BUSINESS REVIEWS

Mercedes-Benz of Cutler Bay Body Shop

19191 SW 108 Avenue, Miami, FL, 33157, United States

About Mercedes-Benz of Cutler Bay Body Shop

Mercedes-Benz of Cutler Bay Body Shop in Miami is the go-to destination for top-tier body repairs on luxury vehicles. Renowned for their professionalism and punctuality, they specialize in restoring Mercedes-Benz cars to factory perfection, even on the latest AMG models. Customers rave about the exceptional customer service and the meticulous attention to detail that ensures each car returns to the road in pristine condition. With a commitment to using only factory replacements, the skilled team at this body shop consistently delivers quality workmanship and value, often completing jobs ahead of schedule. Whether it's a minor trim fix or a major collision repair, Mercedes-Benz of Cutler Bay Body Shop is dedicated to excellence, making them a trusted choice for discerning car owners.

Customer reviews

Showing 1–50 of 348 published reviews.

Google

Excellent service and the final product after a redo was spotless.

Google

I want to sincerely thank Jessica De Armas Perez for her outstanding support. From the very beginning, she guided me through the entire process and made sure I had everything I needed. She was professional, attentive, and always willing to go the extra mile to help. I truly appreciate her patience, dedication, and the way she made everything so much easier for me. Thank you for the excellent service!

Google

The staff keeps you informed as to the progress of the repair. Blanca Perez from Customer Service did an excellent job communicating with us. Anthony Fogett, Manager of the Collision Center did a superb job fixing my Mercedes C300 after the collision. Grateful to All for doing an excellent job.. Highly recommend this business. Mareni Starre

Google

The best body shop I have seen in south Florida. The only one to use for your Mercedes benz. Blanca was very helpful she keeped me informed. Jeremy knew exactly how to work insurance adjuster to quickly get estimates. So strange to have an acedent and come out so happy. 2025 GLE 63s coup ask about diminished value claim.

Google

Jessica and Jeanine were fantastic to work with. My car came out looking brand new!

Google

Jeremy’s inspection was very efficient finding all of the large and small problems with my vehicle after I had run my Mercedes into a concrete wall damaging the front hood and bumper. The repairs and new paint are flawless, there is no sign that the car had ever had a crash. I highly recommend Mercedes-Benz of Cutler Bay Body Shop.

Google

I had an outstanding experience working with Jeremy Castro at the Mercedes-Benz of Cutler Bay body shop. He kept me informed with regular updates about the progress of my car and was always available to address any questions I had. My experience with Mercedes has always been top-notch, and I highly recommend both the Cutler Bay body shop and Jeremy for all your service needs.

Google

Jeremy from MB CB was a pleasure to interact with. He was professional and informative and is a tremendous asset to MB. Hopefully we won’t need body work anytime soon but if needed Jeremy will be our go to guy.

Google

Shop manager Jeremy made the process easy. I recommend this shop's services.

Google

Jeremy provided great service. Thanks

Google

Excelent Service!

Google

Thank you VERY much Jeremy & your Team! Mr. Ariel Manso this is why I only buy cars from you! Thank you Team of Coral Gables! Kindest regards,

Google

Best Body shop in town for sure, Jeremy kept me updated every day, they did an excellent job on my car.

Google

Great experience Jeremy very professional made the process less painful Thank you

Google

I was rear ended one morning and I immediately came to the body shop. Jeremy had assisted me the prior year so I went straight to he. He was super helpful. I got on the phone immediately with GEICO to open a claim and advised that the vehicle was being left at Mercedes. After getting the claim #, Jeremy completed the necessary paperwork and I left. I was updated every few days on the status. Jeremy called me when the car was ready to pickup. My only dealings with my insurance company was to initiate the claim and they called me once the estimate was done to advise of the estimated cost of the repair. Everything else was handled by Jeremy which was SUPER. My total time spent on drop off and pickup was less than one hour. The total experience was awesome.

Google

Excellent service. Jeremy Castro is always very helpful, knowledgeable and professional! 5 stars for him! 👍👍

Google

Jeremy was great!! Always communicated with me every step of the way and offered to repair a few scratches on my cars bumper complimentary. I was very happy with the service and the experience over all.

Google

I had an excellent experience here repairing my car after I was hit. Jeremy was courteous, efficient, knowledgeable and very communicative. I was also very happy with the results from the body shop. My SL looks fantastic. I would use this facility again.

Google

Anthony was awesome!!! He explained the estimate, gave me updates every couple of days and personally reached out when he needed anything. This was a great experience - not something one usually says about getting body work done on their car.

Google

Jeremy was great to work with. He was responsive, respectful and helpful!

Google

“Details and perfection go hand in hand at the Mercedes-Benz Body Shop. I recently had my car serviced here, and the experience was outstanding from start to finish. Mr. Jeromy Castro, my representative, was incredibly attentive, communicative, and professional throughout the entire process. Every day, he provided me with clear and consistent updates on the progress of my car’s repairs, ensuring I always felt informed and confident in their work. The level of craftsmanship and commitment to excellence was truly impressive. If you’re looking for a body shop that values quality and customer satisfaction, I highly recommend Mercedes-Benz. Thank you, Jeromy, for your exceptional service!”

Google

Jeremy, the associate who assisted with our vehicle repair, was outstanding. He consistently followed up with us, ensuring the repair was completed promptly and efficiently. We’re very pleased with the quality of the body work. Highly recommend!

Google

Thank you Jeremy Castro, you always kept me informed about what was going on with my repairs on my vehicle. Very personable,friendly and patient. Anthony too. I'm, truly happy with the work they did on my Mercedes benz, you guys ROCK👍🏾.

Google

muy profecionales atentos lson lo maximo y el carro quedo de fabrica gracias

Google

The best great experience with Jeremy and all the personal involved Jeremy all the time keep me up date during this process and provide me the best services and give me my cars back before the planned day amazing services

Google

I was absolutely exhausted after dealing with the insurance when I brought it into the body shop. Let me start by stating that Jeremy is the absolute best. He is very kind, set the correct expectations, helped me navigate my options, the insurance deductibles, invoices and I can say he truly went above and beyond. My car was in the shop for a month due to insurance associated delays and extensive repairs that needed to be approved by my provider. Jeremy never once missed a beat. He always followed up and kept me in the loop via email and calls. Every update he got, I got. Accidents are awful, but Mercedes was the best part of my experience and it was 100% due to Jeremy and his excellence service. He sets the standard of elite service and Mercedes and their clients are lucky to have him on staff. If you are unlucky enough to have to go to the body shop, hopefully you are lucky enough to have Jeremy at Mercedes help you out.

Google

I got into an accident and was paired up with Jeremey Castro at the body shop in Cutler Bay. He is AMAZING and extremely responsive! He went above and beyond for me. Could not be more grateful for him and his expertise

Google

Excellent service. Jeremy Castro is always very helpful, knowledgeable and professional! 5 stars for him! 👍👍

Google

Jeremy was great! Kept me updated every step of the way and made the repair process seamless.

Google

I'm very happy with the service and Jeremy was very helpful.. always kept me informed and answering every question... very good service and quality

Google

Jeremy was great. He kept me up to date the whole process, and was on top of everything. He was also readily available by e-mail and promptly responded within the same day, if not the same hour. I really appreciate their service. 10/10!

Google

It was a very good service and Jeremy is a very good person and he attended us very well.

Google

Jeremy was professional, empathetic and courtesy. Even when I was frustrated he reassured me and was extremely patient. Thank you.

Google

Jeremy C. is kind, professional, knowledgeable and timely with his service. He made it so easy to handle the repair. I recommend him 100% Thank you Jeremy!

Google

Absolutely wonderful, our advisor. Jeremy Castro took care of everything and kept me informed of the progress. Great customer service

Google

Ana Diaz was always very responsive and kept me up to date on progress of repairs and delivery. Work was perfect

Google

The service was excellent from the start. The result was what I expected, professional and efficient. I felt well informed throughout the process. I highly recommend them.

Additional Google reviews

These stored four- and five-star Google reviews supplement the request history above. They may overlap with that history and are not added to its total.

Google

I took my car here after someone bumped into it. From the minute I arrived everyone was friendly and welcoming. I was able to get a quote within 30 minutes. After I called the insurance and asked to have this bodyshop take care of the damage, the process was very fast. Jeremy helped me tremendously along the way. From the moment I dropped off my car, he answered all of my questions and he was very attentive throughout the process. Never did I have to call to ask how/when/where, he made sure to send me daily emails with updates. On the day the car was ready to be picked up (1 week from the drop off) Jeremy called me and left me a voicemail. I arrived at 5:55pm on a Friday after I thought I wasn’t going to make it. Well Jeremy was there to bring out my car, hand me the keys and safely keep the rental I had on premises for Enterprise to pick up the next day. I am beyond appreciative for all the attention to detail from this location. Specially, Jeremy who went above and beyond to make sure I was taken care off. I foresee him going places within the company. Keep up the good work and thank you!

Google

Jeremy was great through the whole process, keeping me posted on the progress until completion, and the result was flawless.

Google

Everything went very smoothly. Jeremy Castro was incredibly helpful throughout the process.

Google

Great service and communication through out the process. Jeremy was knowledgable and patient. Thank you MBCB Body Shop!

Google

Jeremy Castro was amazing! He was responsive and extremely helpful. You should promote him!

Frequently asked questions

How does Mercedes-Benz of Cutler Bay Body Shop keep customers informed during repairs?

The staff provides regular updates on repair progress via phone and email, ensuring customers are well informed throughout the process.

Who can assist me with insurance claims and paperwork at the body shop?

Representatives like Jeremy Castro and Anthony Fogett help manage insurance communications and paperwork to streamline the repair process for customers.

What level of quality can I expect from repairs at this body shop?

Repairs are performed to restore vehicles to their original condition using OEM parts, with attention to detail and craftsmanship to ensure a flawless finish.