BUSINESS REVIEWS

Best Western Gastonia

360 Best Western Gastonia, Gastonia, NC, United States

About Best Western Gastonia

Best Western Gastonia offers travelers a comfortable and convenient stay in the heart of Gastonia. This esteemed hotel is known for its welcoming atmosphere, modern amenities, and exceptional service, ensuring guests have a memorable experience. Whether visiting for business or leisure, travelers can enjoy a range of facilities including a refreshing outdoor pool, a well-equipped fitness center, and complimentary breakfast to start the day right. Each room is designed with comfort in mind, featuring plush bedding, free Wi-Fi, and all the essentials needed for a restful stay. Located close to local attractions and dining options, Best Western Gastonia is the perfect choice for those seeking quality accommodation and easy access to explore the city's offerings.

Customer reviews

Showing 1–15 of 15 published reviews.

Google

Great customer service, breakfast was always good. Bonus it’s a 30 second walk to both Waffle House and Cracker Barrel! Room was clean WiFi is good enjoyed my stay.

Google

⭐️⭐️⭐️⭐️⭐️ I had a wonderful stay at Best Western. Everything about the room was great — clean, comfortable, and well taken care of. The staff were incredibly nice, welcoming, and always available whenever I needed anything. It was also a very quiet stay, so I wasn’t interrupted by random noise, which made it even more relaxing. From check-in to check-out, the experience was smooth and pleasant. I truly felt taken care of during my stay and would absolutely recommend this hotel to anyone looking for comfort and great customer service. I will definitely be staying here again!

Google

Very friendly staff, easy check in, easy check out. The only downfall is there are no elevators, so you do have to carry your luggage up flights of stairs and you are required to give $100 refundable deposit in case of any damages to your room. I was not told about this deposit until I checked in. Overall, our stay was fine.

Google

Best Western is a warm welcoming place here in Gastonia NC, Mrs.Kim is very nice and she’s also very charming. Whenever your need something or anything she would offer her help and gladly make sure you are satisfied!! Thanks Mrs. Kim Your the best!!

Google

Stayed here for business for almost two months now. The staff are very friendly, tentative, and understanding. Had a very pleasant stay. Rooms are clean and location is prime

Google

Wonderful experience. Super nice staff miss kim j was wonderful to deal with

Google

The front desk clerk Naimish and staff were very courteous and helpful to my needs, I would definitely recommend this hotel to friends or family, Thanks

Google

I come here from time to time and I want to say each time I came the customer service as amazing! Opal, the front desk receptionist is wonderful as well helps my stay become as seamless as possible each time let’s get her a raise!!!!

Google

Booked a room here for my elderly mother for a week while she had floors repaired. She enjoyed the daily breakfast and felt safe.

Google

Ms Kim and Ms Opal and the rest of the family at Best Western in Gastonia NC have made my family feel welcome again my wife has given them a gold star performance.

Google

The front desk personnel Kim j was great with her customer service, it's exceptional she met all my needs . Checked me in fast and even recommended places where they have health conscience meal choices. All in all my stay there with the service of Kim J. I'll be returning again..

Google

Always clean, friendly, and courteous staff. Always spoke with Kim. J. She has excellent customer service skills even when I have seen her pushed to her limits. Would recommend staying here to family and friends.

Google

Naimish checked me in and was very nice and helpful with all my questions and needs during my full stay ! Also Kim and Opal were very nice and helpful during my stay !! I would recommend this hotel.

Additional Google reviews

These stored four- and five-star Google reviews supplement the request history above. They may overlap with that history and are not added to its total.

Google

I had a very good experience. Very clean and staff were very nice. Especially Naimish!

Google

Naimish was very very helpful and nice

Google

Naimish was really helpful extending my stay really good a nice crew!

Frequently asked questions

Is there an elevator available for guests with luggage or mobility needs?

The hotel does not have elevators, so guests need to carry their luggage up stairs to upper floors.

What is the deposit policy upon check-in?

Guests are required to provide a refundable deposit of $100 at check-in for potential room damages, which may not be disclosed until arrival.

How would you describe the staff and customer service at this hotel?

Staff are frequently described as friendly, courteous, and helpful, with several front desk employees noted for exceptional customer service and assistance.