Fitness Avenue

Name: Fitness Avenue
Address: 267 Champagne Drive, Toronto, ON, M3J 2C6, Canada
Telephone: 6477299048
Rating: 4.9

Fitness in Toronto ON
Star Score
Average 4.9 / 5
Reviews & Ratings 711
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Fitness Avenue stands out as a premier destination for fitness enthusiasts seeking quality equipment and exceptional service. With a commitment to customer satisfaction, they offer a seamless shopping experience, even amidst challenging times. Their friendly staff is praised for taking the time to ensure customers feel valued and not rushed. The merchandise is lauded for its outstanding quality, with products like the AmStaff vest receiving high marks. Despite occasional delays, Fitness Avenue's responsiveness and adaptability, exemplified by attentive customer representatives, have earned them a loyal following. Whether it's for a home gym or professional needs, Fitness Avenue is highly recommended for their top-notch fitness gear and unwavering dedication to their clients.

I had originally reviewed Fitness Avenue poorly, because of a mistake regarding my pick up date that led me to travel unnecessarily to the location and come back home empty handed. By default Fitness Avenue does not deliver to my location, however, they worked on a solution for my problem.

Customer service apologized for the mistake and explained it was a human mistake, and the most important thing for me is that they demonstrated they care about their customers and they fixed my order issue.

Because of the above, it would not be fare for me to leave them with a poor review here. After resolving this with their customer support today, I feel comfortable to continue to do business with them in the future.

If you got a problem it is your job as a customer to reach out, I did it and Fitness Avenue dealt with it professionally.

I'm leaving a 4 star because their website also showed me the pick up location to be Barrie, but emailed me Toronto.

I can only say for sure that the website showed Barrie as the only location available for these items because I had a witness beside me while doing the purchase.

The store hours for Barrie includes Saturdays, so when I received confirmation for pick up on Saturday in Toronto it didn't raise suspicion, leading to this initially frustrating experience.

-Daniel Figueiredo - Posted Jan 23, 2024

Great products at good prices. The service was great too.

-Genevea - Posted Jan 23, 2024

-Alexandre Tremblay - Posted Jan 23, 2024

-Taylor Willis - Posted Jan 19, 2024

Le gros avantage de cette boutique est sans contredit le prix extrêmement compétitif de tous les articles, c’est tout simplement imbattable. Ceci dit, les frais de livraison sont élevés, heureusement que le prix des articles est très bas. Dernier point, je n’ai pas été enchanté par mes discussions avec le vendeur (propriétaire?). Son ton impatient, trop direct et parfois sarcastique est désagréable. Il faisait parfois des blagues pour se reprendre, mais faudra changer d’approche selon mon humble avis.

-Christian Morin - Posted Jan 16, 2024

Very quick service, loaded my order into my truck.
Knowledgeable staff.

-Paul MacPherson - Posted Jan 13, 2024

Great experience ! Staff is very nice.

Super bonne experience ! Le personnel est tres gentil et bilingue.

-Stephane Dube - Posted Jan 13, 2024

Great customer service. The gentleman who prepared and provided me with my order was super nice and very efficient.Thanks!

-Bruno Servello - Posted Jan 13, 2024

Very pleasant experience. Order was ready within the promised time period. Staff at pick up was very courteous and efficient

-Ghassan Sabri - Posted Jan 11, 2024

Ordered some gym flooring and then reordered an additional pack because I was so pleased by the quality and look of the product! It was available for pick-up the next day. Toronto warehouse associate was very personable and helpful. Great experience overall.

-Nancy Criconet - Posted Jan 10, 2024

Ordered online and was ready for pick up within the hour. Picked up order from Toronto location, and the staff there were very pleasant and professional . I would buy again from here after my experience.

-Jay Vee - Posted Jan 10, 2024

-Lemara Maksudov - Posted Jan 09, 2024

-Dylan Rumble - Posted Dec 29, 2023

Very helpful especially Alex who went above all I needed to confirm product that I needed.......Alex provided excellent customer service

-Donovan Curling - Posted Dec 29, 2023

Great customer service and fair prices. My online orders was processed very quickly and was ready to pick up in less than 24 hours. Very pleased.

-Sean Ryan - Posted Dec 26, 2023

Fantastic service. Firstly the sale of the equipment... I was met by one of the workers and had all my questions answered. Bought 2 pieces of equipment, 1 of the pieces of had a broken piece. Went in today and was given a simple replacement piece that fixed everything with no issues at all. I will 100% be back to this store to get more things in the near future!

-Dave Gibbons - Posted Dec 26, 2023

-Lisa Siemens - Posted Dec 18, 2023

Went today (Dec 14) and the guy helping us was amazing! The equipment selection and quality is unreal! Great service every time.

-Suzette Peltier - Posted Dec 14, 2023

Had a fantastic experience here! Great pricing and very knowledgeable staff. Wouldn't go anywhere else! Dillon was extremely helpful and went above and beyond!

-Phil J - Posted Nov 25, 2023

- Mike Pablo - Nov 28, 2022

In September, I decided to open up my own studio and Fitness Avenue was able to get me some weights/equipments to help me get started. They were very knowledgable in answering all my questions and even recommended me what equipment would be a better for me in the long run. They also helped me put all the equipments in my car which I Highly appreciated. I went back for the second time to purchase a cable machine and they made it simple for me to purchase. Fitness Avenue has affordable and reasonable prices that you cannot argue on with the inflation that is going on now. Thank you Fitness Avenue!

- Darlene Pham - Nov 26, 2022

- Briana Celestine - Nov 18, 2022

Would highly recommend Fitness Avenue! Good selection of equipment, great quality and reasonably priced. I selected the curbside pickup option for my order - I was able to schedule a pick-up, it was prepared within 10 minutes, and the gentleman was extremely friendly and helpful. Great customer service! Would order here again.

- Renee Turza - Nov 11, 2022

J'ai été directement au magasin de Longueuil. La personne sur place était très accueillante. L'équipement que j'avais besoin était disponible en stock. Je ferai éventuellement d'autres achats chez fitness avenue.

- Alex Bonaduce - Nov 10, 2022

Great service

- Dominique Paradis - Nov 10, 2022

- Christophe St-Antoine - Nov 08, 2022

Très bon service à Longueuil!
J’y suis allé pour le support de boxe et le personnel m’a bien conseillé. Très satisfait du service et de l’équipement. Je les recommande sans hésiter, allez les voir!

- Benoit Deslauriers - Nov 08, 2022

Great product, and came as expected. Looks to be great quality. There was a cost to shipping and found assembly instructions weren't clear, hence removed 1 star. If the screws and nuts were separated, it would have made the assembly more straight forward.

- Suthakar Sabapathy - Oct 24, 2022

I would have given a higher rating but I had to call in to see if my order was ready for pickup. Also the pickup windows were really specific.

- M Free - Oct 20, 2022

Always a pleasure to go in and check out new equipment. Guys are great!

- Brandon Valley - Oct 20, 2022

Meilleur prix

- Charles C - Oct 20, 2022

Great prices and had what I was looking for!

- Darren Edwards - Oct 12, 2022

Bons conseils, bons prix et bons services.

- Eric Homier - Oct 12, 2022

Great experience with very competitive prices. Definitely recommend this location.

- Jared Staye - Oct 11, 2022

Very nice, polite, accommodating and patient staff. Knowledgeable and quick to reply.

- steve volpini - Oct 10, 2022

Picked up the sit up board yesterday. Excellent value ($199) for the price. Obviously not for a commercial gym but perfect for home use.

- Bob Eade - Oct 08, 2022

- Matt Bedini - Oct 03, 2022

Amazing service. Highly recommend. Staff are extremely helpful

- Cameron Nelson - Sep 24, 2022

Excellent, efficient service. Knowledgeable staff, and a great selection of equipment and gear!

- Chris Toth - Sep 15, 2022

- Vanessa Kurki - Sep 15, 2022

Service was good. I just wish my unit was available on display to try and see it wasn't. I bought it von a gamble.
I should be done putting together shortly. I'm sure it will be great.

- carlos almeida - Sep 15, 2022

¡Este lugar es legítimo!
Después de usar su equipo varias veces a la semana, durante el último año. Puedo decir que todo es de buena calidad y sigue funcionando sin problemas.
Quiero decir, encontré todo lo que estaba buscando en el show itinerante. Después de mirar alrededor, puedo decir que tienen el mejor precio por peso recubierto de goma par libra.
Personal amable y profesional. Excelente servicio al cliente y conocedor.
Escuche... las barras de levantamiento de pesas son similares a la calidad de Rogu* Equipment, pero por una fracción del precio.
Lo recomendaría altamente. 👍

- Mike Garcia - Sep 14, 2022

Bought the DF1161 power rack on their site. I got the rack a couple weeks ago, setup was easy and its very stable. No screws were missing and nothing was damaged. Probably the best rack on the market, the price was very affordable as well.

- Roman Bossa - Sep 14, 2022

Très serviable. Matériel de bonne qualité et très abordable. 👌

- Wilfried Temmerman - Sep 13, 2022

Très bon service courtois.

- Bruno - Sep 13, 2022

- Dave Rozon - Sep 13, 2022

Went to the Longueuil store: excellent display, super friendly staff, great prices. The equipment was easy to access and view. I absolutely appreciated the partially assembled item I bought; saved me lots of time. Gordon es muy profesional y servicial. De todas formas regreso por mas!

- Valerie Westres - Sep 13, 2022

Incredible customer service and professionalism from everyone I dealt with at Fitness Avenue. I contacted Fitness Avenue and Antonio replied to my inquiry re: exercise flooring for our condo. He got back to me promptly but unfortunately, they did NOT have stock of the product he recommended (which was something out of their control) and I went with one of their competitors. The challenge I had with their competitor was that they wanted to charge a ridiculous amount for a basic install AND wanted to also charge a $300 premium if we wanted it done on the weekend! I was still in touch with Antonio and asked him about this but didn't mention the name of which company I went with. Antonio was very professional with his reply and stated that this is NOT a standard approach in the industry and stated the amount was way too high. Fortunately, I got the refund from the other company with Antonio's help.
Also, purchased some products online from Fitness Avenue and a bit of a minor mix-up with the order (which can happen with a busy warehouse). They were very apologetic and resolved the situation to my utmost satisfaction very quickly!
Kudo's to the entire Fitness Avenue Team - highly recommended!

- George Stavrou - Sep 11, 2022

Great advice on equipment and technique, fast service, and attentive staff!

- David Di Salle - Sep 08, 2022

I gave them 4 stars only because they didn't have all of what was displayed via they're website, other than that the staff was knowledgeable and extremely helpful, the drive to Toronto was definitely worth it all the way from Niagara Falls.

- Alicia Lori - Sep 04, 2022

- Nickesh - Sep 03, 2022

Excellent customer service at the Toronto store. Had what I needed in stock.

- Mark Koyama - Sep 02, 2022

I came in seeking advice and possibly to purchase lifting straps. The sales agent was knowledgeable and helpful. I left with the product I came for as well as some additional information and related product awareness. This first hand expertise is difficult to obtain online, so for that I am grateful. I recommend this store!

- Jay Speijer - Sep 01, 2022

- Omar Gamel - Aug 31, 2022

- Joel Bushey - Aug 31, 2022

- Jullien Santibanez - Aug 30, 2022

Always great customer service, with a perfect display of products. Best prices as well! We have built an impressive home gym without needing a line of credit. We appreciate this business SO much! Keep Smilin 😁

- Jennifer Power - Aug 29, 2022

- North York FC - Aug 29, 2022

Had everything I needed at a great price. The store was clean and organized. I'll be returning to the London Ontario location again.

- Mark Williams - Aug 26, 2022

- Maciej Prajs - Aug 25, 2022

Merci des conseils! Très bon prix et service

- maxime lessard - Aug 23, 2022

Fitness Avenue is my favorite place to buy gym equipment. The owner is nice and knowledgeable. The prices are good as well. Lots of equipment to chose from. It's a great place. You won't be disappointed.

- Adam Gardner - Aug 23, 2022

Friendly, and helpful. Prices were good. Will be back

- Wes Cooke - Aug 22, 2022

I have always been skeptical of these fitness shops you never know the type of quality equipment you are going to get. Not only did I get quality equipment but quality service. The gentleman who served me was very helpful and knowledgeable for the specific gear I was looking for and didn't try and rip me off. Over all 5 out of 5 and I will.be shopping here again.

LONDON, ONTARIO LOCATION*

- Nick Frausin - Aug 20, 2022

Very friendly and knowledgeable

- Leo Moran - Aug 16, 2022

Very polite staff. The store has a lot of different items at some of the best prices I've seen in London. Definitely going back.

- Mark Mal - Aug 16, 2022

Excellents prix et personnel professionnel!

- Ron - Aug 16, 2022

Fitness Avenue is a fantastic store to purchase your gym items. The service was great and we were able to find exactly what we were looking for. Highly recommend!

- Catherine - Aug 14, 2022

Good quality equipment at great prices. Service is wonderful. Definitely recommend.

- Susey Tse - Aug 13, 2022

Frequently Asked Questions

FAQ's from customer experiences

What should I do if there is an issue with my order or pickup location?

If you encounter a problem with your order or pickup location, contact Fitness Avenue's customer service promptly. They have demonstrated willingness to resolve issues professionally and find solutions when possible.

How quickly can I expect my online order to be ready for pickup?

Online orders are typically processed quickly, often ready for pickup within a few hours or less than 24 hours, depending on product availability and location.

What kind of customer service can I expect at Fitness Avenue stores?

Customers report friendly, knowledgeable, and helpful staff who provide advice on equipment and assist with loading and pickup. Some locations have bilingual staff and emphasize courteous, efficient service.

Fitness Avenue | 267 Champagne Drive, Toronto ON M3J 2C6, Canada