Advanced Appliance Service Inc

Advanced Appliance Service Inc. has been providing home services to the Triad area since 1967.

Star Score
Average 4.9 / 5
Reviews & Ratings 1353
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REVIEW Advanced Appliance Service Inc

Courteous and timely. Very knowledgeable about Samsung dishwasher.

- Terry Jones - Sep 27, 2023 - Reviewed on Google

Two service man came to service my refrigerator. They were very professional and brief. They referred me to my manufacture for warranty. I appreciate the work they did.

- Carolyn Armstrong - Sep 26, 2023 - Reviewed on Google

Awesome .... Explained every thing I needed to know.

- Bigg Parker - Sep 26, 2023 - Reviewed on Google

The service was timely, and the gentleman gave explanations when asked.

- beverly kinsey - Sep 26, 2023 - Reviewed on Google

- Terry Bailey - Sep 23, 2023 - Reviewed on Google

I called Advance Appliance Services and made an appointment last Thursday, Elizabeth was very pleasant and kind to talk to. Jeremy from Advance Appliance Services came out Tuesday to do maintenance on our heating and air, and found a couple of things that needed parts and he added the parts that day. Jeremy was very friendly, polite and easy to talk to. He done a great job! Great service, good price, I would recommend Advance Appliance Services to anyone that needed maintenance and repairs done on their heating and air.

- teresa sells - Sep 22, 2023 - Reviewed on Google

I have worked with this company in the past where they came to fix my stackable washer/dryer. I was surprised they didn't cancel on yesterday. In the past on two different appliance service requests, I was stood up. On these days, I had to be off work and lost a days pay because of their cancelation on their end and not mine. Overall, I think they are professional.

- Kendra Winston - Sep 21, 2023 - Reviewed on Google

- Skyler Olsen - Sep 21, 2023 - Reviewed on Google

Fast friendly! Patient and efficient!

- Zaynab Roberson - Sep 20, 2023 - Reviewed on Google

Advance Appliances gave great service from scheduled appointments, to installing my heating and air conditioning unit. They called, they came out to assess the problem promptly, was professional. All in two weeks waiting on equipment to be delivered and installed was amazing. They did awesome work. I recommend this company. They also did other work at my home. Was impressed, and when my home warranty company sent them out, I knew they would get the job done. Thanks Advance Appliances.

- Candy Poole - Sep 19, 2023 - Reviewed on Google

Jeremy was knowledgeable, efficient, and friendly.

- Dale Herbstritt - Sep 19, 2023 - Reviewed on Google

- Constance Ross - Sep 17, 2023 - Reviewed on Google

Fast, friendly and efficient.

- Ray Meyerhoffer - Sep 17, 2023 - Reviewed on Google

Walter was very knowledgeable and kind. If needed again for this type of situation or anything electrical he will be the person I call.

- Mary Snyder - Sep 15, 2023 - Reviewed on Google

If you need plumbing request Tristan! He’s the best, very professional, knowledgeable and does a great job!

- Evan Eich - Sep 14, 2023 - Reviewed on Google

I have been a customer for 17 years. Technicians are knowledgeable and professional. They explain what work they will do and any options you have.

- Rubye Barker - Sep 14, 2023 - Reviewed on Google

Service techs on visit were exceptional repairing AC.

- W McCombs - Sep 05, 2023 - Reviewed on Google

- Walker Whitley - Sep 01, 2023 - Reviewed on Google

Very efficient nice and found the problem. Woukd use again

- greg nunley - Aug 31, 2023 - Reviewed on Google

Jeremy was extremely knowledgeable and had my system back up and running- and fully checked it out- in no time! Gave a clear explanation of the problem and solution. Highly recommend!

- Daniela H. - Aug 31, 2023 - Reviewed on Yelp

- Quintina - Aug 29, 2023 - Reviewed on Google

David was prompt professional and honest. What more can you ask?!

- David Henson - Aug 28, 2023 - Reviewed on Google

Advanced went out there fast and solved my problem after three company's could not fix it Advance has a really good team

- Michael M. - Aug 25, 2023 - Reviewed on Yelp

Walter was extremely professional and gave top-notch information and I felt very comfortable with his knowledge

- Beverly Bearror - Aug 25, 2023 - Reviewed on Google

I had an interaction with at least 6 or 7 of the ladies in the office and have never had a more helpful, courteous, or responsive group from any company....even my own. Outstanding!!

- Wade Hodge - Aug 23, 2023 - Reviewed on Google

Totally professional, knowledgeable, efficient and courteous. I am completely satisfied and have no qualms about recommending them to anyone.

- jeff F - Aug 21, 2023 - Reviewed on BBB

I recommend Advanced Appliance not only for their impeccable service, but their customer service is top notch! I was scheduled timely for repair, the part was ordered the same day and my appliance was repaired, up and running again in a week. Call them, see for yourself.

- Patricia Green - Aug 16, 2023 - Reviewed on Google

Ed is one of the most knowledgeable and professional in his field. He’s extremely respectful and patient and explaining the issue so that you would understand what you were getting for service. He definitely is a wonderful technician, and more importantly, a great asset to the company.
Mike cooper, Jacob, Ed, Patrick, Walter and all of their office staff, it’s hard to find another company as wonderful as they are.

- Giselle Maboudi - Aug 12, 2023 - Reviewed on Google

Had an issue with an old washer, still in good condition, called them and they assessed that it could be fixed. Compared to buying a new one this was the way to go.
Fixed it in a week once parts came in and now we are happy campers!
Highly recommend this company!

- Jorge H. - Aug 11, 2023 - Reviewed on Yelp

Very professional and fast service. Thanks.

- James Reid - Aug 09, 2023 - Reviewed on Google

Great service

- Sonny Dykes - Aug 08, 2023 - Reviewed on Google

- Joel Darren Hawks - Aug 06, 2023 - Reviewed on Google

- Stephanie Williams - Aug 06, 2023 - Reviewed on Google

The technician called to let me know he was on his way. He arrived promptly, assessed the problem, fixed what he could (as it was not an a/c problem), and gave me a description of his findings. Very impressive.

- Deborah Davidson - Aug 02, 2023 - Reviewed on Google

Positive: Professionalism, Punctuality, Responsiveness

The tech, Jeremy, that Advanced Appliance eventually sent to our home
was a well spoken and extremely knowledgeable and professional young man! I hope the company appreciates this new employee!!
Services: HVAC system repair, A/C system repair

- Barbara Cox - Jul 28, 2023 - Reviewed on Google

- Loretta Edwards - Jul 27, 2023 - Reviewed on Google

Friendly and professional.

- Charles Downing Jr - Jul 25, 2023 - Reviewed on Google

Scott was a kind and talkative person and know what he was doing I recommend him to anyone and I appreciate all the work you all did

- John Cameron - Jul 25, 2023 - Reviewed on Google

The technician was extremely professional and very quick. He was able to accomodate my work schedule and always called in advance.

- Walton Surratt - Jul 25, 2023 - Reviewed on Google

I had an electrical issue. Several people tried to find the source of the problem. Advance Appliance were able to solve the problem with professionalism and expert knowledge.

- Theresa R. - Jul 23, 2023 - Reviewed on Yelp

The Electrician did an exceptional job! He went above & beyond expectations

- Stephen Bushelman - Jul 22, 2023 - Reviewed on Google

Great service very professional I would advise everyone to use advance Heating and Cooling

- renee byrd - Jul 20, 2023 - Reviewed on Google

- Robin Cargill - Jul 20, 2023 - Reviewed on Google

I have used Advanced for over 20 years. They are reliable, professional, and most of all trustworthy.

- Kim Jones - Jul 20, 2023 - Reviewed on Google

Air conditioning was not cooling and the technician was on time, professional and completed the job as promised.

- Susan Hayworth - Jul 14, 2023 - Reviewed on Google

- Noel Coffman - Jul 12, 2023 - Reviewed on Google

Failing A/C Unit:
I called for non emergency service on July 2nd and on the 4th, the tech arrived on time. He listened to my explanation of the issue and went to work. He was quick, neat, and non intrusive. I appreciated that he offered additional services but did not frame them as a necessary need. Great job, cold air!

- Jay E. - Jul 10, 2023 - Reviewed on Yelp

The work was done efficiently and not time consuming.

- Howard Ward - Jul 10, 2023 - Reviewed on Google

on July 4th, no less! We were sweltering and within 30 minutes our air conditioning was fixed. Thank YOU

- Belle Jour - Jul 07, 2023 - Reviewed on Google

The technician was great. Excellent attitude, friendly and knew his job.

- Chuck Smith - Jul 07, 2023 - Reviewed on Google

The tech was very thorough and explained all he did. The problem was found and fixed quickly.

- Mike Tubbs - Jul 06, 2023 - Reviewed on Google

I have used them two time and both times fix the problem, I had to use them again for second A/C problem and got it fix.

- Lawrence Durham - Jul 06, 2023 - Reviewed on Google

- Daisy Moore - Jul 05, 2023 - Reviewed on Google

Nice and quick and friendly service. Have used this company before and based on interaction with representative would use them again.

- Rahsaan Wright - Jul 05, 2023 - Reviewed on Google

Scheduling good, repairmen prompt and courteous. Well satisfied.

- Carl D'Agostino - Jul 03, 2023 - Reviewed on Google

Scheduling good, repairmen prompt and courteous. Well satisfied.

- Carl D'Agostino - Jul 03, 2023 - Reviewed on Google

- Esther Fakayode - Jul 01, 2023 - Reviewed on Google

I was very appreciated of Advanced Appliance services. He was on time, did a full diagnostic check up on AC
Took time to show me what the problem was.
I will definitely use them again if necessary.
Thank you Advance Appliances.

- Carmen Josey - Jul 01, 2023 - Reviewed on Google

On time, called ahead, explained everything and options. Very professional

- Dan Horan - Jul 01, 2023 - Reviewed on Google

The technician was friendly and professional. He came out and made sure the ac was working properly before leaving!

- Tara Mayo - Jun 29, 2023 - Reviewed on Google

Very pleasant representative for your company!

- Jo Moore - Jun 29, 2023 - Reviewed on Google

Harry was the technician who paid me and my faulty AC a visit. Extremely professional. He gave me a courtesy call and was at my door within 15 minutes. He was quick, knowledgeable, and efficient. My A/C is now working.

- VICKIE Jones - Jun 26, 2023 - Reviewed on Google

Fast and easy

- Morris Henderson - Jun 23, 2023 - Reviewed on Google

I needed a new dish washer installed in a rental property. After getting totally jerked around by the Home Depot, I called Advanced Appliances on Monday morning. Got an appointment for Wednesday afternoon. The technician showed up on time, did quality work, cleaned up after himself and was absolutely the nicest, most polite young person I have had the pleasure to deal with in a long time. I will be calling on Advanced Appliance again soon and telling everyone I know to do the same.

- Sandra Steffen - Jun 22, 2023 - Reviewed on Google

Kept us informed and came through!

- Jasen Miller - Jun 18, 2023 - Reviewed on Google

Brian was prompt, friendly, knowledgeable and courteous! You can't do any better than that in this industry!! So pleased and happy to use Advanced Home Appliance in the future!!

- CeeCee G. - Jun 18, 2023 - Reviewed on Yelp

Service: Toilet repair
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

- kristin marano - Jun 16, 2023 - Reviewed on Google

Thanks Harry for servicing the air condition and telling me about the new type of filter in the furnace. *****

- Etta Branson - Jun 16, 2023 - Reviewed on Google

- ciroc horne - Jun 16, 2023 - Reviewed on Google

I’ve always received the Best service ever from them

- Hector Varel - Jun 14, 2023 - Reviewed on Google

Knew what they were talking about and honestly fixed it

- Eleanor Wright - Jun 11, 2023 - Reviewed on Google

Courteous, kind, informative, knowledgeable, excellent service.

- Karen Parks - Jun 09, 2023 - Reviewed on Google

Great timely service and quality repairs.

- Smoky Mountain - Jun 09, 2023 - Reviewed on Google

First of all the ladies that answer the phone are very genuine and make you feel important.that is great customer service.Scott was great and got the problem fixed quickly.This is not the last time I will use this company
KEEP UP THE GREAT WORK

- Ricky Sheffield - Jun 09, 2023 - Reviewed on Google

Best service hands down! My A/C went out and I had family coming into town the next day, I called in and spoke to a wonderful woman who answered the phone and she said they were booked, after she heard my story, had a tech at my door in an hour. The technician that arrived was polite, efficient and actually very funny!!! They have my business from here on out! Highly recommend them!! Thank you guys!!

- Amy - Jun 07, 2023 - Reviewed on Google

Tech quickly diagnosed the issue with our spare fridge/freezer, installed a part and it is now working properly again. He said to monitor it for a day or so and to call them if I have any further issues with it not working.

- Tom White - Jun 06, 2023 - Reviewed on Google

Advanced is a big, responsible company, been servicing us for years, replaced our system for as good a price as we could find, gives us relevant advice on occasion. Some techs are more savvy than others, though.

- John H - Jun 06, 2023 - Reviewed on BBB

These days is hard to get someone out before a week or so. But when they do get out they are always great. There phone agents are great.

- Nichole Patino - Jun 02, 2023 - Reviewed on Google

Replacement of heat pump system.

- Lee Troop - Jun 02, 2023 - Reviewed on Google

- Pegg williams - Jun 02, 2023 - Reviewed on Google

David repaired our 2 year old upright freezer. He was very professional and knowledgeable. He quickly diagnosed problem, ordered part and returned to repair it once it thawed out. I have used Advanced Appliance for many years, and this team of professionals will continue to be my go to for appliance repair.

- Debbie B. - May 30, 2023 - Reviewed on Yelp

- Cheryl Trotter - May 29, 2023 - Reviewed on Google

Timely and efficient! Jeremy and his co-worker figured out 2 problems causing my A/C to not cool on my HVAC. They expertly performed the repair and were extremely professional in the process. I definitely recommend Advanced Appliance Repair.

- Hope S. - May 27, 2023 - Reviewed on Yelp

they were very professional and did an excellent job.

- stephen bernard - May 27, 2023 - Reviewed on Google

Nice to have an honest gentleman to service my problem

- Harold Hinson - May 24, 2023 - Reviewed on Google

Ben at Advance Appliances Service was awesome to work with. He showed up on time, was professional, skillful in diagnosing the issue. After determining the issue, Ben went out of his way to pickup parts for same day repair. He had me up and running within hours. Thank you Ben for making my day!

- Boss - May 23, 2023 - Reviewed on Google

The scheduling and customer service was easy. The technicians were knowledgeable and answered all our questions. This was my first experience with this company. They showed up as scheduled and completed our GE refrigerator repairs to our satisfaction. I will use them again in the future.

- Angelita Dulin - May 22, 2023 - Reviewed on Google

Great service by Scott. He is very professional, knowledgeable and courteous. I recommend Advanced Appliance!

- Stephen M. - May 22, 2023 - Reviewed on Yelp

Advanced came out and the day after I called them and got my HVAC working again.

- Jackson S. - May 22, 2023 - Reviewed on Yelp

- Nicole McLean - May 20, 2023 - Reviewed on Google

Initial phone call for service was answered promptly and an appointment was scheduled at my convenience. Repair person showed up as scheduled and completed the work in a professional manner. Would recommend to others!

- Ann Russell - May 20, 2023 - Reviewed on Google

Tristan, the young man who came out to install my dishwasher, was very personable, friendly and professional.

- Miriam Willis - May 19, 2023 - Reviewed on Google

outstanding service. the serviceperson took the time to answer all questions,

- phillip l> c - May 17, 2023 - Reviewed on BBB

Came during the scheduled time and fixed the appliance.

- Larry Bridges - May 15, 2023 - Reviewed on Google

Fixed my system did good work

- Joe Berry - May 12, 2023 - Reviewed on Google

First time using them. This company are great people that are kind, professional, “very knowledgeable” and courteous and saved us a 10k unnecessary bill or loss. We will most definitely be using them in the future.

- Darryl and Tasha H - May 12, 2023 - Reviewed on BBB

Once referral was made to Advanced Appliances, the immediately contacted me to schedule an appointment. After completing the initial assessment of the problem, I was immediately contacted to schedule a date/time for them to complete the repair. The staff members were cordial and very knowledgeable about the plumbing field. The repairs were completed in no time. Truly appreciate all that they did to make my pipe repairs.

- William Pass - May 11, 2023 - Reviewed on Google

Quick professional and efficient! I have used them multiple times and always happy with thre service

- Donna D - May 11, 2023 - Reviewed on BBB

very pleasant, did a great job, got the work done in a timely manner

- Deborah S - May 10, 2023 - Reviewed on BBB

I had a Samsung ice maker that wasn't making ice. Technicians came out within a couple of days of my service request which was great. they quickly removed the complete ice maker after melting the " frozen water" backup...cleaned and reinstalled and reset it. within an hour or so I heard ice dropping into the bucket! personable, neatly cleaned up after themselves ...
would recommend for sure.