Mercedes-Benz of Cutler Bay Body Shop in Miami is the go-to destination for top-tier body repairs on luxury vehicles. Renowned for their professionalism and punctuality, they specialize in restoring Mercedes-Benz cars to factory perfection, even on the latest AMG models. Customers rave about the exceptional customer service and the meticulous attention to detail that ensures each car returns to the road in pristine condition. With a commitment to using only factory replacements, the skilled team at this body shop consistently delivers quality workmanship and value, often completing jobs ahead of schedule. Whether it's a minor trim fix or a major collision repair, Mercedes-Benz of Cutler Bay Body Shop is dedicated to excellence, making them a trusted choice for discerning car owners.
Excellent customer service. Kept us informed on the progress of the vehicle. If it wasn’t for the insurance company we would’ve had our vehicle sooner.
- Will - Jul 21, 2024
Mercedes Benz of Cutler Bay has an excellent team work. The car was treated fine. The job was done in a pristine way. The representative of the body shop that attended personally my car, Anamary Diaz, did a very fine job. She was on top of every detail and willing to help me until the car was ready for pickup. The vehicle was clean in and out.
I want to recommend this place to everyone that owns a Mercedes Benz and needs a good professional service.
P. E. Palacios
- Patricio Palacios - Jul 21, 2024
Had an excellent experience with Jeremy Castro. Jeremy has excellent customer service, was very professional, respectful, and communicative.
I would highly recommend Jeremy and mercedes benz body shop.
The work took less than 10 days and it looks like new! Beautiful work!
- Marisol Pichardo - Jul 20, 2024
- Aminta Konawicz - Jul 19, 2024
In my view I wanted to let you know that I am very happy for the kindness and service I received at this body shop thank you very much
- RESISTANT WINDOWS - Jul 15, 2024
Went in to get my C43 front bumper fixed. Took a little bit because of insurance but they got it done perfectly. My family and me always use this body shop since it’s the one Mercedes Dealers use and they never disappoint. Car came out perfect just like when it was new, it’s also driving better than ever since they re calibrated everything and made sure everything was perfect. Jeremy helped me out and in service Dorian, great people.
- Camilo Restrepo - Jul 15, 2024
My car looks perfect despite it being 8 years old! Jeremy Castro kept me informed of every phase of the repair and was a pleasure to work with. Jeremy provides excellent customer service and the work on my car was excellent
- Peggy Benua - Jul 13, 2024
Very friendly and helpful excelente experience, great job car came out from the repair like new with all Oem parts. Ana Mary was a great help with all the process always keeping us up to date
- Luis Arango - Jul 13, 2024
Jeremy did an amazing job helping me
- Alvaro Zuniga - Jul 10, 2024
Jeremy Castro was my advisor thru my veh. repair process,I received nothing but the best service and professionalism from this gentleman,a true pleasure to work with.
- REINALDO HERNANDEZ - Jun 27, 2024
It was a fantastic experience. Jeremy was exceptional throughout the entire process. He was always available whenever I called and kept me updated on every detail about my car. He went above and beyond, and I am extremely pleased. He even washed and cleaned the interior of my car. The attention to small details meant a lot. I only had to deal with Jeremy, which was the icing on the cake for me. He is an excellent communicator and very professional.
- Joseph Hdge - Jun 15, 2024
The experience with Anthony Forgett was incredibly pleasant he has the customers needs and satisfaction as his number 1 priority. The vehicle looks great like if I just drove it off the new lot! Would definitely recommend this body shop!
- Adys Manduley - Jun 14, 2024
- Joel Brown - Jun 13, 2024
My customer care representative Jeremy was very pleasant and very professional. He kept me informed and updated on the progress of my repairs. I was very pleased with the quality of the repairs to my vehicle. Attached are a couple of before and after pictures.
- Anita Moore-Bakari - Jun 13, 2024
Excellent service and very profesional.
- yanetsy “Yanita” gonzalez - Jun 11, 2024
- Diego Arroyave - Jun 10, 2024
Jeremy was cordial, professional, detail oriented and kept us well informed every step of the process. Thank You Jeremy!!
- Martha Hampton - Jun 06, 2024
Best atención ever.
- Jose Raul Belen Pino - Jun 05, 2024
Mr Jeremy Castro was very professional and efficient
I appreciate him very much
- Hany michael - Jun 05, 2024
Excellent communication and service. Jeremy was my rep and he always kept me updated with the status of the vehicle and went the extra mile with the insurance and rental.
- Anthony Avila - Jun 05, 2024
Best atención ever.
- Jose Raul Belen Pino - Jun 04, 2024
I got the front bumper and grill done a few months back and the work still looks impeccable. Anthony did a great job working with my insurance to make sure I got everything I needed to do the job the right way. Always responsive and ready to help with anything. Highly recommend.
- Jonathan Rivera - Jun 03, 2024
Great experience working with Jeremy. He was very helpful, pushed to get my car as quickly as he could and stayed in communication me with me throughout the whole process. He kept me updated as my car was getting fixed, and if something came up in the process, he got it fixed right away. Happy to have my car back.
- Daniella Vazquez - Jun 02, 2024
Excellent work and excellent customer service , thank you Jeremy Castro !
- Belkis Vega - May 25, 2024
Jeremy was very informative and kept me updated through the whole process of the repairs to my vehicle. I 100% recommend him! Thank you Jeremy!
- Elliott R - May 22, 2024
The staff was professional and prompt in providing the needed information. Actual body shop work was not performed but it was a good customer service experience.
- Ulma Gonzalez - May 21, 2024
Jeremy was extremely responsive & helpful throughout the entire repair process . He took his time to explain things to help us understand exactly what was going on/happening . Jeremy gave us timely updates on our vehicle , email updates & overall was very informative & kind . This is my 3rd time in about 10 years using this bodyshop & i have not been disappointed one bit in their knowledge & care 😊
- Jessy Shores - May 17, 2024
I had no problems.
- Victor Maya - May 14, 2024
- Brian Yao - May 13, 2024
Jeremy Castro and colleagues at MB of Cutler Bay Body are amazing! They said that they would bring my car to "Mercedes standard", and to my surprise it is as when it was brand new. Love it!!
- Jeannine Acevedo - May 11, 2024
- Katori Wisdom - May 06, 2024
My car was damaged and I took it to the Cutter Bay body shop and it looked like new. Jeremy was my representative there and always kept me informed of every step that was being taken with the car until his repair and delivery of my car yesterday. Thanks for everything. excellent work and experience.
- Carmen Santos - May 03, 2024
Jeremy was extremely helpful and attentive throughout the entire process! He answered all my questions (several times) very quickly and got my car to me as soon as possible. Thank you!
- Samantha Fernandez - May 03, 2024
Jeremy is an excellent employee, his help and support were decisive in the repair of my vehicle.
- Alvaro Tellez - May 01, 2024
Jeremy and team did great thank you 😊
- Bruno Magorno - Apr 26, 2024
You get what you pay for. When I had a question, it was answered. When I had a concern, it was addressed. No discussions or negotiating - just resolution and delivery completed as promised. Anthony and Ana are likely highly valued team members. My car glistens!
- Pamela Molinaro - Apr 16, 2024
- Daimy Alonso - Apr 09, 2024
Great experience. High quality customer service and professionalism from Anamary, Charles and Jeremy. I recommend this place.
- Raúl Muñoz Franco - Apr 05, 2024
Positive: Professionalism, Punctuality, Quality, Value
Outstanding customer service.
Service: Body & Trim
- Adam Ciperski - Apr 03, 2024
Jeremy was great, very good communication, always giving an update!
- Yessica Ponce - Apr 01, 2024
EXCELENTE SERVICIO, MUY PUNTUALES Y TODO PERFECTO.
- D R - Apr 01, 2024
The staff is very friendly and knowledgeable, especially Jeremy. I recommend it 100%
- Mercedes zulueta - Mar 26, 2024
- John DuBois - Mar 24, 2024
Muy buen trato, súper serviciales todos. Muy agradecida. Completamente recomendado
- Daimy Alonso - Mar 23, 2024
- Carolina Moreno Sosa - Mar 21, 2024
Gracias a la gentileza y preocupación del señor Jeremy y al buen trabajo de los profesionales que laboran en este centro puedo decir que estoy muy satisfecho con el resultado de su trabajo y a la vez tener suficientes motivos para poder recomendarlos a cualquiera que lo necesite.
Gracias
- briandrew 24 - Mar 16, 2024
- Richard Hadsall - Mar 15, 2024
Car looks like new again...
- Bob Crumley - Mar 14, 2024
The staff here is very friendly, professional and courteous they keep you updated about your car during every step in the process. Anthony remembers his customers and makes the whole experience pleasant and seamless.My car was restored to perfect condition! I’m extremely happy with the level of service that I received!
- Dorika Stevenson - Mar 06, 2024
Great customer service from Jeremy. Very attentive and friendly, addressed all my concerns. My Mercedes which has a custom factory mat finish was painted like nothing ever happened and its a tough paint to work with. Great work
- Nick Gv - Feb 29, 2024
Jeremy at Mercedes Auto Repair Shop provided exceptional service! He was knowledgeable, efficient, and ensured my car was back on the road in no time. Highly recommend his expertise for all your Mercedes needs!
- Rebeca Alvarez - Feb 29, 2024
- Mauricio Marin - Feb 28, 2024
My car looks amazing, I feel like driving a new car, Thank you Jeremi for the great service you were very profesional, always responding any question, you did a wonderful job , I am definitely super recommend you! I am very grateful!!!!!
- Carolina Fitzgerald - Feb 26, 2024
I am so HAPPY with all the work done! I don’t know where to start. I am so grateful with Jeremy at the Mercedes Benz Body Shop. This guy needs an promotion! He was SO helpful during the whole process, he shared pictures, he was constantly keeping me informed about the status of my car. He made the whole process so smooth and easy to understand and follow. He deserves more than 5 stars. Thank you Jeremy and the Mercedes Benz Body Shop team! Love my car!!!
- Rebeca Rodríguez - Feb 26, 2024
Excellent work! Excellent communication throughout the process. Four stars to Jeremy Castro for his treatment, attention, and dedication at all times. An example of respect and trust towards the client. Thank you very much!
- Pilar Ehlers - Feb 23, 2024
- kyoko takaishi - Feb 19, 2024
Jeremy was amazing in taking care of us. Car looks amazing and his updates of the progression of the work was on point. I have never been so happy to have a car accident Best body shop ever
- Jay Wiener - Feb 19, 2024
I was rear ended one morning and I immediately came to the body shop. Jeremy had assisted me the prior year so I went straight to he. He was super helpful. I got on the phone immediately with GEICO to open a claim and advised that the vehicle was being left at Mercedes. After getting the claim #, Jeremy completed the necessary paperwork and I left. I was updated every few days on the status. Jeremy called me when the car was ready to pickup. My only dealings with my insurance company was to initiate the claim and they called me once the estimate was done to advise of the estimated cost of the repair. Everything else was handled by Jeremy which was SUPER. My total time spent on drop off and pickup was less than one hour. The total experience was awesome.
- Genevieve Cockfield - Feb 16, 2024
- Ricardo Castillo - Feb 16, 2024
- DianaMary Reyes - Feb 12, 2024
Very capable courteous helpful personality the desk
And the repair was like new
- Mary Beth Weltman - Feb 10, 2024
- Daniela Gonzalez - Feb 05, 2024
It was an amazing experience from the minute I walked in Anamary was wonderful and so was Jerry. The car looks like nothing ever happened. Very satisfied with end results.
- Yvette Leiva - Feb 05, 2024
I took my car here after someone bumped into it. From the minute I arrived everyone was friendly and welcoming. I was able to get a quote within 30 minutes. After I called the insurance and asked to have this bodyshop take care of the damage, the process was very fast.
Jeremy helped me tremendously along the way. From the moment I dropped off my car, he answered all of my questions and he was very attentive throughout the process. Never did I have to call to ask how/when/where, he made sure to send me daily emails with updates. On the day the car was ready to be picked up (1 week from the drop off) Jeremy called me and left me a voicemail. I arrived at 5:55pm on a Friday after I thought I wasn’t going to make it. Well Jeremy was there to bring out my car, hand me the keys and safely keep the rental I had on premises for Enterprise to pick up the next day.
I am beyond appreciative for all the attention to detail from this location. Specially, Jeremy who went above and beyond to make sure I was taken care off. I foresee him going places within the company.
Keep up the good work and thank you!
- Wendy Barrionuevo - Jan 23, 2024
Jeremy was great through the whole process, keeping me posted on the progress until completion, and the result was flawless.
- Christian Lund - Jan 20, 2024
Great service and communication through out the process. Jeremy was knowledgable and patient. Thank you MBCB Body Shop!
- Brad Davis - Jan 13, 2024
Jeremy Castro was amazing! He was responsive and extremely helpful. You should promote him!
- Matthew Wiener - Jan 09, 2024
Jeremy’s communication and updates were on point every time. Already referred a friend. Thank you!!.
- Cindy Maguire - Jan 08, 2024
Great service
- Daniel Sap - Jan 04, 2024
- Christian Lund - Dec 31, 2023
- Michael Zimmerman - Dec 29, 2023
Muy buen Servicio y muy Profesionales,Jeremy, muy buena atención
- Eduardo Alvarez - Dec 29, 2023
Excellent service, and communication about the work being done on my E350 Mercedes. The car was ready as requested.
- paul papier - Dec 24, 2023
This shop is outstanding. They keep you informed as the car goes through the repair process. The employees are very helpful and professional.
- Dona Widell - Dec 22, 2023
Jeremy and Anthony handled my car situation in a very professional and accommodating way. Very good staff I highly recommend them.
- R. M. - Dec 20, 2023
- Alden Roque - Dec 14, 2023
Mi auto fue reparado con todas las partes originales y estoy muy satisfecho con el servicio y la atención recibida .
- Luis Marichal - Dec 14, 2023
Jeremy at the Collision center was very professional and communicative. Great service overall.
- Jorge Mata - Dec 13, 2023
From the first telephone conversation with Jeremy Castro until pickup of my vehicle, Jeremy kept me updated to the progress of repairs. Jeremy was extremely helpful and courteous. I had a terrific experience with Mercedes-Benz of Cutler Bay, highly recommend them. My vehicle was returned to me in showroom condition! Thank you Jeremy for going above & beyond!
- Aida Rubio - Dec 05, 2023
Totally respect the standard of Mercedes-Benz very provisional with no bad surprise.
- Florian Grandi - Dec 04, 2023
- EARLEZ WORLD - Nov 30, 2023
Jeremy and the team at the Mercedes Benz Cutler Bay body shop were great! They were very professional and communicated with me throughout the entire process that my car was getting worked on. I had a very positive experience and would highly recommend this body shop to provide the upmost service.
- Darlene P - Nov 21, 2023
Exelent work and craftsmanship. Great customer service. I will highly recommend them.
- Yosbel Soto - Nov 17, 2023
- Paulina Dominguez - Nov 15, 2023
- Felipe Merchan - Nov 15, 2023
- Orlando Villaverde - Nov 14, 2023
We have taken our vehicle here twice in the last 6 months due to accidents and our advisor was Anthony Forgett. Not sure I have ever experienced the level of customer service we had with Anthony. I highly recommend this shop and make sure you ask for Anthony. Thanks again!
- Chris Bates - Nov 13, 2023
Jeremy is a Very Professional Individual. Great communications throughout the repair process. He answered all the questions I had. Work was performed in a timely manner.
- MPS - Nov 10, 2023
Excellent service and on time delivery. The advisors had great communication throughout the process. Highly recommend for your MB vehicle body work.
The entire staff is great, and excellent communication throughout the process.
- TRUJR - Nov 08, 2023
We were very pleased with the process of our repair; Jeremy Castro was very efficient and helpful
- Maggie Nabut - Nov 02, 2023
Great service, Mr. Jeremy Castro went above and beyond to help us get our car repaired and ready on time. It was a pleasure doing business with him.
- lilian diez - Nov 02, 2023
- Rafael Gottenger - Nov 01, 2023
- Santiago Zapata - Nov 01, 2023
Foi excelente me informou de todo processo
Excelente profissional acima das minhas expectativas
Me entregou o veículo totalmente inspecionado e antes do prazo. Previsto
- Eliana Leonardi - Oct 31, 2023
- Amos R Menendez - Oct 28, 2023
Great service and folllw ups
- Sandra Gonzalez-Levy - Oct 25, 2023
The team at Bill Ussery Mercedes Benz in Cutler Bay are outstanding. As an owner of an insurance agency, I have worked with several body shops in Miami, and without a doubt, the Mercedes Benz of Cutler Bay Body Shop is a true stand out. Scott Woodard and his team are professional and extremely thoughtful with the communication while the car is being repaired. I have never experienced such fantastic service. I will be choosing this body shop in the future for any repairs and will also recommend to others. Thank you to the entire team!!
- Valerie Fairnington - Oct 23, 2023
Recently had the pleasure of working with Jeremy Castro at the Mercedes Benz Cutler Bay Body Shop. I was genuinely impressed by his level of attentiveness. He consistently updated me on the progress and thoroughly walked me through every step of the process. His commitment even extended to answering calls after hours. Exceptional service, highly recommend!
- Hector Rodriguez - Oct 20, 2023
- Fermin Diaz - Oct 20, 2023
Outstanding customer service. Anthony, you are a pleasure to deal with! The car looks perfect. Thank you!
- Rosi Alvarez - Oct 17, 2023
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Mercedes-Benz of Cutler Bay Body Shop | 19191 SW 108 Avenue, Miami AL 33157, United States