Our water heater started leaking. Iesha answered my call for Express plumbing heating & air. She was amazing. She had a positive, kind and trustworthy personality. Luke Kenrick was dispatched promptly. Within an hour he arrived at our house diagnosed the problem and arrived at a plan. He communicated with us every step of the way. He came back the next day on time to replace and move the new water heater to the basement. Together Luke, David Rangel and Jake finished the job. It was great to see them work together and double check their work. I would never hesitate to call or refer someone to Express Plumbing heating & air.
About Express Plumbing Heating & Air
Express Plumbing Heating & Air, located in Nampa, stands out for its exceptional service and expertise in the plumbing, heating, and air conditioning industry. Customers rave about their experiences, highlighting the team's professionalism, knowledge, and friendly demeanor. Whether it's fixing an outdoor faucet, diagnosing HVAC system issues, or handling complex septic drain line work, their technicians, including praised professionals like Derek, Simon Camargo, Ricky, and Cole, ensure a seamless and informative service. They're not just about solving immediate problems; they offer valuable recommendations for system upgrades, all without the pressure of upselling. This commitment to excellence and customer satisfaction makes Express Plumbing Heating & Air a top choice for residents seeking reliable and efficient home maintenance solutions.
Customer reviews
Showing 101–150 of 369 published reviews.
Very patient while I worked out financing. Did an excellent job.
David & Dylan were so polite and enjoyable! Great job!
Express Septic were great to work with from start to finish. The receptionist was friendly, knowledgeable and honest. The tech came out when promised. He told us about some deals they offer but was not at all pushy. He was in and out and cleaned up after him. We have used him twice and we will continue!
Absolutely the best. Quick service and great employees. Issue solved . Friendly and knowledgeable. What more can you ask for? 100% these are my people. 2nd time. Used in 2022.
Express plumbing is fast and reliable and James was kind and explained everything he was going to do and ask if we had any questions
Express was a huge help for us when we discovered wet and moldy drywall in the corner of a closet that we rarely use. We called at 4 PM and they were able to send someone out early the next morning. Jake identified the issue, made recommendations, and was able to complete the repair within an hour and a half. He was extremely professional, gave options without being pushy, and did a great job. We really appreciate the job he did and will use Express again in the future.
Kevin Jack great technician. I am glad he was so patient and available when the pilot went out suddenly on water heater! Looking forward to working with you and your company.
Luke was absolutely amazing to work with. He was incredibly clear and easy to understand when explaining what was wrong and what needed to be fixed. More importantly, he took the time to educate us on how we can continue taking care of our home moving forward, which we really appreciated. Since we live in a two year old home, it was honestly pretty shocking and stressful for us to need to call a plumber in the first place. But Luke immediately put all of our fears at ease. He reassured us that the issue was weather related and not something concerning about our home’s foundation or original construction, which was such a relief. Overall, his punctuality, communication, professionalism, and ability to educate us throughout the process made us feel extremely confident and trusting in his abilities. He truly delivered exceptional service, and we will absolutely be requesting him by name for any future plumbing needs!
We hired Express to evaluate our septic and make recommendations. They communicated well before, during and after the inspection. James was our tech and he was polite, professional and knowledgeable. We will use them again.
Technician help, first rate. Waiting for 4 hr window, a bit hard. I understand customers waiting. A little disappointed with one minor aspect, but, life goes on. The remainder of call well done.
The technician who helped me was so friendly knowledgeable and helpful. I would highly recommend to anyone needing septic service .
Jose was on time explained everything he did was done in a timely manner. Express is a company that has good people working for them, the office staff as well as the techs who so the work . Thank you
Express Plumbing Heating & Air did an amazing job replacing our (original 2002) HVAC system and water heater. They were incredibly professional and completed the project at competitive prices. As a mom and pop business, they’re a great choice for supporting local businesses. Special thanks to Chloe, Jason, Chase, Zachary, Evan, and Ethan for their hard work and dedication!
Service provider was professional and efficient and explained the entire process
Express is the best - we’ve used them for all kinds of plumbing services. Today Luke came and fixed our issue very quickly and was also very professional, kind and knowledgeable. Highly recommend Express for any plumbing needs!
Evan and Ethan did a great job with our furnace.
On time, friendly, and efficient!
Jake explained problem and my options. He got us moved up on the schedule so hopefully we can have water early next week.
Initially, had a negative experience with express. Had one of their supervisors reach out and actually listened to what I had to say. We worked out the issue and I feel like they actually cared about my experience with them. If you’re looking for a company that cares, look no further. Very professional company and people.
We had a major issue with our water heater leaking all over the garage floor and needed help fast. I called, and Jake arrived within just a few hours. He quickly diagnosed the problem, clearly explained what needed to be done, and gave us upfront pricing. Jake was professional, knowledgeable, and very easy to work with. Once the job was completed, everything was running perfectly again—and the pricing was very reasonable. I would absolutely recommend them and will definitely use their services again in the future.
Jake with Express Septic was on time, and thorough with their inspection report. Express has great people working for them, from customer service on the phone to completing needed tasks at the location. Thank you.
Awesome job, explained what was needed and did it right very satisfied!
I had a clogged drain. The baffel was plugged going into my septic tank. Zach helped me locate the septic tank dig it up and un clogged it. All on a Saturday at no after hrs charges. Highly recommend using them.
My tech, was super friendly and professional. Time window was quite off though but they made it right.
Called them with my issue and they came out the same day and Jake took a look at some different things explained everything to me gave me some options and when we decided on what to get done he did the work very quickly and double checked things and was very professional.
Kevin went above and beyond. Listened great and did everything to find the solution and supplies needed. This guy aced it on customer service. Everyone i interacted with had good attitudes and were very timely with information and service.
Due to my own mistake in a home remodel, express was a last minute call at the end of their working hours. The customer service rep was very pleasant while interacting over the phone. She was able to link us up quickly with Jake. He arrived on time even called ahead to let us know when he’d be here. Jake came in, assessed the problem, and got to work after discussing the fix. He was great to interact with, very polite, and speedy! We would have been lost without your team, thank you Express Plumbing for all your help in our time of need.
Kevin and Ethan awesome work guys.. Express plumbing lucky to have these two boys great job
I was impressed with the techs professionalism even as my elderly father talked their ears off as they worked.
Came out to fix a broken pipe, while inspecting the system found another leak. Gave a very reasonable quote to fix both. Very happy with their service.
Caleb, the technician was Extremely professional and Courteous. The work was done quickly and Professionally.
Great job... very expensive. Customer service was exemplary however 1000 dollars for shower valve knob, trim and the cartridge. Ouch. Thanks for for the education
Cole was very helpful. Was able to write the report we needed for our insurance claim and give us a quote on the work we would need done. Was quick, knowledgeable, and friendly.
Representative was professional and informative. He did a good job and was efficient as he worked.
Caleb was fantastic. Friendly and efficient. They came same day and had excellent communication and great prices.
Kevin was amazing to have working for us to clear up a list of things to be verified and corrected for our home inspection. All of the concerns were addressed and resolved to our satisfaction. It took a lot of his day and he worked hard to ensure we received the best results.
Express septic and drain cleaning was awesome came out the same day I called. James was so helpful and friendly. There rates are reasonable.
Called for Heater inspection. Jake called and texted before arriving. He kept me informed about the service. Very professional.
Caleb Short was very polite, very informative and went out of his way to install a lid extension
AJ did an amazing job he was varry quick and efficient. He was very informative and kept us updated as he worked if I have to call for help again id wait longer to have him help us out. Thank you AJ
Frequently asked questions
What types of services does Express Plumbing Heating & Air provide?
They offer plumbing repairs, septic inspections and pumping, water heater maintenance, HVAC system evaluation and repair, and drain cleaning services.
How does Express Plumbing Heating & Air communicate appointment details?
They provide timely notifications including texts with technician photos and arrival times to keep customers informed before and during service visits.
What can I expect from the technicians during a service call?
Technicians are generally described as professional, knowledgeable, courteous, and thorough, often explaining the work being done and offering maintenance tips without pressure.