking all components of the furnace and newly installed heat pump.

Google

HomeStars

Just had a check-up for our high efficiency furnace and hybrid heat pump (which these folks installed at the beginning of last summer). Harry, our technician, was very thorough, and gave me great tips on how to save more money on our heating bills. Thanks so much.

Google

Very responsive customer service representative and very quick and efficient service from the technician.

Google

The Technicians are professional and knowledgeable and they have arrived between the schedule timed windows. We have been with them for many years since we purchased the HVAC unit from them. Harry did an excellent job just recently.

Google

Fantastic work on a ductless AC unit. Works perfectly. Quick efficient work.

Google

Our service technician, Ali, was friendly and knowledgeable. I would recommend him and High Efficiency Heating. We’ve had great service from them for the past 5 years.

Google

The technician Rana came and diagnose the problem in 5 mins. Quickly fix the issue fast and efficient.

HomeStars

Ali arrived as scheduled and diagnosed the problem quickly. The output line of the A/C condensation pump had been installed poorly with multiple kinks in the line. This caused the water to back up and spread across our finished basement ruining carpet and drywall. Ali installed the new pump quickly and removed the kinks in the output hose. Although I am disappointed in the original installation, I am very happy with Alis work. John

Google

Positive: Professionalism, Punctuality, Responsiveness Got a prompt response and had my issue resolved within 24 hours of me reaching out. Harry was great about answering my questions and helping me understand the issue with my AC and how to take care of it. Service: A/C system repair

Google

Quick service, a technician arrived within three hours and changed the capacitor on our A/C unit which now works perfectly

Google

Good experience. Knowledgeable, polite, friendly staff. Highly recommended

Google

老板Rick回复及时，师傅专业态度好。热泵用上了，制冷效果很好，非常安静。安装之后Rick还有来检查安装情况，询问反馈。非常推荐！

Google

Amazing company!

Google

Called and scheduled an emergency inspection and repair. Technician was able to come within 2-3 hours of scheduling! Excellent customer service!

HomeStars

Called service this morning and they came in the afternoon. Excellent service. I would recommend this company.

HomeStars

High Efficiency responded within the same day of which was the warmest of the year. The technician was able to determine and repair the issue. He also checked other parts of the unit to make sure everything was in good working condition.

Google

very friendly and helpful

Google

The technician’ skill very good

Frequently asked questions

What types of HVAC systems does High Efficiency Cooling & Heating Inc. service and install?

They service and install various HVAC systems including air conditioners, furnaces, heat pumps, humidifiers, smart thermostats, and PTAC units.

How does the company handle scheduling and technician arrival times?

The company is noted for prompt scheduling and technicians arriving on time, often providing advance notifications or reminders before appointments.

What can customers expect during a service or repair visit?

Technicians perform thorough diagnostics, clearly explain issues and solutions, work efficiently and professionally, and maintain respectful communication while keeping the work area clean.