BUSINESS REVIEWS

Duncan Heating & Air Conditioning Inc.

1915 W Front Street, Statesville, NC, 28677, United States

About Duncan Heating & Air Conditioning Inc.

Duncan Heating & Air Conditioning Inc., based in Statesville, is renowned for its exceptional service and professionalism. With glowing reviews for their punctuality, quality, and value, they stand out for their expertise in heating and AC maintenance, installations, and repairs. Customers rave about the knowledgeable technicians like Corey, who are not only prompt and informative but also engage clients with friendly conversation. Whether it's installing top-rated systems, performing efficient repairs, or providing thorough maintenance, Duncan ensures a seamless and satisfactory experience. Their commitment to professionalism and responsive service makes them a trusted choice for keeping homes comfortable year-round.

Customer reviews

Showing 1–50 of 60 published reviews.

Google

From Start to Finish I could not ask for any better of Service. Knowledgeable,,Professional but very kind. I would recommend this Company.

Google

I found Duncan through the Find it with Duke Energy program. They were one of three companies I interviewed to replace my old oil furnace and install a new electric heat pump. Their communication was great. Their work was top notch. Duke Energy came out and inspected my new system after it was installed and had no issues with the install. Duncan was great to work with. Their bid was also the most reasonable. I highly recommend them.

Facebook

This company is the best I have had the pleasure of working with. Their team is polite, professional, efficient and excellent at everything HVAC. They are always on time and ready to go. Great job Duncan Heating and Air!

Google

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Wonderful company and employees. I have used their services for multiple installs and repairs. They always do a great job! Highly recommend. Services: Ductless heating & A/C services, Heating system installation

Google

Positive: Professionalism, Quality Duncan keeps my hvac up and running, very happy with the service. Service: HVAC system maintenance

Google

Positive: Professionalism, Punctuality, Quality, Responsiveness Highly recommend Duncan. They always do a great job. New unit installed. Quality work. Professional. Trust worthy company and technicians. Services: Heating system installation, Thermostat installation, Install AC

Google

Duncan Heating & Air made a quick and timely zone controller replacement for our system. We have an older multi-zone system which Duncan has paid attention to and helped us with quick diagnostics and repairs.

Google

Service: HVAC duct & vent installation Positive: Professionalism

Google

Positive: Professionalism Was very pleased with the service and will always use them in the future Service: Repair HVAC

Google

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Tyler, Nick, and Joe were great to work with and provided great service. The communication was excellent on what services and installations they performed. The follow up was super. Great experience! Services: Install AC, HVAC system maintenance

Google

Great service men and prices. Duncan installed a new HVAC system years ago including removing the old metal duct, they cleaned them installed new sealant new tape and insulated all ducts. Just had them come service it and what professionalism the whole crew has. Awesome work. Will and would recommend them. Services: A/C system maintenance, Install AC, HVAC duct & vent installation

Google

My AC went down the Sunday before Labor Day. Nick came out within the time quoted and had my system up and going.

Google

Service: A/C system repair Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Google

Despite being super busy time of year Duncan got my A/C back up and running in less than 24 hours. It was not an easy job in the attic in August, but their technician was super knowledgable and got the job done quickly and I've not had a problem since.

Google

Service: HVAC system maintenance Positive: Professionalism, Punctuality, Responsiveness

Google

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Did a good job. Kept me informed of what they were doing at installation. Took time to explain everything to me. Did a follow-up. Services: Install AC, Install thermostat

Google

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value A top notch company! In today's climate, it is hard to find a business that delivers like Duncan does. Reasonably priced, professional, on time, and actually cares about the customer. I will use them for all my HVAC needs and I highly recommend them. Services: Install thermostat, Install AC

Google

Positive: Professionalism, Punctuality, Responsiveness Duncan impressed us from start to finish. When our "old house" problems were more than a weekend repair could fix, the service tech took my call on a Sunday, and the following morning the company owner was at my door to provide an estimate on a complete system replacement. Duncan was honest, communicative, and incredibly professional to work with. Once the system was installed, the technician went above and beyond to make sure we were comfortable and informed about our equipment. Cannot recommend Duncan enough! Services: Heating system installation, Thermostat installation, Install thermostat, Install AC

Google

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value They were very professional polite and on time they even knocked on the door each time they had to come in they worked very hard and got the job done right I will be using this company again for any future needs Service: A/C system repair

Facebook

This company replaced the HVAC system at my mothers home and also replaced mine. They were very courteous and patiently explained the work they needed to do and the work they had already done. They were very receptive to questions and worked really hard to get my unit in, which was not an easy task. I would highly recommend this company. Tyler was especially helpful and knowledgeable about these units. They were all great!

Google

Positive: Professionalism, Punctuality, Quality, Responsiveness Duncan Heating & Air scheduled a system eval/repair for us and Tyler arrived as scheduled. He listened & worked with me to troubleshoot the problem, found a possible cause and made the repair in a very timely manner. After a thorough operational check no other likely issues were found. Our a/c is now working as it should heading into summer. Very pleased with Duncan’s consistent service and reliable work. Service: A/C system repair

Google

Services: Repair HVAC, A/C system maintenance, Install AC, Install thermostat, Heating system maintenance, Heating system repair, Thermostat installation, A/C system repair, Installation, HVAC system repair Positive: Professionalism, Quality, Responsiveness

Google

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Great company Services: HVAC system maintenance, A/C system maintenance

Google

Positive: Professionalism, Responsiveness I called Duncan Heating to service my A/C unit and make sure it was ready for warmer weather. Tyler came out and he was very professional and knowledgeable. He took care of everything and cleaned the unit. It looks brand new! I always call on them for service and maintenance and I highly recommend them Service: A/C system maintenance

Google

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value I was pleased with the timely service call. We needed a water system valve and this was replaced. Ready for another warm weather season. Service: A/C system maintenance

Facebook

We had a wonderful experience with Duncan Heating and Air! They were excellent with their pre and post communication, their installation, and the cleanup. We would highly recommend their services for your HVAC needs.

Google

Tyler was thorough and knowledgeable.

Google

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Very professional. Great communication and punctuality. Thorough examination of the problem and a quick solution to repair it. Very courteous technician, clean working and clear and precise of the problem, the parts needed and the time needed to fix it. I recommend this company wholeheartedly, and will use them again if the need arises. Services: Repair HVAC, Repair ducts & vents, Repair AC

Facebook

Tyler repaired our heat after it decided to stop working. Tyler was very professional and polite. He worked with us and our schedule. I feel that we were treated really well, and I'm definitely glad that we got our system working again.

Google

Service: Repair heating system Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Facebook

I had a technician by Tyler came by to check out my system. Tyler was professional, courteous and he took his time to diagnose my system to see what was going on. Tyler made sure my system was operating correctly before he left. He also scheduled me an appointment for April for a follow up. Tyler called the next morning to see how my system worked that night. That is what I call going above and beyond!!! Thanks Tyler…..

Google

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Another great experience with Duncan! About 6 months ago they replaced two complete systems for me and I am extremely happy with the performance of the new units. The other day I was having intermittent issues with the heat from one of the units and they sent Tyler out the same day even though they were incredibly busy. He was able to locate the problem and fix it quickly. It had nothing to do with the new equipment, it was actually some aged wiring coming from the house to the new unit. Tyler was extremely knowledgeable and even called the next day to make sure everything was still working properly. This company is amazing and everyone is very friendly. Their products are top of the line with very fair pricing.They are also strong supporters of the Military! If you don't have a company you are happy with or trust, please give Duncan a try and you won't be sorry. Services: Installation, Repair heating system

Google

Positive: Professionalism, Punctuality, Responsiveness Duncan Heating and Air is the best business in town. They are very reliable, dependable and professional. I would recommend them to anyone!! Service: HVAC maintenance

Google

Services: Repair thermostat, Heating maintenance Positive: Professionalism, Quality, Value

Google

Services: HVAC maintenance, HVAC repair Positive: Professionalism, Responsiveness

Google

We were very pleased with the work Duncan Heating and Air did for us. Tyler was our technician. He was honest, friendly and efficient. We would recommend this company to anyone seeking a honest and professional HVAC company.

Facebook

Respond quickly and continue to work on problem with our hvac.

Google

Their service technician, Corey was prompt, very friendly/ likable and informative. He came out for routine Fall maintenance and when testing the unit found that a capacitor was going bad . Due to having a well stocked service truck he was able to replace it while he was here . I highly recommend Duncan Heating & Air for all of your residential HVAC needs . Services: Heating maintenance, HVAC repair

Google

Service: Heating system repair Positive: Professionalism

Google

Service: Heating maintenance Positive: Professionalism, Quality, Value

Google

Service: AC repair Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Google

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Duncan has always been a great company. They show up on time and do a great job. The technician on this particular visit took time to explain the repairs and what was needed. They are very professional. Services: Duct and vent repair, HVAC maintenance, AC maintenance, HVAC repair, Duct and vent installation

Facebook

Highly recommend this company. Had a problem with my air conditioner, Tyler diagnosed my Problem and Corey came almost after hours to make sure it was fixed after he got the part he needed. Thanks again. Dianne

Google

So thankful for Duncan Heating and Air! We had had another company look at our unit over three times and never told us about some serious issues. We would have never known if it wasn’t for Duncan Heating and Air.

Google

Great professional work with the knowledge and expertise to troubleshoot and fix my A/C unit in a timely manner. Thanks Tim!

Google

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Always great service , technician Corey was very efficient and explained everything that he did Service: AC maintenance

Google

Best HVAC company by far. Never have I ever had a problem with them. Extremely kind and understanding when I had a mess because I have three kids. Fixed my unit in very little time and explained what was wrong. Mr. Cory served us today and I could not be happier with his professionalism. Thank you so much Duncan.

Google

Positive: Professionalism They were prompt and got right to work on my hvac installation. Every thing works as should. I’m happy. Service: AC installation

Google

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value When we learned we would need to replace our heating and air conditioning we shopped around. Replacement is a big expense so we wanted to make sure we were getting the most for our money. The team at Duncan provided us with the best system...we read all the reviews and knew American Standard was top rated. They gave us several different options and price points. Installation was completed as promised and everyone we dealt with was professional and courteous. We now have a quite and energy efficient system keeping us nice and comfortable. The process was easy from start to finish and I can't recommend them enough! Service: Installation

Google

Tech Corey was professional, on time, very informative , and engaged me in conversation. A+ in my opinion.

Additional Google reviews

These stored four- and five-star Google reviews supplement the request history above. They may overlap with that history and are not added to its total.

Google

Garrett Drescher was on time, personable and professional. Helped activate phone with new thermostat. An asset to the company.

Google

Garrett was great service technician. On time and very knowledgeable. Would highly recommend Duncan Heating and Air Conditioning.

Google

Very Courteous, Knew where the problem was & we’re so Thankful to have heat! I would Highly recommend them, Garrett was Awesome

Google

Very knowledgable. Prompt response time. Would recommend highly.

Google

Frequently asked questions

What types of HVAC services does Duncan Heating & Air Conditioning Inc. provide?

They offer installation, repair, and maintenance services for heating systems, air conditioning units, thermostats, ductwork, and multi-zone systems.

How does Duncan Heating & Air Conditioning Inc. handle scheduling and punctuality?

Technicians are generally punctual and communicate well about appointment times, often arriving as scheduled and ready to work efficiently.

What can I expect from a technician's visit?

Technicians are professional, knowledgeable, courteous, and take time to diagnose issues, explain needed repairs or installations, and ensure systems operate correctly before leaving.